Hazelton's Canada Reviews

Don’t trust the positive reviews in other places! Hazelton’s does not publish negative reviews and pays google not to list them. Seriously terrible customer service. I ordered a $250 dollar gift basket with extras added. Three items were missing. I’ve been dealing with them for a week now to resolve and all they do is make ridiculous requests, like send a photo of the gift basket because “it’s standard protocol.” Also standard protocol are snarky emails like “we apologize that you believe your items are missing.” DO NOT USE THIS COMPANY.

Horrible customer service. Their website was not clear on delivery in Montreal. My package was delivered several days late. I was told they could not deliver the basket on the chosen date, yet it was available for me to choose an option. Secondly, I kept having to email customer service to be kept in the loop, which is ridiculous. Last but not least, I have written THREE emails to their customer service, with zero response. They take your money, and cannot even take the time to write a response to me. Do not purchase from them!! They do not believe in good customer service. I didn't request a refund, I just wanted a response from them and they couldn't even bother with something as simple as that. Would give them zero stars if I could.

I placed an order on 6/20 for 8/7 delivery date for a trip I was taking to Niagara Falls for my boyfriend’s birthday. I am from the US. I reached out on 8/5 to see if I can get an estimate of when it would arrive. They informed me on 8/8 because 8/5 was a Canadian holiday. I asked for a refund because I needed it for 8/7 and they would not give me a refund. If they was not able to deliver on 8/7 they had plenty of time to inform me. No one ever reached out. I submitted over 4 tickets online and no one contacted me back. When I really got someone on the phone, they said they did not respond to my email because they did not want to. I asked for a refund before they even process it on their end. And the representative informed me that I should have known that 8/7 could have been met because it takes 2 business days and 8/5 is a holiday. I informed him I’m from the US and did not have that holiday and the weBsite did not communicate that and he said “oh well”. Horrible customer service

If I could go negative I would. I ordered WHITE ORCHIDS for a friend. They delivered wilted cheap kalanchoes wrapped in grocery store plastic and in a flimsy generic plastic pot. They claim the right to substitute and refuse to fix it. Extraordinarily rude customer service. Hung up on me claiming 'you get what we deliver' and they repeated this in the email to customer service. Online chat was a joke, they do not care about the customer or delivering what was ordered. Also, the wrong item sent is not even the same as what they advertise at all. Buyer beware.

I was super worried after ordering my basket from the hazeltons website after I had read the reviews here. In all honesty the hamper which arrived to my partner living in the US was amazing. It arrived on time and with all the contents I ordered. Honestly take a chance it really paid off for me.

i would give minus stars, not just no stars, because of the frustration, time lost, wasted merchandise, and embarrassment of being cheated. Beware! Although this travesty of consumer service happened in late December 2018, the more up-to-date reviews show an ongoing pattern of misleading information and poor business practice.

I ordered at $200 basket to be delivered on the same day, as it was a birthday gift. The package contained fruit and a cakelet. The package arrived 6 days later. Naturally, the cake and fruit had spoiled and had melted on the other products.They had not marked the package as perishable. My and my husband's attempt to get any kind of reimbursement / apology / acknowledgement of responsibility from Hazelton was continually met with complete denial and disregard. They were rude, dismissive and belligerent. It breaks my heart to deal with companies whose entire intent is only to make money, and take no ownership once they take the client's money. We are going through various other channels to seek redress.

YOU WILL BE FRAUDULANTLY DECIEVED IF YOU DO BUSINESS WITH THIS COMPANY!!! From the beginning with misleading advertising to the end with moldy fruit, three days late and nothing but excuses blaming my wife that she is at fault. Not to mention the complete wrong items ordered, thank god we have all the pictures we need as proof and the ignorant emails from their customer service that our credit card has issued a full refund. I can only hope that anyone reading this will shop elsewhere and not go through this embarrassing situation when there are so many more great companies that understand customer service

HORRIBLE COMPANY! Placed an order for a special gift for my sister in Norway. Not delivered on date promised and NOT anything that I ordered. Unable to reach a "live" agent. Beyond disappointing.

Would do zero stars if possible. Order was not delivered on date requested and confirmed in order. Items were delivered much later and NOTHING as ordered. Customer services have ignored all my queries, including when I had received information from a third party company (whom I had already chosen not to order from as was not what I wanted) asking for a message on the order. Have advised all I know to avoid this site and still trying to get a resolve on the issue 2 weeks later. Awful service and false advertising.

I didnt get what i ordered! The giftbasket wasnt completed and a cake with message that i ordered never arrived. They don't want to refund my money. If someone knows where to put a complaint, let me know please.

Horrible customer service and products received were not what was ordered. The packaging of the gift basket was embarrassing. Spent $90 on a basket with wine that was not the correct kind/what I picked, cheese that was also not the correct kind/what I picked, a missing item, and a wrong delivery date. When I reached out to customer service about this, I was given a painfully obvious blanket statement. To which after responding back, I never heard anything again. Clearly they do not care or value their customers to be sending out wrong items in terrible packaging. Would highly suggest going elsewhere for any gift baskets if you want to receive what you actually ordered.

Terrible experience, horrible customer service. My delivery did not arrive on the day it was supposed to (not until almost 5p the following day). 4 emails and 1 text later, still no reply. When I called the customer service number multiple times, no answer. And worst of all, I paid a premium specifically for Veuve Cliquot in the basket and they sent Moët. Will never order from Hazelton’s again.

Not a trustworthy company I ordered its "Silver Mug Gift Basket" for a birthday present and there was no silver mug. The company notes that they will substitute if the product was unavailable and they don't have time to inform customers beforehand. The product substitution was a beer glass and I ordered on a Tuesday (thinking I had checked next day) but it was delivered on a Friday. In our time, is 3 days not enough time to inform of a significant replacement. There is an equivalently priced gift basket with 4 glasses and wooden holder that also contains more items than the one I ordered. I've been waiting for a response from their customer service for 1.5 weeks (when they say they get back to you in 72 hours). I had left a "verified review" on their website but it doesn't appear there, instead is a bunch of 4-5 star reviews from 2-3 years ago. Maybe they had been a good company once but not anymore. There are a lot of other reviews in the last several months and all not good with product issues. Spend your money elsewhere!

I ordered from Hazelton's in the US... is this the same company because? Never order from here! I ordered an orchid and chocolate strawberries for my grandmother and mother for mother's day. The orchid was "ok", but not as nice as what I usually get them. The strawberries were a MESS! They were not ripe, the green tops were all dried out and withered, and they had not been packed properly so they ended up all smashed together at one end of the box with the chocolate broken off. Additionally, the white bowl they were supposed to come it was missing. When I contacted customer service (which was not easy!) they took 4 days to get back to me, then told me they needed photos. From my 80 year old mother! (and 99 year old grandmother!), I told them I did not live near them and they do not have smart phones. They offered to send a replacement order. Guess what, the replacement order was even WORSE! than the original! The strawberries again were not packed properly and mashed, none were ripe and the chocolate was completely mashed in with the strawberries. When I contacted customer service they said they couldn't help me without photos, but by the looks of these reviews, they should realize by now that everything they send out is awful! Horrible company!

i received a demolished fruit basket from them. my brother ordered for my birthday, i had a picture of broken pot, but they did not accept and said it is not a clear picture. poor delivery service, poor customer service

I ordered a mother's Day gift I moved away from home to go to college. And this was just ridiculous I made my own custom order . when my mom got it it was missing truffle oils salt honey and olives all she got was the wine I paid for and chocolates Candy's the tray it was on was broken and I sent her succulent arrangement and the cactus was all broken and tore up. I wrote to customer service and they told me the items were out of stock so they sent her a little mini chocolate bars that were only about an inch and a half the other things were expensive and I paid for them they didn't even notify me that it was out of stock all they had to say for all this its customers policy we do not recommend you ship items in more than one day while I'm not going to pay seventy-five bucks for shipping and then pay whatever it's going to cost to get the gift that's a bit ridiculous.

Just had a very similar experience to the many reviews written here. I ordered a beer gift basket for my mom for Mother's Day. I'm not exactly sure what happened but the beer I choose was nothing like what was delivered (I ordered Stella Artois - they substitute Cracked Canoe). I ordered Camembert cheese, they send something completely different. This is the 3rd time I have used the company, the first 2 times to my brother in Ontario. These seemed to go okay. However, this delivery to Alberta will be the last time I use this company. The fact that the company takes advantage of the situation where you order one thing and get something completely different is fraudulent. As it was for my mother I tried not to make a big deal of it as I didn't want to detract from the moment.

Please please please complain to Ontario consumer protection also Market Place if we keep trying they will be out of business I have complained to both!!! If we all do it something will happen!!

Don’t waste your money ! they take advantage of the fact that whoever receives the baskets does not know what was bought and will not complain about what they received!!