Klarity Health
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Repeated negative occurrences with service
Repeated negative occurrences with prolonged resolution times, often exceeding 10 days, characterize their service. Communication regarding complaints yields consistently unsatisfactory responses, The common reply is this that I copy here "It is important to note that Hello Klarity is a technology platform for autonomous, independent clinicians to conduct telemedicine online. Please be advised that providers do have sole discretion as to how they operate their practice. Unfortunately, there is nothing we can do to guarantee outcomes when meeting with a practitioner", exacerbating frustrations. Providers are consistently late or don't show up, and bring up insane excuses. When trying to retrieve your record they delay answers to the point of being diligent when one thread with filling a HIPPA claim. If you try to get prescriptions moved to a different pharmacy (to get them covered by insurance) they won't do it. When late they reach out through your personal phone number but then forbid you from reaching back the same way when they do not reply to messages regarding their lack of response through the platform, despite charging for the service, inadequate response through the platform leaves customers without prescriptions. This review arises as it is the 3rd time it has happened (Yes, I know, I should get another provider, I'm currently on it, and I only went through Klarity because time-wise it was affordable based on my schedule and needs). And it is for sure, not about the money that is charged which is more than cheap, or affordable, but rather for the waste of time and lack of commitment to what they supposedly offer. This platform sure does disfavor not only to others offering the same care but also to the people who reach out to the platform, when researching the internet one can tell this is evidently their norm.