Review summary

Halfords Retail has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

A
Halford takes advantage

My break light fault alarm came on my dashboard. It's a difficult time at the moment and it was an extra problem I didn't need. I saw a Halford Shop and knew they did small jobs so went in to ask if they could change the bulb. They said yes and that it would take 15 mins. I came back 15 mins later and they advised me to change all 4 bulbs, two on each sides, as it was best. I took their advice. It took a further 5 mins. It came to £48.98. I thought it was a lot but presumed the bills bulbs were expensive. They offered me a free MOT (I use my trusted garage so declined) or to take my details and give me £5 off which I took. The bill would be emailed to me so I didn't get to see it there and then. When I saw the bill I couldn't believe the costs - the bulbs were £4.99 for two, so inexpensive ... their labour was £11 PER BULB changed!! No wonder they didn't just want to change the one broken bulb, but 3 more! I know I should have asked the costs and checked, but I didn't expect Halfords to completely take advantage. Won't be using them again!

c
Thank you Conor

We are two elderly ladies, one with a disability, and were in Galway having issues with our hire car, battery and tyres. A young employee called Conor was the MOST helpful, polite and efficient. I can’t tell you how relieved we were and thankful for his kind attention. Thanks Halfords and Conor

I made a complaint about halfords since…

I made a complaint about halfords since June 20th 2025 and no one has contacted me like they promised...I bought a dashcam online and arranged for it to be installed via Halford in Catford .Unfortunately the dashcam wasn't compatible with the app and I decided I would like to change dashcam.I arranged an appointment to have the dashcam taken out of my car to be returned and planned to discuss an upgrade.A minute before I arrived my appt.i was told that I cannot return dashcam because it was used.At no point was I advised about this and the manager at catford refused to discuss with me.Ive made several phone calls to customer services who assured me that matter would be Investigated and someone will in touch...no one has..I'm still waiting...as far as I'm concerned Halford is the worst company to deal with when you want query or make a complaint. When they have your money they don't care My case no. is Halfords Customer Services: 26479136 ...I've rang sent emails to no avail...this company is rotten to the core. I will be submitting notes everyday until something is sorted..I will not stop

I bought a Apollo slant about 3 years…

I bought a Apollo slant about 3 years ago from the edge lane Liverpool Halfords on the ride to work system the person who sold me the bike told me while the bike was being built it’s a bit of a crap bike as it is one of the cheaper models 🤔 they have and was trying to dupe me into buying a seven hundred to a thousand pound bike so he’d get more commission 🤨 on the sale lucky I know sales tactics he also told me I wouldn’t go on any big rides because it was such a rubbish bike 😒 funny that as I ride most weekends the furthest I’ve been from Liverpool upto now on my cheap bike Delamere forest all round Chester and wales not bad for a crap bike 😃 anyway finally the back wheel started grinding as I know a bit of bike maintenance myself it turned out to be the ball bearings in the spindle so called Halfords to see if they have my wheel in stock and was told yes thought great stuff got to the Halfords on edge lane asked about the wheel got told oh no we don’t stock that we do for the expensive bikes but not yours then got told try Quinn’s down the road they sent me to the competitor also by the way they don’t do the wheel I need😞 so had to rely on Amazon to save the day got the wheel I needed fitted it I’m back on the road again 😁 how can a bike shop sell you a bike but not have the parts in stock to fix it ridiculous practice whatever happened to the customer is always right if I what an expensive bike I’ll buy one not get sales bullied into it Halfords you need to send your staff on a training course to learn not to bully customers into buying bike they don’t want or need also learn them to offer advice in a better manner I was very disappointed in the Halfords experience this much 😞🤨🧐😔☹️😟😕😠🤔

Company details

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UK's leading retailer of automotive, cycling, leisure and outdoor products

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Showing 911 - 920 of 996 reviews
MV
5 out of 5 stars

Northallerton store

Northallerton store. Would like to thank Adam. Bought a bike and had one repaired. Adam is a credit to any customer facing service. Very professional. Patient and friendly Thanks 🙏

Date of experience: May 19, 2025

SB
1 out of 5 stars

Lost Payment So Can't Refund

They charged me for an extra year of membership, then somehow lost the transaction to refund me.. I worked harder than their team to get my money back since all they did was to send me a couple emails saying "sort it out with your bank because we can't return your money" Outrageous and incompetent. I will be avoiding doing anything with this company ever again. Absolute jokers.. Not professional, how do you lose payments made into your company's account.

Date of experience: May 19, 2025

vm
5 out of 5 stars

Staff Amazing customer support from Sara @ Haverfordwest, South Wales

Just want to say a massive thank you to Sara at the Haverfordwest store for all her help after we went on holiday last week and left our roof box key at home! After some rooting around for spare keys and some phone calls, we managed to get the lock drilled out and temporarily strap it closed for the week and the holiday was saved. Really appreciate the help and advice, thanks again Sara :)

Date of experience: May 19, 2025

BK
5 out of 5 stars

Halford's Chiswick High Road

Unlike your car, bicycles dont undergo a mandated annual inspection, so its difficult sometimes to know what is functuoning as it should and what needs attention. After not riding my bicycle for a while, i booked a free slot for a bicycle health check. I had the great fortune of running into a young man by the name of Renaldo. He was a bike specialist and gave me all the information I needed to properly understand why some elements of my gearing and braking system had fallen out of alignment. I was someone who would usually just lather the bike in WD40 and presume that that was all that was required. Its helpful to understand that after years of doing so, why and how some of my controls had begun to oxidise. There are an ever increasing host of bike care products, but Renaldo gave me the options which started with the most affordable, rather than omitting them altogether. I didnt feel pressured or steered in one direction or another. I simply benefitted from this young man's expertise as he proceeded with a diligent focus to make my bicycle safe and roadworthy. In an age where people dont take pride in their work or want to rush you out of the door, i cant speak highly enough about Renaldo and the team in the cycling department at Halford's. I left the store with a better understanding of my bike. How to maintain it and the products to use so that I didnt encounter any more of the ongoing issues. After the full evaluation and a little bit of calibration here and there, Renaldo even helped measure my little boy for his next ride. Renaldo was/is an expert in bike related affairs. I would strongly recommend visiting him and his department for all your cycling needs. I left the store with some maintenance-related products, but never felt upsold. Renaldo went over and above and for that priority and pride in his work, his department have earned my family's confidence.

Date of experience: May 19, 2025

Sv
1 out of 5 stars

Horrendous experience trying to buy a car seat a…

Horrendous experience trying to buy a car seat!! Absolute chaos, just trying to order and collect. Highly incompetent, terrible customer service and hours of time wasted trying to get a refund for a seat that l was charged twice for. Still no refund!!!! Avoid the Cribbs Causeway branch at all costs you will regret it. Buy your car car seat else where! :(

Date of experience: May 19, 2025

G

GC

US

5 out of 5 stars

Excellent service - Bought a junior Carrera bike for my…

Bought a junior Carrera bike for my 6-year-old’s birthday—brilliant quality and smooth ride. He’s thrilled with it! Completed the product review but didn’t get a chance to rate the staff—so I wanted to say a huge thank you to Omer, Katie and Jake at the Colchester store. They went above and beyond to fit a water bottle holder exactly how my autistic son wanted it, even though it wasn’t standard for that bike. So patient, kind, and helpful—a real credit to the store. Wouldn’t definately by a bike from this store again. :)

Date of experience: May 18, 2025

jh
1 out of 5 stars

I ordered a bike online

I ordered a bike online. When logged into my account I noticed that my address was my old address so o changed it to my new address. When I payed I noticed that there was two different addresses, one for billing and one for delivery. The delivery address was still set at my old address even though I had changed it when ordering. There was no way online I could change it or cancel the order. The only way to cancel the order was to phone. I phoned 20 minutes after I had ordered online. When I finally got through to someone he told me he couldn't cancel my order. I have payed a lot of money for a bike that's going to the wrong address and I'm getting told they won't cancel my order. I had to go in the shop to get someone to speak to him and then he changed his story to he can only cancel it in 48hrs time. I need it canceled now so it doesn't get delivered to the wrong address. I still don't know if it's canceled and 48hrs to cancel an order is too long as they could send it out in the meantime to the wrong address. I won't be paying for it if they do.

Date of experience: May 18, 2025

AE
5 out of 5 stars

Excellent service from Karl who fitted…

Excellent service from Karl who fitted a new battery for me yesterday, it was a Peugeot RCZ and not easy at all to get to the battery but Karl did wonders and patiently removed everything to get at the battery. Great guy.

Date of experience: May 18, 2025

SP
5 out of 5 stars

Yvette from the selly oak branch was…

Yvette from the selly oak branch was fantastic, noticed my uniform straight away and asked if I had a blue light card. Managed to get a fantastic discount X she was very friendly and welcoming would definitely like to be served by her again xxx

Date of experience: May 18, 2025

D
5 out of 5 stars

A big thank you to Matt this morning…

A big thank you to Matt this morning for sorting out my mountain bike wheel. His knowledge & experience on working on bikes was faultless, 10/10 👍

Date of experience: May 18, 2025

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