Double booked me and failed to notify…
Double booked me and failed to notify me, doctor was “over it”. Go somewhere else!

Klarity Health is an online healthcare platform that provides affordable medical appointments with licensed providers. The company focuses on offering a range of services, including mental health care, weight loss management, prescription refills, and everyday medical needs. Klarity Health aims to facilitate same-day appointments, ensuring that patients have timely access to necessary care from board-certified professionals. Targeting individuals seeking convenient and cost-effective healthcare solutions, Klarity Health accepts major insurance plans as well as cash payments, making it accessible to a broad audience. With a user-friendly interface, patients can connect with healthcare providers and receive care without long wait times. Klarity Health is committed to supporting its customers' diverse health needs by offering a comprehensive marketplace for various medical services.
Klarity Health receives a mix of feedback from its users, with a notable 76% of reviews being positive. Many customers praise the professionalism and thoroughness of their providers, highlighting experiences with knowledgeable and caring staff who listen attentively to patients' needs.
The convenience of the service, including quick appointments and effective prescription management, is also frequently mentioned as a significant benefit. However, there are substantial complaints regarding communication issues, particularly with the patient portal, where users report difficulties reaching their providers. Some reviewers express frustration over missed appointments and unresponsive staff, leading to dissatisfaction despite the quality of care when appointments occur.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 341 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 14 |
| Oct 24 | 4.7 | 14 |
| Nov 24 | 5.0 | 8 |
| Dec 24 | 4.3 | 4 |
| Jan 25 | 4.1 | 14 |
| Feb 25 | 4.8 | 17 |
| Mar 25 | 3.9 | 20 |
| Apr 25 | 3.7 | 9 |
| May 25 | 4.0 | 23 |
| Jun 25 | 4.1 | 18 |
| Jul 25 | 3.4 | 23 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 341 most recent reviews.
“My Nurse Practitioner was amazing and knowledgeable”
“James Adjin was my provider”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 2.0 out of 5 (poor) | 2.8 out of 5 (fair) | −17% | 341 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 4.6 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Klarity Health is #4 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 2.8).
341 reviews of Klarity Health. Filter by what matters to you.
Double booked me and failed to notify me, doctor was “over it”. Go somewhere else!
Amethyst Maxey had excellent reviews about her bedside manner. I was excited to see if she could help me and my debilitating anxiety in my search for better help than I am currently receiving. Instead, she accused me of intentionally lying to her about my medication history and criticized me for something that, according to her I should know because I am a pre-licensed counselor. Furthermore, when asked how much I drink, I responded not very often but I have been drinking more due to my anxiety, 1 drink a night, as of late. After this, she accused me of slurring my words and asked me if I was drunk right at that moment. I was shocked and horrified at her conduct and, more importantly lack of empathy towards a person struggling. I was even more stunned when she said I probably have Bipolar Disorder or Schizophrenia and should see someone else. Trying to diagnose someone within less than 20 minutes of conversation is unethical. I would not recommend Amythest Maxey or Klarity Health to anyone. I left my appointment feeling more embarrassed and unstable than when I went in. This is not how mental health providers should operate.
Yasser Espinal MD was a no show for an initial appointment (which he requested to be rescheduled). I rescheduled and he once again didn't show up and did not even inform me he would not be able to make it.
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I had an appointment and the provider never showed up to the call. Very unprofessional.
My son needed help, he is going through anxiety, depression and alcohol withdrawals. He was put on Ativan from a previous provider and it is not helping him much. My son was trying to get help on Klarity with Alexine Nansinla. This psychiatric NP has no compassion, will not listen to your needs and will not prescribe or try a new medication. She was paid $163 for 23 minutes. Would not recommend to make any appointments with this NP.
Logged in and portal was completely functioning wrong. All messages deleted and can’t messages provider, can’t schedule appointment. All money wasted and support doesn’t even help. There is no support phone number at all. Just email and they don’t even get back to you. Nobody to get help from. This is completely unacceptable.
They make it pretty clear they are not responsible for provider treatment outcomes however they also do not help or assist when you’ve had a poor experience. It was a simple process and I do believe if you find the right provider, it could be extremely helpful. The provider I went with mentioned a medication that was going to be rather expensive and advised me to get a rebate card from their website. She said once I did, to let her know and she would send the prescription. I followed up with her twice and it wasn’t that she wasn’t responsive as she did reply, but would completely ignore me asking about that prescription. So now, if I want to actually go on the medication the doctor initially brought up, I have to pay another consultation fee with a different doctor. Effectively being out hundreds of dollars to get an already expensive medication. As someone who is suffering with their mental health, this is an added and unnecessary stressor. I think they should have policies in place where partial refunds are offered at the very least or a credit towards a different provider.
Klarity is a joke any negative feedback back they , flag well klarity now your under investigation for fraud and now not only that ill be contacting ice and the medical board this place needs shut down indefinitely, go look at all the negative reviews all the same mis diagnosed won't honor another diagnosis from another doctor can't write stimulant rx listen to me again KLARITY CANNOT PRESCRIBE STIMULANTS.... POINT BLANK PERIOD SO IF LOOKING FOR ADD ADHD MED MANAGMENT DONT EVEN WASTE YOUR TIME OR MONEY IF KLARITY DOESNT WANNA REFUND CALL YOUR FINANCIAL INSTITUITION THEY WILL FORCE KLARITY TO REFUND OR DO A FORCED REFUND KINDA FUNNY ALL THE NEGATIVE REVIEWS ARE UP FOR PATIENTS ALREADY DIAGNOSED YET KLARITY ADVERTISES THEY DO ADD ADHD MED MANAGMENT SORR BUSPAR ISNT ADD MANAGMENT MORONS. DO NOT WASTE YOUR MONEY HERE FIND A MHNP LOCAL YOU WILL GET BETTER RESULTS GAURANTEE WITH ALL THE RXS THERE WRITING THAT CANT BE FILLED YOU THINK THE PHARMACISTS ARENT FLAGGING THE SCRIPTS AND LETTING THE DEA KNOW THIS COMPANY IS ILLEGALLY WRITING SCRIPTS GIVE IT ANITHER YEAR THEY WILL BE RAIDED Try flagging this one klarity every day you flag ill post a new 100% transparent review ..... this is called don't dish out what you can't provide nor say you can provide a service we pay for that you will never provide.... Edit , Response to Klarity Keep doing the copy and paste this is staying up you advertise you have adhd medical professionals that can help yet you dont, you can't write 30 day rxs you want money every time we are seen yet you can't provide the service youve been paid for honestly DO NOT WASTE YOUR TIME OR MONEY WITH THESE JOKES OF A INDIVIDUALS FUNNY HOW IF PHARMACISTS ARE DENYING RXS FROM CERTAIN PROVIDERS MEANS THE DONT HAVE THE CREDENTIALS SAYS ALL YOU NEED TO KNOW THEY ADVERTISE THEY CAN HELP IN ALL REALTY THEY WILL JUST SAY YOU NEED A MOOD STABILIZER SORRY KLARITY YOUR WRONG AND SO ARE YOUR PROVIDERS AND WHEN YOU DO MISDIAGNOSE AND SOME ONE HURTS THEM SELVES BEING TREATED FOR SOMETHING THEY DONT HAVE IS MEDICAL NEGLECT , ESPECIALLY WHEN THE PATIENT WARNED YOUR PORFESSIONAL OF PRIOR EXPERIENCES, IDC WHAT ANY ONE SAYS THIS PLACES ISNT FOR ADD, ADHD PATIENTS... Keep flagging klarity , the only reason your trying to sensor my facts is it's gonna hurt your income and ppl actually wanting help will avoid you because you can't offer the help and reporting my honest feedback back as harmful or threatening another fine california company making the rest of medical business owners look bad leave it to the Californian ways... As promised ill make sure the facts stay front and center Sorry kiwi health/ klarity now I'm gonna expose the real company:-) I encourage to look at kiwi health reviews they are the one who schedules the patients and send you emails, how's it feel to know klarity your being exposed for you lies and say what you will this company buys good reviews which is why they offer a gift card for positive reviews want me to keep going klarity I'm gonna make sure you never mis diagnosed another add adhd patient again , all dei hires running this place 😉 Date of experience: January 09, 2025
i was fount to be not eligible for the program and was initially refunded all but the consular's. however the next month i was billed again for the program. they did not stop my reoccurring billing even thought i was not eligible for their program until i contacted them and complained.
Had the worst experience with them. Met first doctor, told me she's not allowed to prescribe x meds. Not that she won't, that she can't. Meet 2nd doctor who is shady AF. Is a mess sending my meds to get ordered. In the end I can't get any meds filled because this doctor is trying to send from Oregon to Texas.......when she said she's in Texas......
The portal didn’t work properly so we had to do a regular phone call, which was fine. I don’t have insurance and the doctor let me know that it would be $145 that I would be charged each month to talk to her about the same symptoms separate from the medication ($78). She wasn’t able to find my medication as I have to request it from the Walgreens website. I was hoping Kalrity would be more affordable than “Done”, but it’s way more expensive because of the provider I choose. If I wasn’t active they would have charged me another $145 this week to speak to her for a second time……… I asked for a refund since I was priced with zero service and they denied. This is the last time I’m doing any online health care…..
I was a customer. The Doctor was 18 minutes late for an appointment. Then, they rescheduled a new call over the weekend without my knowledge and are double-charging. This company is a scam.
The biggest scam after done. Its clear this place is a total ripoff. $150 to be told by the provider that I need to see another doctor? Google is free. Dont be fooled. You are spending money to be told you need to see a doctor illustrating they hire a bunch of cracker jacks who are paid $150 to tell patients they need to see a doctor?
Such a scam...Previously diagnosed with ADHD but due to taking bupe, which other providers had no problems with, I basically paid $150 to be told to see psychiatrist? No option for noncontrolled substance or even weekly dose to build rapport.. I am going to try to dispute with my card because I should have been told they could not treat me before I was charged $150.
Repeated negative occurrences with prolonged resolution times, often exceeding 10 days, characterize their service. Communication regarding complaints yields consistently unsatisfactory responses, The common reply is this that I copy here "It is important to note that Hello Klarity is a technology platform for autonomous, independent clinicians to conduct telemedicine online. Please be advised that providers do have sole discretion as to how they operate their practice. Unfortunately, there is nothing we can do to guarantee outcomes when meeting with a practitioner", exacerbating frustrations. Providers are consistently late or don't show up, and bring up insane excuses. When trying to retrieve your record they delay answers to the point of being diligent when one thread with filling a HIPPA claim. If you try to get prescriptions moved to a different pharmacy (to get them covered by insurance) they won't do it. When late they reach out through your personal phone number but then forbid you from reaching back the same way when they do not reply to messages regarding their lack of response through the platform, despite charging for the service, inadequate response through the platform leaves customers without prescriptions. This review arises as it is the 3rd time it has happened (Yes, I know, I should get another provider, I'm currently on it, and I only went through Klarity because time-wise it was affordable based on my schedule and needs). And it is for sure, not about the money that is charged which is more than cheap, or affordable, but rather for the waste of time and lack of commitment to what they supposedly offer. This platform sure does disfavor not only to others offering the same care but also to the people who reach out to the platform, when researching the internet one can tell this is evidently their norm.
Do not trust this site. I paid the $10 dollar fee to hold the initial consultation. The email I used to register was able to get me access to the portal, but it was empty. I could not modify the appointment. I emailed to get confirmation id the appointment existed. I did not receive any receipt for billing. When I emailed support, they requested a picture ID and last four of card, which I no longer felt secure in doing so. They could not find my email. The phone number on web page goes to a message. This was just a scam to get billed the 150.
2-13-24 Hello! I’m at the Pharmacy for the 4th time and they said they received the prescription but are calling the office bc it shows that it was sent over and signed by a nurse and not a doctor , are you able to answer them I’ve been sitting here for a little 20 min so far , the H-E-B pharmacy calls the doctor and no one answers. 2-14-24 I’m here at the pharmacy again and it shows my script was cancelled after I already talked to my doctor yesterday and she said she sent it in. I need immediate help it’s been 2 weeks now I’ve been playing back and forth with y’all just to get my damn script. Yall take 3 days to respond and when the pharmacy calls yall, no one answers!!!!! I’m beyond overwhelmed and will be leaving reviews on all platforms if y’all continue to make things impossible for me. Someone call me immediately. I contacted the email for customer service and even then no one responds this shouldn’t be this difficult. I need my script to be sent over that says it was signed and sent by the doctor him self not a nurse practitioner.
Following up again on this disreputable company. Incompetent on multiple levels. 3 missed appointments, finally 4th try was the charm. Was prescribed much needed medication but it was sent to a random pharmacy 3 hours away who doesn't even provide my medication I requested a correction, which they agreed to and said it would ne available in 5 days. It was not. With further contact, now they inform me they won't send the prescription or honor their promises which has resulted in being without much needed medication. Run from this corrupt business
Paid $59 for a follow up visit, provider refilled my prescription and sent it to a pharmacy I've never been to before. Called the pharmacy and was told that the provider isn't a 'real doctors office' and they can't fill the prescription. Messaged Klarity 5 times since then and no response. Basically, Klarity scammed me. Do not recommend.
Klarity Health is an online healthcare platform that provides affordable medical appointments with licensed providers. The company focuses on offering a range of services, including mental health care, weight loss management, prescription refills, and everyday medical needs. Klarity Health aims to facilitate same-day appointments, ensuring that patients have timely access to necessary care from board-certified professionals. Targeting individuals seeking convenient and cost-effective healthcare solutions, Klarity Health accepts major insurance plans as well as cash payments, making it accessible to a broad audience. With a user-friendly interface, patients can connect with healthcare providers and receive care without long wait times. Klarity Health is committed to supporting its customers' diverse health needs by offering a comprehensive marketplace for various medical services.
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