Nitro Software, Inc.
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Do Not Purchase.
Our company decided to go with Nitro, since we had used it in the past. However, upon the initial installation (2 users) and use (only one user), we realized that the program was missing a key feature. I reached out immediately to support and was told that this feature (that both Adobe and Foxit have) wasn't available. I asked to cancel our agreement and was initially told we couldn't. I met with a representative (an online call) and was told she understood the issue and would cancel. Then a week later she did a complete 180°, and she said she didn't understand, and we couldn't cancel. Overall, the Nitro reps I have communicated with have been extremely unresponsive and not helpful. They take days to respond, some responses only come when we contact again. Although no money has exchanged hands, through our 3rd party vendor, Nitro will not release us, saying they won’t give a "refund", which makes no sense. They say we didn't have a trial period, 'nor was the feature specifically mentioned during the process'. Why would you specifically ask about a feature that two other programs have? I would not recommend Nitro, if I could give less than one star, I would. I contact support immediately, two months later, they will not release us.