Review summary

Halfords Retail has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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A

AH

1 out of 5 stars
Halford takes advantage

My break light fault alarm came on my dashboard. It's a difficult time at the moment and it was an extra problem I didn't need. I saw a Halford Shop and knew they did small jobs so went in to ask if they could change the bulb. They said yes and that it would take 15 mins. I came back 15 mins later and they advised me to change all 4 bulbs, two on each sides, as it was best. I took their advice. It took a further 5 mins. It came to £48.98. I thought it was a lot but presumed the bills bulbs were expensive. They offered me a free MOT (I use my trusted garage so declined) or to take my details and give me £5 off which I took. The bill would be emailed to me so I didn't get to see it there and then. When I saw the bill I couldn't believe the costs - the bulbs were £4.99 for two, so inexpensive ... their labour was £11 PER BULB changed!! No wonder they didn't just want to change the one broken bulb, but 3 more! I know I should have asked the costs and checked, but I didn't expect Halfords to completely take advantage. Won't be using them again!

c

customer

5 out of 5 stars
Thank you Conor

We are two elderly ladies, one with a disability, and were in Galway having issues with our hire car, battery and tyres. A young employee called Conor was the MOST helpful, polite and efficient. I can’t tell you how relieved we were and thankful for his kind attention. Thanks Halfords and Conor

RD

Ronnie Dobson

1 out of 5 stars
I made a complaint about halfords since…

I made a complaint about halfords since June 20th 2025 and no one has contacted me like they promised...I bought a dashcam online and arranged for it to be installed via Halford in Catford .Unfortunately the dashcam wasn't compatible with the app and I decided I would like to change dashcam.I arranged an appointment to have the dashcam taken out of my car to be returned and planned to discuss an upgrade.A minute before I arrived my appt.i was told that I cannot return dashcam because it was used.At no point was I advised about this and the manager at catford refused to discuss with me.Ive made several phone calls to customer services who assured me that matter would be Investigated and someone will in touch...no one has..I'm still waiting...as far as I'm concerned Halford is the worst company to deal with when you want query or make a complaint. When they have your money they don't care My case no. is Halfords Customer Services: 26479136 ...I've rang sent emails to no avail...this company is rotten to the core. I will be submitting notes everyday until something is sorted..I will not stop

AK

Andy Kennedy

1 out of 5 stars
I bought a Apollo slant about 3 years…

I bought a Apollo slant about 3 years ago from the edge lane Liverpool Halfords on the ride to work system the person who sold me the bike told me while the bike was being built it’s a bit of a crap bike as it is one of the cheaper models 🤔 they have and was trying to dupe me into buying a seven hundred to a thousand pound bike so he’d get more commission 🤨 on the sale lucky I know sales tactics he also told me I wouldn’t go on any big rides because it was such a rubbish bike 😒 funny that as I ride most weekends the furthest I’ve been from Liverpool upto now on my cheap bike Delamere forest all round Chester and wales not bad for a crap bike 😃 anyway finally the back wheel started grinding as I know a bit of bike maintenance myself it turned out to be the ball bearings in the spindle so called Halfords to see if they have my wheel in stock and was told yes thought great stuff got to the Halfords on edge lane asked about the wheel got told oh no we don’t stock that we do for the expensive bikes but not yours then got told try Quinn’s down the road they sent me to the competitor also by the way they don’t do the wheel I need😞 so had to rely on Amazon to save the day got the wheel I needed fitted it I’m back on the road again 😁 how can a bike shop sell you a bike but not have the parts in stock to fix it ridiculous practice whatever happened to the customer is always right if I what an expensive bike I’ll buy one not get sales bullied into it Halfords you need to send your staff on a training course to learn not to bully customers into buying bike they don’t want or need also learn them to offer advice in a better manner I was very disappointed in the Halfords experience this much 😞🤨🧐😔☹️😟😕😠🤔

Company details

Vehicles & Transportation

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UK's leading retailer of automotive, cycling, leisure and outdoor products

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Showing 851 - 860 of 996 reviews
H
5 out of 5 stars

Great customer service

We called in at Swansea enterprise park branch at 9am this morning, as my wife walked in she was greeted by a young assistant ,before he was able to say anything we spotted what we wanted a 14ltr coolbox right in front of us . At the counter we was served by another young assistant which was helpful and both of the interacting with our sale by suggesting a few things like the motorclub30 etc . Which gave us a further £5 off . . It's a shame we have to travel the length of Wales to see excellent customer service in Halfords and our local store could learn from these 2 young men . There names was DYLAN & DYLAN sorry we couldn't remember they're initials. But they're manager should be proud on how good they're customer service was

Date of experience: May 26, 2025

AC
2 out of 5 stars

Visited Halfords Alperton after booking…

Visited Halfords Alperton after booking an appointment to discuss bike racks. We were a little bit late due to work, but the guy working there (Marcin) was the rudest, most unhelpful man I’ve ever had the misfortune to meet. Needless to say we left without a bike rack and will be going elsewhere in future. Fortunately the man on the front desk was much more helpful with our windscreen wipers, but this was a really disappointing experience and a waste of our time.

Date of experience: May 26, 2025

AT
1 out of 5 stars

Sack the CEO!

I went to the website for two reasons. 1. To find a retail store somewhere convenient. 2. To find the nearest that would make a number plate while I wait. Firstly finding the store locating page is awkward. Then when I searched 'store locator' in the search box - no result. Then you find that if you put a location in it shows you nearest but if you zoom out - that's it. No other stores are shown. What?? Is this website 30 years old? So I thought I'd send feedback as they really need to know how bad the website is. But of course there's no feedback link - could it be they just don't care what their customers (or potential customers) think about them? SO I tried their 'chat' - and after a while I got past the robot and spoke to a person. I just asked what the email link was to send feedback and they squirmed and prevaricated and refused to tell ne the truth which seems to be that there isn't one. Why wouldn't they just say that? The other think I wanted from the website was to know where I could get a number plate made while I wait - not the slightest chnce of finding that out! So I guess I have a lot of shopping to do somewhere other than Halfords - what a shower! The CEO should be firecd by the shareholders.

Date of experience: May 25, 2025

HP
1 out of 5 stars

The staff don’t know their products…

The staff don’t know their products they sell and are extremely unhelpful. The manager wouldn’t even look at me whilst talking and was very ignorant. Luckily another person who wasn’t staff was in the shop and managed to help. Lancaster Halfords

Date of experience: May 25, 2025

mR
5 out of 5 stars

moes great customer service

was greeted by moe as i walked in the door, very friendly and eager to help amazing customer service!!!

Date of experience: May 25, 2025

A

AJS

US

2 out of 5 stars

Deliberately ripped off

My 18yr old daughter went to have one brake light changed, they talked her into having them both done, cost her £22 labour plus the bulbs at £5. Only one needed doing. They didn’t even give her the one that was still working. I feel very much like she has been taken advantage of and frankly appalled. This was TAMWORTH

Date of experience: May 25, 2025

CD
1 out of 5 stars

Don’t believe stock in for on website.

Went to my local Halfords store in Halifax to buy a product which they didn’t have in stock so I checked to see if they had any in stock in other stores which the website said they did so drove 30 minutes to Bradford just to be told they didn’t have any there either but they do have them in stock in keighley so I drove another 25 minutes to keighley and they didn’t have them there either. Wasted around 2 hours of my day thanks to their website giving false stock info and still don’t have the product that I need.

Date of experience: May 25, 2025

np
1 out of 5 stars

Bought a bike online rubbish service

Bought a bike online. Delivery 8th. It arrived on the 12. Sent it back and asked for my money. Got it back on the 22nd. Quick enough to take the cash but service is rubbish. Customer service is impossible to contact and when you do they aren't interested. Total waste of space.

Date of experience: May 25, 2025

IW
2 out of 5 stars

Went into store to get a Camping Gaz…

Went into store to get a Camping Gaz gas bottle (full) and all they sell is the empty bottle. What is the point of that? It is like going into Tesco, getting a pint of milk and only getting the plastic bottle! The staff member just said we would have to get it filled ourselves! Where? Who does that in Skegness or other small towns? Pull your finger out Halfords!

Date of experience: May 25, 2025

K
1 out of 5 stars

DO NOT TRUST HALFORDS

Took my car in for a major service. Within 30 minutes I was contacted with a long list of work that needed doing. When I asked what was urgent and needed straight away, I was advised that all of the jobs were required as a priority. The total given to me over the phone amounted to £2,500! They casually asked me if they should go ahead with the work. I obviously said ‘no’ as I needed to think whether it was worth me getting the work done, and asked them to just proceed with the service. After much worry, not knowing what to do. Someone advised me to get a second opinion. I asked around for local recommendations (I am new to the area) I paid for my car to have a thorough inspection and test drive (which took considerably longer than the 30 minutes Halford’s took to give me their report’) The prognosis - none of the work was needed. Yes, my car showed signs of wear in the highlighted areas, but none of the work is considered ‘urgent’ or affecting the safety of the car. No advisories given. This mechanic services public service vehicles and is highly regarded locally. All my previous services have been carried out by a main dealer and all MOTs have been passed with no issue, the last one being September. I am being bombarded with emails from Halfords with work lists highlighted in red and amber. I used Halfords on moving to a new area thinking they were a trusted brand. My advice - DON’T USE! I feel the fact that I am a woman who knows nothing about cars was used against me way in an attempt to do unnecessary and incredibly expensive work on my car. I have tried to cancel my membership, but their ‘contact us’ link does not work.

Date of experience: May 25, 2025

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