Extremely Poor Service
I ordered a reversing parking camera from Halfords earlier this month (May 2025) and secured a fitting assessment appointment for today (26/05/2025) at the Cribbs Causeway store in Bristol. I received confirmation emails stating that the item had arrived and was ready for installation. I specifically set aside time over the Bank Holiday weekend to get this fitted. Despite some traffic delays, I arrived at the store only to be told—without prior notice—that no qualified staff were available to carry out the installation. There was no apology, no warning in advance, and no real effort to help—just a refund and a vague suggestion to try another shop. To make matters worse, the same reversing camera (with the option of including a free fitting assessment) is still being advertised on Halfords’ website—clearly misleading future customers. Very disappointing experience. I expected better from a national retailer.