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Review summary
Halfords Retail has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
My break light fault alarm came on my dashboard. It's a difficult time at the moment and it was an extra problem I didn't need. I saw a Halford Shop and knew they did small jobs so went in to ask if they could change the bulb. They said yes and that it would take 15 mins. I came back 15 mins later and they advised me to change all 4 bulbs, two on each sides, as it was best. I took their advice. It took a further 5 mins. It came to £48.98. I thought it was a lot but presumed the bills bulbs were expensive. They offered me a free MOT (I use my trusted garage so declined) or to take my details and give me £5 off which I took. The bill would be emailed to me so I didn't get to see it there and then. When I saw the bill I couldn't believe the costs - the bulbs were £4.99 for two, so inexpensive ... their labour was £11 PER BULB changed!! No wonder they didn't just want to change the one broken bulb, but 3 more! I know I should have asked the costs and checked, but I didn't expect Halfords to completely take advantage. Won't be using them again!
We are two elderly ladies, one with a disability, and were in Galway having issues with our hire car, battery and tyres. A young employee called Conor was the MOST helpful, polite and efficient. I can’t tell you how relieved we were and thankful for his kind attention. Thanks Halfords and Conor
I made a complaint about halfords since June 20th 2025 and no one has contacted me like they promised...I bought a dashcam online and arranged for it to be installed via Halford in Catford .Unfortunately the dashcam wasn't compatible with the app and I decided I would like to change dashcam.I arranged an appointment to have the dashcam taken out of my car to be returned and planned to discuss an upgrade.A minute before I arrived my appt.i was told that I cannot return dashcam because it was used.At no point was I advised about this and the manager at catford refused to discuss with me.Ive made several phone calls to customer services who assured me that matter would be Investigated and someone will in touch...no one has..I'm still waiting...as far as I'm concerned Halford is the worst company to deal with when you want query or make a complaint. When they have your money they don't care
My case no. is Halfords Customer Services: 26479136 ...I've rang sent emails to no avail...this company is rotten to the core. I will be submitting notes everyday until something is sorted..I will not stop
I bought a Apollo slant about 3 years ago from the edge lane Liverpool Halfords on the ride to work system the person who sold me the bike told me while the bike was being built it’s a bit of a crap bike as it is one of the cheaper models 🤔 they have and was trying to dupe me into buying a seven hundred to a thousand pound bike so he’d get more commission 🤨 on the sale lucky I know sales tactics he also told me I wouldn’t go on any big rides because it was such a rubbish bike 😒 funny that as I ride most weekends the furthest I’ve been from Liverpool upto now on my cheap bike Delamere forest all round Chester and wales not bad for a crap bike 😃 anyway finally the back wheel started grinding as I know a bit of bike maintenance myself it turned out to be the ball bearings in the spindle so called Halfords to see if they have my wheel in stock and was told yes thought great stuff got to the Halfords on edge lane asked about the wheel got told oh no we don’t stock that we do for the expensive bikes but not yours then got told try Quinn’s down the road they sent me to the competitor also by the way they don’t do the wheel I need😞 so had to rely on Amazon to save the day got the wheel I needed fitted it I’m back on the road again 😁 how can a bike shop sell you a bike but not have the parts in stock to fix it ridiculous practice whatever happened to the customer is always right if I what an expensive bike I’ll buy one not get sales bullied into it Halfords you need to send your staff on a training course to learn not to bully customers into buying bike they don’t want or need also learn them to offer advice in a better manner I was very disappointed in the Halfords experience this much 😞🤨🧐😔☹️😟😕😠🤔
Purchased a Battery from the local Bedford branch went back into store as the battery is completely dead purchased around a year ago but can not find my invoice made to feel special when purchasing the battery how a 4 year battery would be better and so on basically miss sold it to get more money, anyway today 18-5-25 went into the local Bedford store and spoke to the store manager totally not interested in helping as I didn’t have my invoice from purchase I tried to get the information they wanted but then wanted more and more information the battery clearly states it’s got a 4 year warranty and there is a serial number on the battery that clearly stated Record Number: on customer receipt which should be in there systems showing all the relevant information but guess what they print all these things on there products but don’t actually use them so the poor customer has to suffer and be told there’s nothing I am going to do for you without a receipt I asked for him to contact his manager to escalate it to get a resolution but guess what I was told he won’t pick up today great answer from a professional. I called customer services and they are useless I asked for his name to be told Peter! Would not give me any other information then proceed to hang up on me when I asked for more information from him! Bottom line if the so called store manager actually acted as a manager and not like he was the almighty one that didn’t care about there customers then this review would of been completely different just don’t care about customers anymore. Remember Halfords no customers means no business shake your staff up a bit and educate them about customer service!!
Justin from the High Wycombe branch was exceptional in resolved an issue for me.
My order had been messed up and I was struggling to find any answers. Justin went above and beyond in trying to resolve the issue, even remembering to follow up the issue a few data later.
What could have been a really poor experience was handled so well in order to rectify - and the manager at the end was exemplary in proactively offering a good will gesture. Perfect example of how a bad situation can still be turned around.
For a start there is no customer service. They say you will hear back within 48 hrs but you won't. It doesnt exist!
They damaged my bonnet replacing a headlight bulb. The guy even admitted he did it! A quote from my local body shop repair has said £660 as bonnet and n/s/f wing needs repair and respray. Have followed all correct procedures for them to pay for their incompetance but guess what....Dont even think they look at reviews. The company as a whole should be ashamed of themselves. Not just for me but all the other negative comments. British workmanship fails yet again. Had to give a star but would rather give an award for the worst consumer company.
I am currently refurbishing an old bike and reached a point where my skill set ran out. I visited my local Halfords (Lancaster) for some advice. I was served by Joe; he was really helpful, knowledgeable and interested in what I was doing. He saw how he could help and did so, willingly, quickly, and cost-effectively. There was no hard sell, just genuinely great customer service. Sadly, quite rare these days. Top marks Joe!
My husband had took his e bike in for a health check . He was told that he needed a new chain and a replacement cassette, and possibly another part but that would be confirmed when bike was further examined. So we went a head and booked bike in first slot was about 10 days after initial inspection. My husband works unsocial hours and uses his bike to and from his work. We took bike in on arranged date, we were told that despite booking bike it, they couldn't tell us when it would be looked at. We patiently waited for 4 days and as we hadn't had any communication we headed over to shop to enquire about progress. We were told that they were short staffed and that no-one had even looked at the bike. We had told staff member that this wasn't ideal as we were having to pay for taxis to get to work. The employees reply was that he had to pay for a taxi to get to work!!! At this point we asked if we could take bike home and bring it back when they were able to look at it. We were told that we would have to cancel job and it would be at least another weeks wait. So we decided to leave bike where it was. We had a look at an independant bike repairers, we found one and collected the bike the next day from Halfords, it was a different member of staff this time he said we could postpone the job and wouldn't need to cancel. However, as we had arranged to take the bike to an Independant bike technician we took bike with us. He is inspectated and found both the chain and cassette to be satisfactory, and only replaced the rear brake pad. The job only took 30 mins and was done while we waited!!!
Ordered roof rack on line and also to be installed, went to collect the day before installation and wasn’t in store. Manager at Blackfen store was very rude and told me delivery in 2 days (day after installation) but 50/50 if it was going to come with a blank look and no explanation or apology. Item cancelled. Absolutely unacceptable.
In a word Callum . Couldn’t get in to have a problem fixed at my usual cycle shop until June the 4th but a cycle buddy of mine told me he rated Halfords at Dereham . I phoned on Thursday 15/05/25 and explained I had a long ride planned with my mates for the coming Sunday . They booked me in for Friday the following day .
I arrived promptly and went to the cycle desk and within 3 minutes and I’m not exaggerating , the lad had fixed the problem . There is something reassuring about watching someone work who obviously knows his trade inside and out . He asked a couple of questions , gave a nod , took out an Allen key , chucked my bike up onto a stand and job done . Spun the pedals and went up and down through the gears problem solved .
Total pro as well as polite , professional and friendly . I buy a lot of my inner tubes on line but bought one from him and was surprised that the price difference was marginal , in fact just pennies . What’s more he didn’t charge me for the repair . He’s a keen cyclist himself and we had a chat afterwards . Anyway I hope his company appreciate him because he’s bagged them a new future customer .
Useless wannabe supposed mechanics, I wouldn't let em even empty my bins
I cannot leave a good review I'm afraid
On 9/5/25 I booked in at halfords for a battery replacement on my rangerover, the mechanic from halfords firstly carried a test on my battery and said that it was fine and I don't need a new one as it's showing 12v, I asked him to carry out a load test and he didn't have a clue what I was on about, I then asked him to keep his test meter attached to the battery whilst I try to start the car, the engine struggled but did start, the mechanics test machine was now showing a starter motor fault, this was because the battery struggled to start the car because it needed replacing ( DOH ).The halfords mechanic then said I needed a new starter motor ( no I don't)
Fast forward to 10/5/25 and this time I went back to halfords and asked for a new battery to be fitted, I took 3 of their staff to decide between them how to remove the battery ( they didn't even know that the car bonnet had to be put into service mode to allow battery removal). A new battery was eventually fitted and then the big letdown surprise that made my blood boil, none of them knew that once the new battery had been fitted that the vehicles b.m.s system needs to be reset, honestly when I asked them if they were going to do this reset they were speechless and hadn't the foggiest what I was on about, I explained what I meant and one of em fetched a code reader and plugged it into my o.b.d port, wonderful, ( NOT ) their machine would not communicate with my car at all
So in a nutshell 2 days of complete letdown because halfords staff don't know what they're doing, I was charged an extra £30 for the fitting service which I believe is a complete and utter robbery considering they have almost no knowledge of what was required to fit a battery to my car, I now have to go to a garage and pay an extra £60 to get my cars b.m.s system reset, OH THIS GETS EVEN WORSE TRUST ME !! , whilst I was in halfords i was at the tills paying for my battery fitment and one of their staff was asking another customer if they would like to join the halfords motoring club for discount on the work that halfords had just carried out on their car for them
Why did they not ask me ?? It stated on my receipt that if I was an halfords motoring club member I would have saved over £37 today on having a new battery fitted ( at least that would have paid for the cost of the fitting charge carried out by less than professional people )
I am going to speak to the citizens advice bureau tomorrow and make enquiries as to whether I can take my car back to halfords and have the battery removed and get a full refund
This service was shocking, I am bitterly disappointed as well as very angry with the lack of service I received.
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