Useless wannabe supposed mechanics, I wouldn't let em even empty my bins
I cannot leave a good review I'm afraid On 9/5/25 I booked in at halfords for a battery replacement on my rangerover, the mechanic from halfords firstly carried a test on my battery and said that it was fine and I don't need a new one as it's showing 12v, I asked him to carry out a load test and he didn't have a clue what I was on about, I then asked him to keep his test meter attached to the battery whilst I try to start the car, the engine struggled but did start, the mechanics test machine was now showing a starter motor fault, this was because the battery struggled to start the car because it needed replacing ( DOH ).The halfords mechanic then said I needed a new starter motor ( no I don't) Fast forward to 10/5/25 and this time I went back to halfords and asked for a new battery to be fitted, I took 3 of their staff to decide between them how to remove the battery ( they didn't even know that the car bonnet had to be put into service mode to allow battery removal). A new battery was eventually fitted and then the big letdown surprise that made my blood boil, none of them knew that once the new battery had been fitted that the vehicles b.m.s system needs to be reset, honestly when I asked them if they were going to do this reset they were speechless and hadn't the foggiest what I was on about, I explained what I meant and one of em fetched a code reader and plugged it into my o.b.d port, wonderful, ( NOT ) their machine would not communicate with my car at all So in a nutshell 2 days of complete letdown because halfords staff don't know what they're doing, I was charged an extra £30 for the fitting service which I believe is a complete and utter robbery considering they have almost no knowledge of what was required to fit a battery to my car, I now have to go to a garage and pay an extra £60 to get my cars b.m.s system reset, OH THIS GETS EVEN WORSE TRUST ME !! , whilst I was in halfords i was at the tills paying for my battery fitment and one of their staff was asking another customer if they would like to join the halfords motoring club for discount on the work that halfords had just carried out on their car for them Why did they not ask me ?? It stated on my receipt that if I was an halfords motoring club member I would have saved over £37 today on having a new battery fitted ( at least that would have paid for the cost of the fitting charge carried out by less than professional people ) I am going to speak to the citizens advice bureau tomorrow and make enquiries as to whether I can take my car back to halfords and have the battery removed and get a full refund This service was shocking, I am bitterly disappointed as well as very angry with the lack of service I received.