Delay in looking at bike despite booking it in.
My husband had took his e bike in for a health check . He was told that he needed a new chain and a replacement cassette, and possibly another part but that would be confirmed when bike was further examined. So we went a head and booked bike in first slot was about 10 days after initial inspection. My husband works unsocial hours and uses his bike to and from his work. We took bike in on arranged date, we were told that despite booking bike it, they couldn't tell us when it would be looked at. We patiently waited for 4 days and as we hadn't had any communication we headed over to shop to enquire about progress. We were told that they were short staffed and that no-one had even looked at the bike. We had told staff member that this wasn't ideal as we were having to pay for taxis to get to work. The employees reply was that he had to pay for a taxi to get to work!!! At this point we asked if we could take bike home and bring it back when they were able to look at it. We were told that we would have to cancel job and it would be at least another weeks wait. So we decided to leave bike where it was. We had a look at an independant bike repairers, we found one and collected the bike the next day from Halfords, it was a different member of staff this time he said we could postpone the job and wouldn't need to cancel. However, as we had arranged to take the bike to an Independant bike technician we took bike with us. He is inspectated and found both the chain and cassette to be satisfactory, and only replaced the rear brake pad. The job only took 30 mins and was done while we waited!!!