Nitro Software, Inc. is a technology company that develops productivity software solutions, primarily focused on PDF and document management tools. The company offers software applications designed to help businesses and individuals create, edit, convert, and collaborate on digital documents. Nitro's products typically aim to streamline document workflows and improve productivity in office environments.
Reviewers frequently report negative experiences with Nitro Software, Inc., citing customer pain points more often than praise. Common complaints include nitro, company, software, subscription.
A smaller set of reviewers mention positives such as software, easy, nitro, work. Overall sentiment is predominantly negative based on 60 reviews and an average rating of 2.5 stars.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 60 | 100% | -1.0 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 1.0 | 1 |
| Dec 24 | 2.8 | 4 |
| Jan 25 | 2.5 | 6 |
| Feb 25 | 3.4 | 9 |
| Mar 25 | 2.0 | 1 |
| Apr 25 | 2.1 | 7 |
| May 25 | 3.4 | 9 |
| Jun 25 | 1.8 | 13 |
| Jul 25 | 2.0 | 8 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Intuitive and flexible Very easy to use, lots of options at your fingertips”
“Ich habe vor einiger Zeit eine Pro-Lizenz für eine ältere Version von Nitro PDF gekauft, mit der ich sehr zufrieden war”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
Nitro Software, Inc.This company | 2.5 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.8 out of 5 (poor) | 2.3 out of 5 (poor) | −22% | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: Nitro Software, Inc. is #5 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 1.8).
60 reviews of Nitro Software, Inc.. Filter by what matters to you.
Over a year ago
NITRO PDF PRO is a pdf software that will leave you helpless when you need it the most. Paid 179 USD for this, 165 days remaining yet I can't get this shi* show working. Open it and it always says log... See more
Over a year ago
GARBAGE! WARNING FOR FREE TRIAL DO NOT TRY! they make it real easy to take your credit card enough but if you want to cancel it’s a nightmare of stale pages, stale links, endless loops and run arounds... See more
Over a year ago
Ich habe vor einiger Zeit eine Pro-Lizenz für eine ältere Version von Nitro PDF gekauft, mit der ich sehr zufrieden war. Leider wird mir seit kurzem in sehr aufdringlicher Weise ein Update aufgezwunge... See more
Quick answers to the questions people ask most.
Nitro Software specializes in PDF productivity solutions, with their flagship product being Nitro Pro for creating, editing, and converting PDF documents. They also offer Nitro Cloud for online document collaboration and electronic signatures.
You can reach Nitro Software support through their website's help center, by submitting a support ticket online, or by calling their customer service line. Support options and contact details are available on their official website at gonitro.com.
Nitro Software operates globally with offices in multiple time zones. Their customer support typically operates during standard business hours in your region, with online resources available 24/7 through their help center.
Yes, Nitro Software typically offers free trials for their products, allowing users to test features before purchasing. Trial periods and terms may vary by product, so check their website for current offers.
Nitro Software generally offers refunds within a specified period after purchase, subject to their terms and conditions. For specific refund policies and procedures, customers should review the terms of service or contact customer support directly.
Nitro Pro is primarily designed for Windows operating systems. For Mac users, Nitro offers cloud-based solutions and online PDF tools that work across different platforms through web browsers.
Nitro Software offers various pricing plans including one-time purchases and subscription options for individuals and businesses. Pricing varies by product and license type, with current rates available on their official website.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 30% of recent reviews are 4–5★ and 55% are 1–2★.
They removed the old perpetual license model and if you have (like me) old licenses, if you want to upgrade them you need to enroll in an expensive subscription. And if you want the latest perpetual license, you need to pay more than €300, because they won't offer discount for previous license owners. This is a break of trust. Don't buy!
NITRO PDF PRO is a pdf software that will leave you helpless when you need it the most. Paid 179 USD for this, 165 days remaining yet I can't get this shi* show working. Open it and it always says login, login and it shows an empty popup that says continue in demo mode or quit. If it somehow works, it takes ages for simple functions such as find and replace. Free online pdf tools work a thousand times better than this one. I will never recommend this pathetic piece of software to anybody looking for PDF softwares. PS: all their reviews on other websites are either paid for or affiliate blogs so do not fall for that.
GARBAGE! WARNING FOR FREE TRIAL DO NOT TRY! they make it real easy to take your credit card enough but if you want to cancel it’s a nightmare of stale pages, stale links, endless loops and run arounds.
Ich habe vor einiger Zeit eine Pro-Lizenz für eine ältere Version von Nitro PDF gekauft, mit der ich sehr zufrieden war. Leider wird mir seit kurzem in sehr aufdringlicher Weise ein Update aufgezwungen. Ohne das Update kann ich gefühlt das Programm praktisch nicht mehr nutzen. Sehr enttäuschend und inakzeptabel für ein einmal gekauftes Produkt. So geht man nicht mit zahlenden Kunden um. Support verweist auf Hilfeforen.
Buen software pero caro. Le falta integración con IA para hacer resúmenes
I purchased Nitro Pro 12 some years ago. It is mine forever, or at least until operating systems change to make an upgrade essential. Now I am informed my "trial" period is over and I must pay for an upgrade to version 14. Version 12 no longer allows me to create new PDFs. This is software I paid for and expect it to continue working. There is no way to contact Nitro Pro to complain about this and using the community support has gotten me nowhere. My serial number for version 12 has disappeared from the "About" button so I cannot raise a complaint directly.
I did not see anything on the ordering page that said it would not work with Windows 7. I subsequently wrote you asking if I could get my money back, and naturally, have heard nothing. This product is of no use to me. Please contact me telling me a refund is possible. Otherwise, I will have nothing but bad to say.
Getting used to took time but much better useabiity now. The Following Issues I face 1. The Menu items, particularly in the print menus and others are very small and ilegible, maybe, due to my display settings, but the problem I am facing only in Nitro 2. The Menus may be provided with Colour themes for better visuals. 3. Where is UNDO button, Ctrl+ Z is also not working
The customer service is absolutely terrible. I paid for the lifetime package to avoid having to go to the subscription based model for obvious reasons - after using it for a few years they deactivated my account and sent me an email stating that they will give me a discount on the subscription based model which I refused. In conversation with them the feedback has been slow and I was constantly passed onto another person to help (which ended in no help at all). They keep closing the ticket as though it is resolved when it clearly has not been.
Until nitro changes software program as to not flatten edited documents by other software programs.. this is absolutely not a good program especially for businesses like our own!!
Ein Stern ist noch zu gut...null Punkte wären angemessen. Ich gehörte auch zu den Betroffenen von der großen Datenpanne von September 2020...Vorname, Nachname, E-Mail-Adresse sowie Passwort alles sensible Daten von mir die jetzt irgendwo in fremden Hände sind..Nitro hatte mich nicht über den Vorfall informiert, ich habe es selber herausgefunden und das Datenschutzteam kontaktiert und nach einem Schadenersatz gefragt aber keine Einsicht und keine Kooperation...Sehr unprofessionelles Verhalten. Finger weg von dieser Firma !!!!
Cash grab to force people into a subscription model. I had a "lifetime" [sic] license from this company and was informed that lifetime just isn't what it used to be. Don't worry, the deactivation is actually for our own good because..."This change was a difficult decision, but became necessary to ensure our latest Nitro PDF and eSign solutions are delivering the best experience and value." Sure. That's the reason. Right.
This is a GREAT product at a reasonable price!
I bought Nitro Pro and regularly upgraded the program over the years. A few days ago the company did something to disable all installed perpetual licences, forcing customers onto their subscription model. I have never heard of a software company doing anything so completely outrageous. If it is not unlawful behaviour, it is certainly grubby and disreputable. I wouldn’t touch this company with a barge pole and nothing would induce me to spend another cent on any of their products. On edit: the patronising excuse trotted out by the company below is vacuous. I have an old washing machine that the manufacturer no longer supports. Does Nitro think the manufacturer is entitled to break into my home and steal it to force me to buy a new one? This is the exact equivalent of what Nitro Software has done: deliberately and without my consent crippling software on my computer because they rather like the idea of forcing customers to move to their subscription model. I have never heard of a software company pulling such a thoroughly shameful scam. It is quite unbelievable.
A Nitro PDF customer for over 15 years. Because I liked it, I bought it for myself and continued to upgrade over the years. The license was a perpetual license. This was stated by their sales rep as well as part of their terms of service. To increase subscription sales, the company decided to revoke ALL lifetime licenses. Not a company you can trust. If you are a small business with 100 employees, this could break you.
DO NOT BUY ANY NITRO PDF products. The company is a bunch of crooks. I am shocked that my software no longer works and it is labeled at a "TRIAL VERSION". This is shocking. I purchased a one time charge license for Nitro Pro in 2015. Later upgraded to Nitro Pro 12 in 2021. I paid $149 for this software perpetual license. I tried for a week to reach a solution but you can't reach a single human being and they are playing ping pong with me between them and their German equally shady company CleverBridge. This should be illegal and they should get a collective lawsuit by all customers like me. This is a disgusting, dishonest, no-support company who stole money from their clients by deactivating paid product licenses. I don't know where to go and what to do. I paid a lot for this software and what happened is not fair. Final verdict: DO NOT BUY ANY NITRO PDF products. They are a bunch of crooks.
The product itself is actually pretty good. Their support however is atrocious! They have this facetious log a ticket link on their web page, not one of the options allow you to log a ticket. So here I am stuck unable to activate the product I've paid for and no way to contact them.
Yes, Nitro Software offers business and enterprise solutions designed for commercial use. They provide volume licensing, administrative controls, and business-grade features for organizations of various sizes.
Yes, Nitro Software products integrate with various business applications including Microsoft Office, SharePoint, and popular cloud storage services. Integration capabilities may vary by product and subscription level.
Nitro Software, Inc. is a technology company that develops productivity software solutions, primarily focused on PDF and document management tools. The company offers software applications designed to help businesses and individuals create, edit, convert, and collaborate on digital documents. Nitro's products typically aim to streamline document workflows and improve productivity in office environments.
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