Review summary

Halfords Retail has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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A

AH

1 out of 5 stars
Halford takes advantage

My break light fault alarm came on my dashboard. It's a difficult time at the moment and it was an extra problem I didn't need. I saw a Halford Shop and knew they did small jobs so went in to ask if they could change the bulb. They said yes and that it would take 15 mins. I came back 15 mins later and they advised me to change all 4 bulbs, two on each sides, as it was best. I took their advice. It took a further 5 mins. It came to £48.98. I thought it was a lot but presumed the bills bulbs were expensive. They offered me a free MOT (I use my trusted garage so declined) or to take my details and give me £5 off which I took. The bill would be emailed to me so I didn't get to see it there and then. When I saw the bill I couldn't believe the costs - the bulbs were £4.99 for two, so inexpensive ... their labour was £11 PER BULB changed!! No wonder they didn't just want to change the one broken bulb, but 3 more! I know I should have asked the costs and checked, but I didn't expect Halfords to completely take advantage. Won't be using them again!

c

customer

5 out of 5 stars
Thank you Conor

We are two elderly ladies, one with a disability, and were in Galway having issues with our hire car, battery and tyres. A young employee called Conor was the MOST helpful, polite and efficient. I can’t tell you how relieved we were and thankful for his kind attention. Thanks Halfords and Conor

RD

Ronnie Dobson

1 out of 5 stars
I made a complaint about halfords since…

I made a complaint about halfords since June 20th 2025 and no one has contacted me like they promised...I bought a dashcam online and arranged for it to be installed via Halford in Catford .Unfortunately the dashcam wasn't compatible with the app and I decided I would like to change dashcam.I arranged an appointment to have the dashcam taken out of my car to be returned and planned to discuss an upgrade.A minute before I arrived my appt.i was told that I cannot return dashcam because it was used.At no point was I advised about this and the manager at catford refused to discuss with me.Ive made several phone calls to customer services who assured me that matter would be Investigated and someone will in touch...no one has..I'm still waiting...as far as I'm concerned Halford is the worst company to deal with when you want query or make a complaint. When they have your money they don't care My case no. is Halfords Customer Services: 26479136 ...I've rang sent emails to no avail...this company is rotten to the core. I will be submitting notes everyday until something is sorted..I will not stop

AK

Andy Kennedy

1 out of 5 stars
I bought a Apollo slant about 3 years…

I bought a Apollo slant about 3 years ago from the edge lane Liverpool Halfords on the ride to work system the person who sold me the bike told me while the bike was being built it’s a bit of a crap bike as it is one of the cheaper models 🤔 they have and was trying to dupe me into buying a seven hundred to a thousand pound bike so he’d get more commission 🤨 on the sale lucky I know sales tactics he also told me I wouldn’t go on any big rides because it was such a rubbish bike 😒 funny that as I ride most weekends the furthest I’ve been from Liverpool upto now on my cheap bike Delamere forest all round Chester and wales not bad for a crap bike 😃 anyway finally the back wheel started grinding as I know a bit of bike maintenance myself it turned out to be the ball bearings in the spindle so called Halfords to see if they have my wheel in stock and was told yes thought great stuff got to the Halfords on edge lane asked about the wheel got told oh no we don’t stock that we do for the expensive bikes but not yours then got told try Quinn’s down the road they sent me to the competitor also by the way they don’t do the wheel I need😞 so had to rely on Amazon to save the day got the wheel I needed fitted it I’m back on the road again 😁 how can a bike shop sell you a bike but not have the parts in stock to fix it ridiculous practice whatever happened to the customer is always right if I what an expensive bike I’ll buy one not get sales bullied into it Halfords you need to send your staff on a training course to learn not to bully customers into buying bike they don’t want or need also learn them to offer advice in a better manner I was very disappointed in the Halfords experience this much 😞🤨🧐😔☹️😟😕😠🤔

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Vehicles & Transportation

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UK's leading retailer of automotive, cycling, leisure and outdoor products

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Showing 841 - 850 of 996 reviews
E
5 out of 5 stars

I have been to the Halfords store in Weston Super Mare

I have been to the Halfords store in Weston Super Mare twice recently and on both occasions found the staff to be super helpful and accommodating. Both visits were regarding car maintenance: a suspected new bulb needed for my indicator light and new windscreen wipers. Both were dealt with immediately (they were quiet- I think you need to book if want to be guaranteed a time). The suspected failed bulb was actually a dodgy connection and once Bryn had remedied, he waivered the cost completely! I found this so helpful as a single female who didn't have the tools to do the job and is intimidated by garages. Wipers were £22 including the install. Bulb would have been £11. Well worth it from my point of view for a hassle free and pleasant service.

Date of experience: May 27, 2025

JH
1 out of 5 stars

Shocking customer service

Booked wheel alignment for one garage in Bedford 11.30am. Got there to be told would be at least 4 hours as their ramp broken and they would be taking my car to their garage in the next road at 3pm. Why not just tell me to do that? Gave lots of excuses about how it had been reported and not repaired for 2 weeks. Not my problem! Then went on to ask if my car has lane assistance which it has. Oh well we can't do it anyway then! Apparently it would be tricky to find someone who does. Rang Formula one when I got home and they have no problem doing it and could have done it this afternoon if I had been free. Have also been bombarded with texts, emails and automated phone calls since I booked with Halfords a few days ago. Some at 8am. Now being bombarded by calls again today trying to get me to rebook. Ha ha not a hope! I have blocked their number so they keep leaving voicemails. I rang customer service to complain and held on for 5 minutes to eventually be connected to someone who couldn't understand English so i put phone down. Considering I recently only had my 3 tyres fitted at Halfords they didn't notice alignment was out and this was picked up at a main dealer service. Whole experience was a shambles.

Date of experience: May 27, 2025

M
1 out of 5 stars

Very Disappointed – Poor Service and Zero Accountability

I had an extremely frustrating experience with this service center regarding my car’s AC. Initially, I was told that the issue could be resolved with a simple re-gassing. I went ahead with it, trusting their diagnostics. Unfortunately, the AC stopped working again after just one month – clearly indicating that the original issue was misdiagnosed. I returned for a recheck, expecting better service the second time. However, after waiting over four hours, I was told that they hadn’t even started looking at the car. No updates, no apologies, and absolutely no sense of urgency or professionalism. This shows a complete lack of honesty, customer care, and technical competence. I wasted both time and money due to their poor diagnostics and unreliable support. I would not recommend this place to anyone looking for trustworthy car service.

Date of experience: May 27, 2025

KA
1 out of 5 stars

I went down to Halfords on the…

I went down to Halfords on the 18/05/2025.to get my wheels and tires changed.whenn the chap reversed out of the garage he ran over a metal plate making my front n/s go down any way I got the car home i since then have paid £120 to get a new tyre Halfords will not pay for the damages thay did I thought Halfords was a good car place to get you car fixed.looks looked I was wrong.dont use Halfords all they do is take your money they don’t care about your car or you .i will never use again

Date of experience: May 27, 2025

I
1 out of 5 stars

Absolutely useless

I have ordered a small item for my bike online! It was never delivered. Now I am stuck calling useless South African based call centre every day to get my money back 👎👎👎

Date of experience: May 27, 2025

HM
5 out of 5 stars

Canterbury store- I ordered a bike for…

Canterbury store- I ordered a bike for my sons birthday, i had a phone call to say that they didn't have any new ones on this bike and they wouldn't be getting any more in. They said they had a display one in and they would put it aside for me to look at, i went into the store with my mum and looked at it with the help of (Rudy) who was very helpful. The bike had wear to the wheels and the stabilizers, so Rudy had a look online to see if there was any more new bikes near by for us to go and collect but the only place was Ashford who had 2 showing online, Rudy tried contacting them but no luck, so i went back to look at the display bike and asked if i took this one could they take money of this bike for me, Rudy said a price but me and my mum decided to speak to the manage (Devon) who was so helpful with sorting a good deal out on the bike, I ordered through klarna when i placed the bike and Devon and Rudy was very helpful in cancelling the klarna payment for me and letting me pay for the bike again with the discounted price. I cant wait for my little boy to recieve his bike, no it wasn't a brand new one like i expected it to be, but i could not fault Devon and Rudy for making our experience in the store very friendly and helpful so Thank you!!

Date of experience: May 27, 2025

DY
1 out of 5 stars

Extremely Poor Service

I ordered a reversing parking camera from Halfords earlier this month (May 2025) and secured a fitting assessment appointment for today (26/05/2025) at the Cribbs Causeway store in Bristol. I received confirmation emails stating that the item had arrived and was ready for installation. I specifically set aside time over the Bank Holiday weekend to get this fitted. Despite some traffic delays, I arrived at the store only to be told—without prior notice—that no qualified staff were available to carry out the installation. There was no apology, no warning in advance, and no real effort to help—just a refund and a vague suggestion to try another shop. To make matters worse, the same reversing camera (with the option of including a free fitting assessment) is still being advertised on Halfords’ website—clearly misleading future customers. Very disappointing experience. I expected better from a national retailer.

Date of experience: May 27, 2025

L
1 out of 5 stars

Order A961B049614

Order A961B049614, shambolic. Poor communication, zero customer care and up to 5 working days to receive my £170. back when Halfords did not show up. Totally dissatisfied. 24.05.25 8am my sons tyre punctured outside our holiday let Air BnB, I booked an onsite mobile fitting of a new tyre for 25.05.25 and paid a premium for an 8am to 10am visit. Received a reminder 7pm 24th and again 7am 25th. 25th 8.am waiting for Halfords when at 8.25am received a call to say we cannot attend as staff illness and no alternate cover in the area, we were in Carnforth! No refund for up to 5 days, paid £250. for an alternate same day emergency tyre, day lost and then 26th May i raise a complaint, and desperate to get the £170 back only to be told i will get a call within 24 hours but refunds are up to 5 business days! I have been a Halfords customer for years and feel really poorly treated, no communication until 20 mins into the appointment allocated 2hr window, no immediate refund, still no refund after a complaint filed complaint ref 26230059. Poor all round. Why accept work and take our money if you have no coverage? Surely all mobile fitters didnt call in sick. UPDATE Wednesday 28th May, despite being told a call would follow within 24 hours of my complaint no call arrived on 27th May its now 28th May and still no £170 refund. Ombudsman complaint next! UPDATE Saturday 31st May, 1 week on, still no rsfund. Shocking customer service and rank poor management. Call with Halfords and guess what more apologies no refund, will be another 3 to 5 days!!! So 2 weeks to get my 170. Back when they didnt show up. DO NOT USE HALFORDS MOBILE SERVICE THEY LET YOU DOWN ON THE DAY OF EMERGENCY APPOINTMENTS THEN KEEP YOUR MONEY FOR 2 WEEKS

Date of experience: May 27, 2025

AL
1 out of 5 stars

It varies between 4 and -4.

It varies between 4 and -4. Just tried to source rear light bulbs for my bmw x5 and they came up with the wrong ones online which means a trip to the store and if not in stock another after ordering to pick up. Why can’t they get it right Customer service both in store and on line pitiful. Just seems to be footfall Phil Morrison at Longbridge rd plymouth try and get some of your staff to at least look bothered… otherwise more sales will be lost to on line outlets

Date of experience: May 26, 2025

GH
5 out of 5 stars

Rob at Halfords Harrogate -great job

We wanted advice on children's car seats. Never having bought one, we needed lots of help. Rob was patient, honest and helpful. We couldn't have asked for more. Went for a coffee to think it over and went back to buy two seats. Rob fitted them and gave us advice on how to do it ourselves and how to adjust them. Thank you

Date of experience: May 26, 2025

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