Nitro Software, Inc. is a technology company that develops productivity software solutions, primarily focused on PDF and document management tools. The company offers software applications designed to help businesses and individuals create, edit, convert, and collaborate on digital documents. Nitro's products typically aim to streamline document workflows and improve productivity in office environments.
Reviewers frequently report negative experiences with Nitro Software, Inc., citing customer pain points more often than praise. Common complaints include nitro, company, software, subscription.
A smaller set of reviewers mention positives such as software, easy, nitro, work. Overall sentiment is predominantly negative based on 60 reviews and an average rating of 2.5 stars.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 60 | 100% | -1.0 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 1.0 | 1 |
| Dec 24 | 2.8 | 4 |
| Jan 25 | 2.5 | 6 |
| Feb 25 | 3.4 | 9 |
| Mar 25 | 2.0 | 1 |
| Apr 25 | 2.1 | 7 |
| May 25 | 3.4 | 9 |
| Jun 25 | 1.8 | 13 |
| Jul 25 | 2.0 | 8 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Intuitive and flexible Very easy to use, lots of options at your fingertips”
“Ich habe vor einiger Zeit eine Pro-Lizenz für eine ältere Version von Nitro PDF gekauft, mit der ich sehr zufrieden war”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
Nitro Software, Inc.This company | 2.5 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.8 out of 5 (poor) | 2.3 out of 5 (poor) | −22% | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: Nitro Software, Inc. is #5 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 1.8).
60 reviews of Nitro Software, Inc.. Filter by what matters to you.
Getting used to took time but much better useabiity now. The Following Issues I face 1. The Menu items, particularly in the print menus and others are very small and ilegible, maybe, due to my display settings, but the problem I am facing only in Nitro 2. The Menus may be provided with Colour themes for better visuals. 3. Where is UNDO button, Ctrl+ Z is also not working
Good app, for me one of the best pdf software. Just 2 more things to improve customer experience. - Rapidity, opening is tooooo long. - Night mode.
Site difficult
Quick answers to the questions people ask most.
Nitro Software specializes in PDF productivity solutions, with their flagship product being Nitro Pro for creating, editing, and converting PDF documents. They also offer Nitro Cloud for online document collaboration and electronic signatures.
You can reach Nitro Software support through their website's help center, by submitting a support ticket online, or by calling their customer service line. Support options and contact details are available on their official website at gonitro.com.
Nitro Software operates globally with offices in multiple time zones. Their customer support typically operates during standard business hours in your region, with online resources available 24/7 through their help center.
Yes, Nitro Software typically offers free trials for their products, allowing users to test features before purchasing. Trial periods and terms may vary by product, so check their website for current offers.
Nitro Software generally offers refunds within a specified period after purchase, subject to their terms and conditions. For specific refund policies and procedures, customers should review the terms of service or contact customer support directly.
Nitro Pro is primarily designed for Windows operating systems. For Mac users, Nitro offers cloud-based solutions and online PDF tools that work across different platforms through web browsers.
Nitro Software offers various pricing plans including one-time purchases and subscription options for individuals and businesses. Pricing varies by product and license type, with current rates available on their official website.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 30% of recent reviews are 4–5★ and 55% are 1–2★.
No dark mode, after reaching out to customer service they said: "With version 13, there were options to customize the color of the menu bar, but these options have been removed for version 14. The product improvement board does have some threads open for dark mode/theme, if you would like to add a vote" Why on earth would you take away QOL features on a paid product? Even Foxit has dark mode and accomplishes most of what Nitro Pro does, while being freeware. Can't imagine the thought process here. Otherwise Nitro PRO is usable, if hard to look at.
Would like to be able to search for a term or phrase in multiple documents at the same time. For example, search for a term or phrase contained in all of the documents contained in a particular folder.
I have had Nitro PDF editor for years with another company and LOVED the program. It has been a few years since I have used it, convinced my new employer to purchase Nitro and honestly have not had as good of an experience this go around. The program has changed and the use seems a little more difficult to navigate and the program keeps freezing and shutting down when viewing a file of any size. Disappointed that I pushed so hard to get this program again.
Yes, Nitro Software offers business and enterprise solutions designed for commercial use. They provide volume licensing, administrative controls, and business-grade features for organizations of various sizes.
Yes, Nitro Software products integrate with various business applications including Microsoft Office, SharePoint, and popular cloud storage services. Integration capabilities may vary by product and subscription level.
Nitro Software, Inc. is a technology company that develops productivity software solutions, primarily focused on PDF and document management tools. The company offers software applications designed to help businesses and individuals create, edit, convert, and collaborate on digital documents. Nitro's products typically aim to streamline document workflows and improve productivity in office environments.
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