Nitro Software, Inc.
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Don't fall for their promises of lifetime subscriptions
These people have found a new way of robbing people of their money. I bought a lifetime subscription for Nitro Pro PDF, thinking I could use it forever. But after just one year, the updates stopped working, and the app started acting strange. When I logged into my account, my purchase history was gone, and all I had was the license key they emailed me when I first bought it. I thought reinstalling the app might fix it, but when I downloaded it from their website, it was a newer version (Version 14 instead of Version 13, which I had bought). This newer version required an account login instead of a license key, so I couldn’t use it. When I contacted Nitro Pro support, they told me that my lifetime purchase only applied to Version 13, and if I wanted to use Version 14, I had to pay again. The worst part? They removed the download link for Version 13, so I can’t even reinstall the version I originally paid for. I spent $287 for what I thought was a lifetime product, but after just a year, they want me to pay another $140+ for a one-year subscription. This feels like a scam!