Klarity Health is an online healthcare platform that provides affordable medical appointments with licensed providers. The company focuses on offering a range of services, including mental health care, weight loss management, prescription refills, and everyday medical needs. Klarity Health aims to facilitate same-day appointments, ensuring that patients have timely access to necessary care from board-certified professionals. Targeting individuals seeking convenient and cost-effective healthcare solutions, Klarity Health accepts major insurance plans as well as cash payments, making it accessible to a broad audience. With a user-friendly interface, patients can connect with healthcare providers and receive care without long wait times. Klarity Health is committed to supporting its customers' diverse health needs by offering a comprehensive marketplace for various medical services.
Klarity Health receives a mix of feedback from its users, with a notable 76% of reviews being positive. Many customers praise the professionalism and thoroughness of their providers, highlighting experiences with knowledgeable and caring staff who listen attentively to patients' needs.
The convenience of the service, including quick appointments and effective prescription management, is also frequently mentioned as a significant benefit. However, there are substantial complaints regarding communication issues, particularly with the patient portal, where users report difficulties reaching their providers. Some reviewers express frustration over missed appointments and unresponsive staff, leading to dissatisfaction despite the quality of care when appointments occur.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 341 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 14 |
| Oct 24 | 4.7 | 14 |
| Nov 24 | 5.0 | 8 |
| Dec 24 | 4.3 | 4 |
| Jan 25 | 4.1 | 14 |
| Feb 25 | 4.8 | 17 |
| Mar 25 | 3.9 | 20 |
| Apr 25 | 3.7 | 9 |
| May 25 | 4.0 | 23 |
| Jun 25 | 4.1 | 18 |
| Jul 25 | 3.4 | 23 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 341 most recent reviews.
“My Nurse Practitioner was amazing and knowledgeable”
“James Adjin was my provider”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 2.0 out of 5 (poor) | 2.8 out of 5 (fair) | −17% | 341 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 4.6 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Klarity Health is #4 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 2.8).
341 reviews of Klarity Health. Filter by what matters to you.
Over a year ago
Laurie was very on-task, efficient, and seemed to know what she was doing very well. We covered a lot of ground in a short period. Listened intently, gently steered, put the big picture together and... See more
Over a year ago
I would give them a negative review if I could. Low level providers. Seems like a DEI hires all around. Would not recommend.
Over a year ago
My Nurse Practitioner was amazing and knowledgeable.
Over a year ago
I am very happy to find at home treatment and someone who listens to their patients.
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Laurie was very on-task, efficient, and seemed to know what she was doing very well. We covered a lot of ground in a short period. Listened intently, gently steered, put the big picture together and offered a good plan for going forward. Excellent impression after initial visit. Definitely recommend.
I would give them a negative review if I could. Low level providers. Seems like a DEI hires all around. Would not recommend.
My Nurse Practitioner was amazing and knowledgeable.
I am very happy to find at home treatment and someone who listens to their patients.
I LIKE MY PROVIDER BUT, UNABLE TO REACH PROVIDER THRU PATIENT PORTAL. I HAVE SENT MULTIPLE MESSAGES TO PROVIDER THRU KLARITY PATIENT PORTAL BUT IT NEVER REACHES MY PROVIDER. KLARITY PATIENT PORTAL SUCKS!!!!! IN OTHER WORDS, IT DOES NOT WORK AT ALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Very friendly and professional. Actually has real world experience with peoples problems. I look forward to talking to her every month
Amazing doctor, professional lessons caring. Helped right away. Responds in a timely manner. Looking for to our next appointment.
I was very satisfied with this service. The doctor was so professional.
Very professional and thorough. She was very easy to talk to.
I would give zero stars if I could. I paid $118 to meet with the provider to refill my Adderall prescription because I could not get to my primary care at the time when I got on call he stated that it says in small fine print that does not show on his original page. You have to click see more to even see that he does not prescribe controlled substances in Texas so why would I be matched with the provider that cannot provide my requested medication that I’ve been taking for years? He stated he would issue a refund I have yet to receive a refund and every time I reach out, they say that he provided treatment that he did not provide zero stars they will steal your money and waste your time.
Put in $100 to get an Ambien prescription for my sleeping issue had to reschedule three times due to the lady not sending me the link untrustworthy couldn't contact them directly and had lots of issues very ashamed
Seems to be very thoughtful and companionate as well as a seemless site
Quick and easy. Great platform, which kept me from having to take hours out of my day to physically see my general practitioner.
My provider Dr. Lilian Davidson was so knowledgeable, kind, and patient during our initial visit and I’m very grateful to have found her. I really felt listened to, and you can tell she is a compassionate provider that genuinely cares about her patients well being. Thank you!
Effective site. Good customer service team too. The Doctor I had was very sharp and got my Rx quickly
Provider present with expertise that was person-centered to my overall health and weightloss goals. Her holistic approach, considering other health concerns, showed care and concern for the person not just the patient! You are appreciated, continue to manifest into your passion!
James Adjin was my provider. He never sent a link for me to join so I was unable to have my appointment. I canceled 30 minutes into my nonexistent appointment and he hit me with a 50 dollar late cancelation fee. Are you kidding me. Not happy with the "service".
Waiting for another appointment
Knowledgeable and compassionate. Excellent patient care.
I was a PMHNP working with Klarity. Too many fictious patients but they would charge me $80 for bringing a patient to me. I had a total 2 out of 6 patients that were real patients. Very sketchy. Do not work for them!
Klarity Health is an online healthcare platform that provides affordable medical appointments with licensed providers. The company focuses on offering a range of services, including mental health care, weight loss management, prescription refills, and everyday medical needs. Klarity Health aims to facilitate same-day appointments, ensuring that patients have timely access to necessary care from board-certified professionals. Targeting individuals seeking convenient and cost-effective healthcare solutions, Klarity Health accepts major insurance plans as well as cash payments, making it accessible to a broad audience. With a user-friendly interface, patients can connect with healthcare providers and receive care without long wait times. Klarity Health is committed to supporting its customers' diverse health needs by offering a comprehensive marketplace for various medical services.
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