LY
Lyca Mobile UK
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Customer Service
I have been complaining for over a month now. I cannot send a premium text. As a result I am now going directly to the industry ombudsman as this company cannot resolve issues yet they still want to charge when they cannot provide the service they are contracted to do. In addition I have been given four different reference numbers for the same complaint. How can a company close an issue when it is not closed. Makes me wonder about how accurate the resolution % are.