Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.1	341	100%	-0.1	● Low

4.1 / 5 overall

341 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Aug 2025.

Last 3 months: 3.8▼ 0.1
12-month avg: 4.2
All-time: 4.1
Category avg: 4.4

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Value	Website & app	Trend	Reviews
Klarity HealthThis company	4.1 out of 5 (good)	100 out of 100	3.9 out of 5 (good)	2.0 out of 5 (poor)	2.8 out of 5 (fair)	−17%	341
Rula	4.6 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	2.6 out of 5 (poor)	4.6 out of 5 (good)	—	1,000
PlushCare Virtual Healthcare: online doctor	3.9 out of 5 (good)	100 out of 100	3.3 out of 5 (fair)	—	—	—	45
Phoenix Health Tourism Consulting Services Inc.	5.0 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	—	—	12
Medin	5.0 out of 5 (good)	100 out of 100	—	—	—	—	10

Bottom line: Klarity Health is #4 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 2.8).

Mental Heed

1 review

Jun 10, 2025

Worst Experience – Deceptive and Inefficient

Klarity has been one of the most frustrating platforms I’ve dealt with. During the hiring process, they assured providers that they wouldn’t charge for no-shows. That was a lie. Now, they expect providers to fill out a lengthy dispute form for every missed appointment; a form that takes 3–4 weeks to process. Tracking every patient no-show is nearly impossible, especially when patients are booking independently without proper confirmation. I even asked if we could be billed weekly or monthly to make it easier to manage, but that was ignored. Instead, you're charged $80 per booked appointment, regardless of whether the patient shows up or not. Honestly, I thought Zocdoc had issues, but Klarity is on another level of bad. Poor communication, broken promises, and an inefficient dispute system make this platform a nightmare for providers. Avoid if you value your time and sanity. Here's a sample of the dispute form: 1. Patient was not reachable: Attach proof of contact attempts, such as call logs, messages, or voicemails. 2. Patient double-booked or booked same day: Provide documentation of both bookings and note any readiness or timing conflict. 3. Outside scope of your practice: Share an intake form or patient message showing a condition, age, or request that falls outside your clinical scope. 4. Inability to fulfill patient medication requests: (e.g., unable to prescribe controlled substances, etc.) Confirm clinical inappropriateness or prescribing limitations. Upload visit notes or communication. 5. Provider availability conflict: If the platform allowed a booking outside your listed availability, upload a screenshot or brief explanation. 6: Verification – Patient Insurance Not In-Network: Select this if the patient claimed their insurance was accepted, but it was later verified as out-of-network. Please upload any verification attempts, patient-provided documents, or proof of out-of-network status. 7. Insurance not accepted 8. Other (please explain): Briefly describe the reason and include all relevant supporting documents.

Report

Month	Average	Reviews
Sep 24	4.9	14
Oct 24	4.7	14
Nov 24	5.0	8
Dec 24	4.3	4
Jan 25	4.1	14
Feb 25	4.8	17
Mar 25	3.9	20
Apr 25	3.7	9
May 25	4.0	23
Jun 25	4.1	18
Jul 25	3.4	23
Aug 25	5.0	1

Klarity Health reviews & trust report

Klarity Health has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 260 positive reviews

Top complaintsof 77 negative reviews

How it compares

Reviews

Customer reviews (341)

I would give them a negative review if…

I LIKE MY PROVIDER BUT,

I would give zero stars if I could

Alternatives to Klarity Health

Rula

PlushCare Virtual Healthcare: online doctor

Phoenix Health Tourism Consulting Services Inc.

Medin

TMS Well Being

Lumiere Healing Centers

The CrowdTrust Experience⭐

Put in $100 to get an Ambien…

Was never given my appointment. Provider didn't show up.

I was a PMHNP working with Klarity

A Telehealth company with no telephone number

Huge waste of time and money

Had an appointment at 1130 today..Noone…

Worst Experience – Deceptive and Inefficient

The physician was awesome

They advertise prescribing ambien and…

Horrible experience

I scheduled an appointment and waited for an hour… No show

Absolute scam!

They refuse to refund you

They fail to inform you that just…

Showed up 20 minutes late to our zoom…

booked twice and the provider never…

Scam do not use will just take your…

About Klarity Health

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