In a word Callum
In a word Callum . Couldn’t get in to have a problem fixed at my usual cycle shop until June the 4th but a cycle buddy of mine told me he rated Halfords at Dereham . I phoned on Thursday 15/05/25 and explained I had a long ride planned with my mates for the coming Sunday . They booked me in for Friday the following day . I arrived promptly and went to the cycle desk and within 3 minutes and I’m not exaggerating , the lad had fixed the problem . There is something reassuring about watching someone work who obviously knows his trade inside and out . He asked a couple of questions , gave a nod , took out an Allen key , chucked my bike up onto a stand and job done . Spun the pedals and went up and down through the gears problem solved . Total pro as well as polite , professional and friendly . I buy a lot of my inner tubes on line but bought one from him and was surprised that the price difference was marginal , in fact just pennies . What’s more he didn’t charge me for the repair . He’s a keen cyclist himself and we had a chat afterwards . Anyway I hope his company appreciate him because he’s bagged them a new future customer .