Canterbury store- I ordered a bike for…
Canterbury store- I ordered a bike for my sons birthday, i had a phone call to say that they didn't have any new ones on this bike and they wouldn't be getting any more in. They said they had a display one in and they would put it aside for me to look at, i went into the store with my mum and looked at it with the help of (Rudy) who was very helpful. The bike had wear to the wheels and the stabilizers, so Rudy had a look online to see if there was any more new bikes near by for us to go and collect but the only place was Ashford who had 2 showing online, Rudy tried contacting them but no luck, so i went back to look at the display bike and asked if i took this one could they take money of this bike for me, Rudy said a price but me and my mum decided to speak to the manage (Devon) who was so helpful with sorting a good deal out on the bike, I ordered through klarna when i placed the bike and Devon and Rudy was very helpful in cancelling the klarna payment for me and letting me pay for the bike again with the discounted price. I cant wait for my little boy to recieve his bike, no it wasn't a brand new one like i expected it to be, but i could not fault Devon and Rudy for making our experience in the store very friendly and helpful so Thank you!!