Order A961B049614
Order A961B049614, shambolic. Poor communication, zero customer care and up to 5 working days to receive my £170. back when Halfords did not show up. Totally dissatisfied. 24.05.25 8am my sons tyre punctured outside our holiday let Air BnB, I booked an onsite mobile fitting of a new tyre for 25.05.25 and paid a premium for an 8am to 10am visit. Received a reminder 7pm 24th and again 7am 25th. 25th 8.am waiting for Halfords when at 8.25am received a call to say we cannot attend as staff illness and no alternate cover in the area, we were in Carnforth! No refund for up to 5 days, paid £250. for an alternate same day emergency tyre, day lost and then 26th May i raise a complaint, and desperate to get the £170 back only to be told i will get a call within 24 hours but refunds are up to 5 business days! I have been a Halfords customer for years and feel really poorly treated, no communication until 20 mins into the appointment allocated 2hr window, no immediate refund, still no refund after a complaint filed complaint ref 26230059. Poor all round. Why accept work and take our money if you have no coverage? Surely all mobile fitters didnt call in sick. UPDATE Wednesday 28th May, despite being told a call would follow within 24 hours of my complaint no call arrived on 27th May its now 28th May and still no £170 refund. Ombudsman complaint next! UPDATE Saturday 31st May, 1 week on, still no rsfund. Shocking customer service and rank poor management. Call with Halfords and guess what more apologies no refund, will be another 3 to 5 days!!! So 2 weeks to get my 170. Back when they didnt show up. DO NOT USE HALFORDS MOBILE SERVICE THEY LET YOU DOWN ON THE DAY OF EMERGENCY APPOINTMENTS THEN KEEP YOUR MONEY FOR 2 WEEKS