Review summary

Halfords Retail has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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A

AH

1 out of 5 stars
Halford takes advantage

My break light fault alarm came on my dashboard. It's a difficult time at the moment and it was an extra problem I didn't need. I saw a Halford Shop and knew they did small jobs so went in to ask if they could change the bulb. They said yes and that it would take 15 mins. I came back 15 mins later and they advised me to change all 4 bulbs, two on each sides, as it was best. I took their advice. It took a further 5 mins. It came to £48.98. I thought it was a lot but presumed the bills bulbs were expensive. They offered me a free MOT (I use my trusted garage so declined) or to take my details and give me £5 off which I took. The bill would be emailed to me so I didn't get to see it there and then. When I saw the bill I couldn't believe the costs - the bulbs were £4.99 for two, so inexpensive ... their labour was £11 PER BULB changed!! No wonder they didn't just want to change the one broken bulb, but 3 more! I know I should have asked the costs and checked, but I didn't expect Halfords to completely take advantage. Won't be using them again!

c

customer

5 out of 5 stars
Thank you Conor

We are two elderly ladies, one with a disability, and were in Galway having issues with our hire car, battery and tyres. A young employee called Conor was the MOST helpful, polite and efficient. I can’t tell you how relieved we were and thankful for his kind attention. Thanks Halfords and Conor

RD

Ronnie Dobson

1 out of 5 stars
I made a complaint about halfords since…

I made a complaint about halfords since June 20th 2025 and no one has contacted me like they promised...I bought a dashcam online and arranged for it to be installed via Halford in Catford .Unfortunately the dashcam wasn't compatible with the app and I decided I would like to change dashcam.I arranged an appointment to have the dashcam taken out of my car to be returned and planned to discuss an upgrade.A minute before I arrived my appt.i was told that I cannot return dashcam because it was used.At no point was I advised about this and the manager at catford refused to discuss with me.Ive made several phone calls to customer services who assured me that matter would be Investigated and someone will in touch...no one has..I'm still waiting...as far as I'm concerned Halford is the worst company to deal with when you want query or make a complaint. When they have your money they don't care My case no. is Halfords Customer Services: 26479136 ...I've rang sent emails to no avail...this company is rotten to the core. I will be submitting notes everyday until something is sorted..I will not stop

AK

Andy Kennedy

1 out of 5 stars
I bought a Apollo slant about 3 years…

I bought a Apollo slant about 3 years ago from the edge lane Liverpool Halfords on the ride to work system the person who sold me the bike told me while the bike was being built it’s a bit of a crap bike as it is one of the cheaper models 🤔 they have and was trying to dupe me into buying a seven hundred to a thousand pound bike so he’d get more commission 🤨 on the sale lucky I know sales tactics he also told me I wouldn’t go on any big rides because it was such a rubbish bike 😒 funny that as I ride most weekends the furthest I’ve been from Liverpool upto now on my cheap bike Delamere forest all round Chester and wales not bad for a crap bike 😃 anyway finally the back wheel started grinding as I know a bit of bike maintenance myself it turned out to be the ball bearings in the spindle so called Halfords to see if they have my wheel in stock and was told yes thought great stuff got to the Halfords on edge lane asked about the wheel got told oh no we don’t stock that we do for the expensive bikes but not yours then got told try Quinn’s down the road they sent me to the competitor also by the way they don’t do the wheel I need😞 so had to rely on Amazon to save the day got the wheel I needed fitted it I’m back on the road again 😁 how can a bike shop sell you a bike but not have the parts in stock to fix it ridiculous practice whatever happened to the customer is always right if I what an expensive bike I’ll buy one not get sales bullied into it Halfords you need to send your staff on a training course to learn not to bully customers into buying bike they don’t want or need also learn them to offer advice in a better manner I was very disappointed in the Halfords experience this much 😞🤨🧐😔☹️😟😕😠🤔

Company details

Vehicles & Transportation

Information provided by various external sources

UK's leading retailer of automotive, cycling, leisure and outdoor products

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Showing 931 - 940 of 996 reviews
lb
5 out of 5 stars

Front derailleur

Took my bike in and in 5 minutes Lee in the preston branch sorted me out. Top bloke and top service.

Date of experience: May 16, 2025

BL
5 out of 5 stars

Brilliant service

I needed a cycle chain for an upcoming event as an order on Ebay had not arrived. The online price was very good with free delivery going to be about three days, this was OK by me. To my utmost surprise and delight, the chain arrived the very next day, I really wasn't expecting this. My utmost thanks to this company, what superb customer service, many thanks. Credit also to the courier DHL, who kept me informed all the way.

Date of experience: May 16, 2025

D
5 out of 5 stars

Excellent service

I just wanted to shout out the fantastic customer service from 3 members of the Halford's Havant team who all really helped when I was looking for bike parts and accessories.

Date of experience: May 16, 2025

RS
5 out of 5 stars

Kanti in the hendon Halfords store in…

Kanti in the hendon Halfords store in the bike department was really helpful; he went above and beyond to help me with my problem (disc brakes).

Date of experience: May 16, 2025

S

Ste

US

1 out of 5 stars

Awful

Wouldn't even look up the specs for my car when I asked for some details about my car speakers, he just wanted to get rid of me. This was in Ashton-Under-Lyne at the Snipe

Date of experience: May 16, 2025

G

GJ

US

5 out of 5 stars

First Class Service

Visited Kirkcaldy store today and received first class customer service from a young guy named Edward. The department was busy and buzzing with customers. He was extremely polite, professional and really went above and beyond to find a bike in stock so we could purchase and take away immediately.

Date of experience: May 15, 2025

G
1 out of 5 stars

Avoid at all costs

4 times I have given Halfords my business and 4 times they failed. 1st time was coil packs for my car didn’t fit even though they claimed too many they would, 2nd bought a battery for over £200 and they claimed a £90 one is what I bought, 3rd bought 2 tyres and had mobile fitting service, turned up claimed the job to fit was too hard and left me with tyres only, no refunds. Lastly booked in for diagnosis test as car was in a bad way, but because there were a few faults they claimed too many for them to look at and I needed to go to a specialist. Even though the faults led to 3 problems only. Avoid using the shop or the garage, they take your money and can’t or refuse to do the job and make excuses. Pointless so called mechanics and experts.

Date of experience: May 15, 2025

MH
1 out of 5 stars

SHAMEFUL COMPANY 😡

Purchased a Car battery 16 months ago with a 5 year warranty. Battery keeps going totally flat even off the vehicle. Took back to my local store who had no intention of honouring the warranty. She put it on the cheap battery tester and said its not covered under warranty and it was my fault for not caring correctly for it 🫣 as a fully qualified mechanic I asked her how should I care for a battery to have the warranty. She hadn't a clue, just said the car must be driven at least 45 minutes a day 🙄 clueless. She then said its Halfords policy not to replace if the tester says not to. I knew it had a faulty cell so took it to 2 local battery specialist who fully tested and provided me with a print out confirming it was at end of life due to faulty cell. I then rang Halfords customer services and put a complaint In. I was informed it would be dealt with and I would get a phone call or email with 48 hours. I rang twice since and still no response 7 days later. SHAMEFUL COMPANY. DO NOT BUY ANY BATTERIES FROM HERE IF YOU WANT A WARRANTY. GO TO A PROPER BATTERY SPECIALIST. I SHALL NEVER BUY ANYTHING FROM THEM AGAIN !!!

Date of experience: May 15, 2025

DH
1 out of 5 stars

Absolutely appalling!!

Absolutely appalling!!! Ordered an electric bike online. Collection day came and was advised it wasn’t delivered to my local store. 2 weeks passed and still heard nothing! Contacted them and was advised computer error and it was ready to collect. Went to store and bike wasn’t ready and no longer available in local area ! Avoid at all costs

Date of experience: May 15, 2025

MK
1 out of 5 stars

Awful place, BAD customer service (2)

I previously left a review about a bad experience on 21 July 2024 and received a reply advising me to call (by the website) and open a case (Ref: 23766882). I followed their instructions and have since made over 20 calls trying to get an update—without any meaningful response. The lack of communication and accountability is beyond frustrating. It feels like no one takes responsibility, and my concerns are being completely ignored. This kind of service is unacceptable, and I strongly advise others to be cautious when dealing with this company. I have created a YouTube review as well to alert buyers. YouTube video name: Poor Service from Halfords Store - Halfords Cycle

Date of experience: May 15, 2025

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