Im just having a very hard time using…
Im just having a very hard time using or even just trying to use this.
Nitro Software, Inc. is a technology company that develops productivity software solutions, primarily focused on PDF and document management tools. The company offers software applications designed to help businesses and individuals create, edit, convert, and collaborate on digital documents. Nitro's products typically aim to streamline document workflows and improve productivity in office environments.
Reviewers frequently report negative experiences with Nitro Software, Inc., citing customer pain points more often than praise. Common complaints include nitro, company, software, subscription.
A smaller set of reviewers mention positives such as software, easy, nitro, work. Overall sentiment is predominantly negative based on 60 reviews and an average rating of 2.5 stars.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 60 | 100% | -1.0 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 1.0 | 1 |
| Dec 24 | 2.8 | 4 |
| Jan 25 | 2.5 | 6 |
| Feb 25 | 3.4 | 9 |
| Mar 25 | 2.0 | 1 |
| Apr 25 | 2.1 | 7 |
| May 25 | 3.4 | 9 |
| Jun 25 | 1.8 | 13 |
| Jul 25 | 2.0 | 8 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Intuitive and flexible Very easy to use, lots of options at your fingertips”
“Ich habe vor einiger Zeit eine Pro-Lizenz für eine ältere Version von Nitro PDF gekauft, mit der ich sehr zufrieden war”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
Nitro Software, Inc.This company | 2.5 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.8 out of 5 (poor) | 2.3 out of 5 (poor) | −22% | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: Nitro Software, Inc. is #5 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 1.8).
60 reviews of Nitro Software, Inc.. Filter by what matters to you.
Im just having a very hard time using or even just trying to use this.
I purchased a 1 yr subscription to this program after experiencing constant freezing and crashing while using Adobe Pro. This program not only freezes and crashes constantly, but I can also no longer print documents. It's completely useless. I approached Nitro for a refund, but they have refused to issue one. I've tried contacting tech support on multiple occasions, but rarely got a response, the one time I did, the tech person wanted me to grant him access to remotely take over my desktop. Nice try. I'm not going to trust some random person overseas, whom I've never met, and the only way I know them is by the fake American sounding name they give you when they answer a ticket. The product is incredibly glitchy, prone to freezing and crashing, many of the functions such as printing stop working for no known reason. Getting technical support is almost impossible. For these reasons, I DO NOT RECCOMEND ANYONE BUY THIS PRODUCT. UPDATE 6/10/2025: Nitro is still refusing to refund the money they stole from me. DO NOT BUY OR SUBSCRIBE TO THIS PRODUCT.
Quick answers to the questions people ask most.
Nitro Software specializes in PDF productivity solutions, with their flagship product being Nitro Pro for creating, editing, and converting PDF documents. They also offer Nitro Cloud for online document collaboration and electronic signatures.
You can reach Nitro Software support through their website's help center, by submitting a support ticket online, or by calling their customer service line. Support options and contact details are available on their official website at gonitro.com.
Nitro Software operates globally with offices in multiple time zones. Their customer support typically operates during standard business hours in your region, with online resources available 24/7 through their help center.
Yes, Nitro Software typically offers free trials for their products, allowing users to test features before purchasing. Trial periods and terms may vary by product, so check their website for current offers.
Nitro Software generally offers refunds within a specified period after purchase, subject to their terms and conditions. For specific refund policies and procedures, customers should review the terms of service or contact customer support directly.
Nitro Pro is primarily designed for Windows operating systems. For Mac users, Nitro offers cloud-based solutions and online PDF tools that work across different platforms through web browsers.
Nitro Software offers various pricing plans including one-time purchases and subscription options for individuals and businesses. Pricing varies by product and license type, with current rates available on their official website.
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Polarized pattern: few middle ratings. 30% of recent reviews are 4–5★ and 55% are 1–2★.
I have had Nitro PDF editor for years with another company and LOVED the program. It has been a few years since I have used it, convinced my new employer to purchase Nitro and honestly have not had as good of an experience this go around. The program has changed and the use seems a little more difficult to navigate and the program keeps freezing and shutting down when viewing a file of any size. Disappointed that I pushed so hard to get this program again.
These people have found a new way of robbing people of their money. I bought a lifetime subscription for Nitro Pro PDF, thinking I could use it forever. But after just one year, the updates stopped working, and the app started acting strange. When I logged into my account, my purchase history was gone, and all I had was the license key they emailed me when I first bought it. I thought reinstalling the app might fix it, but when I downloaded it from their website, it was a newer version (Version 14 instead of Version 13, which I had bought). This newer version required an account login instead of a license key, so I couldn’t use it. When I contacted Nitro Pro support, they told me that my lifetime purchase only applied to Version 13, and if I wanted to use Version 14, I had to pay again. The worst part? They removed the download link for Version 13, so I can’t even reinstall the version I originally paid for. I spent $287 for what I thought was a lifetime product, but after just a year, they want me to pay another $140+ for a one-year subscription. This feels like a scam!
For me I have used this program a small amount and for a short while. I anticipate greater usage in the near future. I prefer this program over Adobe It allows me to convert the whole document into word from pdf at one time and this saves me much time in the work that I do. Over the next few months I am hoping to use this program to a greater extent and become more familiar with more of its features.
Nitro was previously a helpful, responsive and excellent company. We recommended them to everyone. Better than Adobe by far... however not for the last two or three years.. I am tone colourblind and cannot use PRO version 14, have asked for help. Was advised this was escalated to be resolved... no resolution... reverted to 13 with no support or follow up since - expected to trawl through pages & pages of updates to 'find' the resolution patch... which BTW has not been listed... they won't help... they insist on another ticket being raised - but the system goes round in circles not allowing me to raise a ticket - repeats of auto reply - have closed the previous ticket raised in 2023 !! Will be looking at Adobe in more detail to possibly change to it... shame that loyalty means nothing!!
Paid for the subscription and non of the features worked appropriately. I had just purchased the software prior with no issues. Your subscription option seems to just be a way to get a yearly payment for the same service as purchasing the original software.
I had an older version of Nitro that I paid for. I tried the newer version but did not like it. I canceled the subscription, which wiped out my prior install, so none of the features I paid for are available now. Yeah, you used to be able to buy this product outright without being screwed over with a monthly subscription. What a joke.
I got the refund from gonitro inc! Finally, I got my refund from nitro/ gonitro software inc after two months of continually dialogue with the customer service. The BBB had a decisive role in closing this case positively. Also, I received apologies from people inside the Gonitro Inc. Nevertheless, there are nice and correct people like Kelly and Ali and Reymund, in this company. I thank them and the BBB for help and support. Happy New Year!
When i was a student, i used to have a full version of Adobe Acrobat Pro which i used for many years before it no longer worked with the newer versions of Windows, and they stopped providing one time purchase of a full version and moved on to subscription. for what it worth, i am happy for what i paid for a full version and i only use it to make my office forms fillable. Pretty basic use of it. but i am glad it fulfills what i need. I have not had any issues no had any reason to call the customer service, so i cannot comment on that.
Our company decided to go with Nitro, since we had used it in the past. However, upon the initial installation (2 users) and use (only one user), we realized that the program was missing a key feature. I reached out immediately to support and was told that this feature (that both Adobe and Foxit have) wasn't available. I asked to cancel our agreement and was initially told we couldn't. I met with a representative (an online call) and was told she understood the issue and would cancel. Then a week later she did a complete 180°, and she said she didn't understand, and we couldn't cancel. Overall, the Nitro reps I have communicated with have been extremely unresponsive and not helpful. They take days to respond, some responses only come when we contact again. Although no money has exchanged hands, through our 3rd party vendor, Nitro will not release us, saying they won’t give a "refund", which makes no sense. They say we didn't have a trial period, 'nor was the feature specifically mentioned during the process'. Why would you specifically ask about a feature that two other programs have? I would not recommend Nitro, if I could give less than one star, I would. I contact support immediately, two months later, they will not release us.
Yes, Nitro Software offers business and enterprise solutions designed for commercial use. They provide volume licensing, administrative controls, and business-grade features for organizations of various sizes.
Yes, Nitro Software products integrate with various business applications including Microsoft Office, SharePoint, and popular cloud storage services. Integration capabilities may vary by product and subscription level.
Nitro Software, Inc. is a technology company that develops productivity software solutions, primarily focused on PDF and document management tools. The company offers software applications designed to help businesses and individuals create, edit, convert, and collaborate on digital documents. Nitro's products typically aim to streamline document workflows and improve productivity in office environments.
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