Perfect signal on the back of beyond!
Perfect signal in a location notorious for a poor connection. Thank you! Xx
2.7
Average
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Lyca Mobile UK has room for improvement based on customer feedback. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
30Gb gone in 2 hours?????
I purchased a 60Gb bundle for 30 Day, £15. 2 hours later it was gone! How’s that even possible, I was only watching Sky Go?
Good service I'm happy 😊
Good service I'm happy 😊
Ordered but never received package
Ordered but never received package
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.lycamobile.co.uk
All reviews
1,000 total • Write a review
Showing 61 - 70 of 996 reviews
l
l
US
Conners
They block your SIM if you get a refund and will only unblock it if you cancel that refund. Most of the time when you top up online it doesn't go through. Unlimited data isn't unlimited, you pay for it and get a little bit of the 'unlimited' mobile data you've payed for. I've had this network for years and have always had problems, customer service is a joke. Will not be using ever again.
Date of experience: July 15, 2025
WB
Chris
Chris . Reassured me that the national 12 package had been cancelled and that it was just for 30 days . There would 100% be no charges and my original package was still in place at £8.90 per month . Thank you Chrus for sorting this issue for me.
Date of experience: July 14, 2025
MP
I recently joined Lyca from Smarty and…
I recently joined Lyca from Smarty and the difference is like night and day. I was forever without mobile data on Smarty, since changing to Lyca I haven't experienced poor coverage once! This time I did my research, once I realised Lyca uses the EE network I knew it would likely be good. I used to be on EE and the coverage was also fantastic, but the plans are a little pricey. Lyca seems to be a good option giving great coverage at a more affordable price.
Date of experience: July 14, 2025
SB
Paid online
Paid online. Money taken. No credit. Chat not responding or over half an hour. Customer service repeated the problem back to me 10 times over without offering a solution then got disconnected and I have an urgent call to make. Absolutely diabolical service. Please fix this. I've called you THREE TIMES. You cut me off THREE TIMES. I've sent payment proof. I've spent hours on this already when I should have been making an urgent all. CHECK YOUR EMAIL. I sent it where your infuriatingly obstructive customers services person told me to send it. I'm not wasting any more time on this.
Date of experience: July 14, 2025
L
Lucia
US
Very hard to stop payments, money that seems to disappear, and absolute no answering of my emails
For some weird reason the app has me subscribed to two plans and doesn't let me unsubscribe from neither of them. I sometimes wanted to top up my credit and this credit money would appear to immediately disappear. Worse of all of that, I had been trying to contact a real person from customer service and for months I have received no answer at all. Please use any other mobile service.
Date of experience: July 14, 2025
SE
Impossible to cancel
Impossible to cancel, They ignore all messages and emails, no online cancellation. Avoid at all cost
Date of experience: July 14, 2025
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