Purchased a Battery from the local…
Purchased a Battery from the local Bedford branch went back into store as the battery is completely dead purchased around a year ago but can not find my invoice made to feel special when purchasing the battery how a 4 year battery would be better and so on basically miss sold it to get more money, anyway today 18-5-25 went into the local Bedford store and spoke to the store manager totally not interested in helping as I didn’t have my invoice from purchase I tried to get the information they wanted but then wanted more and more information the battery clearly states it’s got a 4 year warranty and there is a serial number on the battery that clearly stated Record Number: on customer receipt which should be in there systems showing all the relevant information but guess what they print all these things on there products but don’t actually use them so the poor customer has to suffer and be told there’s nothing I am going to do for you without a receipt I asked for him to contact his manager to escalate it to get a resolution but guess what I was told he won’t pick up today great answer from a professional. I called customer services and they are useless I asked for his name to be told Peter! Would not give me any other information then proceed to hang up on me when I asked for more information from him! Bottom line if the so called store manager actually acted as a manager and not like he was the almighty one that didn’t care about there customers then this review would of been completely different just don’t care about customers anymore. Remember Halfords no customers means no business shake your staff up a bit and educate them about customer service!!