Hazelton's Canada
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HORRIBLE CUSTOMER SERVICE
I placed an order on 6/20 for 8/7 delivery date for a trip I was taking to Niagara Falls for my boyfriend’s birthday. I am from the US. I reached out on 8/5 to see if I can get an estimate of when it would arrive. They informed me on 8/8 because 8/5 was a Canadian holiday. I asked for a refund because I needed it for 8/7 and they would not give me a refund. If they was not able to deliver on 8/7 they had plenty of time to inform me. No one ever reached out. I submitted over 4 tickets online and no one contacted me back. When I really got someone on the phone, they said they did not respond to my email because they did not want to. I asked for a refund before they even process it on their end. And the representative informed me that I should have known that 8/7 could have been met because it takes 2 business days and 8/5 is a holiday. I informed him I’m from the US and did not have that holiday and the weBsite did not communicate that and he said “oh well”. Horrible customer service