Review summary

Halfords Retail has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

A
Halford takes advantage

My break light fault alarm came on my dashboard. It's a difficult time at the moment and it was an extra problem I didn't need. I saw a Halford Shop and knew they did small jobs so went in to ask if they could change the bulb. They said yes and that it would take 15 mins. I came back 15 mins later and they advised me to change all 4 bulbs, two on each sides, as it was best. I took their advice. It took a further 5 mins. It came to £48.98. I thought it was a lot but presumed the bills bulbs were expensive. They offered me a free MOT (I use my trusted garage so declined) or to take my details and give me £5 off which I took. The bill would be emailed to me so I didn't get to see it there and then. When I saw the bill I couldn't believe the costs - the bulbs were £4.99 for two, so inexpensive ... their labour was £11 PER BULB changed!! No wonder they didn't just want to change the one broken bulb, but 3 more! I know I should have asked the costs and checked, but I didn't expect Halfords to completely take advantage. Won't be using them again!

c
Thank you Conor

We are two elderly ladies, one with a disability, and were in Galway having issues with our hire car, battery and tyres. A young employee called Conor was the MOST helpful, polite and efficient. I can’t tell you how relieved we were and thankful for his kind attention. Thanks Halfords and Conor

I made a complaint about halfords since…

I made a complaint about halfords since June 20th 2025 and no one has contacted me like they promised...I bought a dashcam online and arranged for it to be installed via Halford in Catford .Unfortunately the dashcam wasn't compatible with the app and I decided I would like to change dashcam.I arranged an appointment to have the dashcam taken out of my car to be returned and planned to discuss an upgrade.A minute before I arrived my appt.i was told that I cannot return dashcam because it was used.At no point was I advised about this and the manager at catford refused to discuss with me.Ive made several phone calls to customer services who assured me that matter would be Investigated and someone will in touch...no one has..I'm still waiting...as far as I'm concerned Halford is the worst company to deal with when you want query or make a complaint. When they have your money they don't care My case no. is Halfords Customer Services: 26479136 ...I've rang sent emails to no avail...this company is rotten to the core. I will be submitting notes everyday until something is sorted..I will not stop

I bought a Apollo slant about 3 years…

I bought a Apollo slant about 3 years ago from the edge lane Liverpool Halfords on the ride to work system the person who sold me the bike told me while the bike was being built it’s a bit of a crap bike as it is one of the cheaper models 🤔 they have and was trying to dupe me into buying a seven hundred to a thousand pound bike so he’d get more commission 🤨 on the sale lucky I know sales tactics he also told me I wouldn’t go on any big rides because it was such a rubbish bike 😒 funny that as I ride most weekends the furthest I’ve been from Liverpool upto now on my cheap bike Delamere forest all round Chester and wales not bad for a crap bike 😃 anyway finally the back wheel started grinding as I know a bit of bike maintenance myself it turned out to be the ball bearings in the spindle so called Halfords to see if they have my wheel in stock and was told yes thought great stuff got to the Halfords on edge lane asked about the wheel got told oh no we don’t stock that we do for the expensive bikes but not yours then got told try Quinn’s down the road they sent me to the competitor also by the way they don’t do the wheel I need😞 so had to rely on Amazon to save the day got the wheel I needed fitted it I’m back on the road again 😁 how can a bike shop sell you a bike but not have the parts in stock to fix it ridiculous practice whatever happened to the customer is always right if I what an expensive bike I’ll buy one not get sales bullied into it Halfords you need to send your staff on a training course to learn not to bully customers into buying bike they don’t want or need also learn them to offer advice in a better manner I was very disappointed in the Halfords experience this much 😞🤨🧐😔☹️😟😕😠🤔

Company details

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UK's leading retailer of automotive, cycling, leisure and outdoor products

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All reviews

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Showing 991 - 996 of 996 reviews
A
1 out of 5 stars

Halfords Chatham incompetent blades fitted

I have some weeks ago had all new wiper blades fitted to me VW Less than 12 weeks since fitted and charged fitment we noticed loose back wiper blade and squeaking we returned some days later to Halfords with a complaint to call to resolve nothing herd back from store Chatham branch And am at VW service centre informed me there is a part missing on fitment 😳I will be returning to Halfords they charged me for both occasions fitment front and rear We have not heard back from Halfords as of yet and now had more expense for the wipers to be fitted correctly

Date of experience: May 8, 2025

G
1 out of 5 stars

Pontefract shop - don’t bother.

Pontefract, West Yorkshire shop. Went in today looking at bikes. (My grandson just had his thieved) one staff on serving a woman. Thought I’d leave and come back. 40 minutes later same person talking to same woman. Ignored again I walked out. Looks like Halfords didn’t want my 500 quid. Any response Halfords ?

Date of experience: May 8, 2025

JG
1 out of 5 stars

Mis sold their ‘motoring club’ service

Mis sold their ‘motoring club’ service, and now I have to pay to cancel. Was told to use as a pay as you to service, claims in the store ‘it works out cheaper than paying the fitting charge’ and no outline of the contract you are signing up to! Oh, and, call head office to make the farce of a payment and the systems are down, so instead we’ll hand you round the full call centre! Genuinely awful service. You are categorically being ripped off- no wonder their scores are so low!

Date of experience: May 7, 2025

PC
5 out of 5 stars

Booked in for a replacement tyre at…

Booked in for a replacement tyre at Leicester Woodgate. No waiting, pleasant and helpful staff, enough to motivate me to write a positive review.

Date of experience: April 17, 2025

c
1 out of 5 stars

Halfords leicester put putney road

Halfords leicester putney road, awful customer service and zero product knowledge, I don't know who interviewed these people and gave them a job but clearly it was somebody who is as useless as they are

Date of experience: April 13, 2025

co
1 out of 5 stars

I will never buy Tire from this company…

I will never buy Tire from this company now. they changed fitting date because of that I delayed my Mot date.

Date of experience: April 4, 2025

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