Lyca Mobile UK
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Extremely disappointing
I would advise caution when considering this mobile network provider, as my experience with their customer support has been extremely disappointing. Prior to traveling to Europe, I selected a new plan suitable for international use and ensured that my previous plan was deactivated, including disabling auto-renewal. Despite this, the old plan was automatically renewed and charged to my account, resulting in two active plans simultaneously. When I contacted customer support to request a refund, I encountered repeated delays and unhelpful responses. Additionally, the network service in Europe was unreliable, causing further inconvenience during my travels. After two months of unsuccessfully pursuing a resolution, I decided to port my number to Lebara, where I’ve had a more satisfactory experience so far.