Guter Service
Guter Service, es klappt alles sehr gut, ich bleibe gerne Kunde.

freenet TV is a television service provider that offers consumers access to a variety of channels broadcasted in Full HD quality. The platform allows users to enjoy up to 20 private and 20 free-to-air channels without the need for a long-term subscription, making it an attractive option for those seeking flexibility in their viewing choices. Customers can easily activate their service online, purchase starter packages, and manage their subscriptions through a dedicated customer account. Targeting a wide audience, freenet TV caters to individuals looking for affordable television options without the constraints of traditional cable services. The company also provides additional offerings through freenet TV connect, which enhances the viewing experience with more channels, media libraries, and supplementary services. With a focus on customer satisfaction, freenet TV provides a 30-day money-back guarantee, allowing users to test the service risk-free.
Freenet TV receives high praise from many customers for its friendly and efficient service, with numerous reviewers highlighting the excellent support they receive over the phone. People appreciate the prompt assistance and the helpfulness of the staff, often noting that issues are resolved quickly and effectively.
Positive sentiments are reflected in comments about the company's attractive offers and overall satisfaction since becoming a customer. However, some consumers express frustration with the quality of reception and the customer service experience, citing issues with private channels and long wait times when seeking help. Despite these criticisms, the majority of feedback remains favorable, emphasizing the positive interactions with staff and the quality of service. Overall, Freenet TV is viewed positively by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 137 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.1 | 13 |
| Mar 25 | 4.7 | 19 |
| Apr 25 | 4.7 | 15 |
| May 25 | 4.3 | 23 |
| Jun 25 | 4.6 | 24 |
| Jul 25 | 4.7 | 26 |
| Aug 25 | 4.4 | 17 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 137 most recent reviews.
“Guter Service am Telefon”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cable & Satellite TV.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | +12% | 137 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 1,060 | |
| 3.8 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: freenet TV is #2 of 5 on overall rating in this group.
137 reviews of freenet TV. Filter by what matters to you.
Guter Service, es klappt alles sehr gut, ich bleibe gerne Kunde.
Es ist super man kann es überallhin mitnehmen ohne große Kalbfleisch .
Mir konnte unkompliziert und sehr freundlich geholfen werden
sehr gute kompetente Leute,ssie versuchen dir wirklich zu helfen au h netter Umgangston gegenüber des Kunden .Wirklich erfreulich sehr gut
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Immer,schnell zuerreichen. Es wird sich für, Anliegen Zeit genommen. Wenn es auch länger Dauert, immer Freundlich Nur weiter zu empfehlen.
Schnelle Telefonische Hilfe , hat alles wieder funktioniert.
Mein Problem konnte sofort gelöst werden
Kenne mich mit Technik wenig bis gar nicht aus. Ihr freundlicher und kompetenter Mitarbeiter hat mich entspannt durch die einzelnen Programmpunkte geleitet und mir nebenbei erklärt, wie es funktioniert, worauf ich zu achten habe. Besser geht's einfach nicht. Mir hat es richtig Spaß gemacht!! Vielen Dank & ein sonniges Wochenende S. Wolff
Sehr nette und freundliche Mitarbeiterin. Problem konnte schnellstens gelöst werden. Immer wieder gerne. MFG
Service und Beratung ist sehr gut
sehr freundluch und zuversichtlich Danke
Ich hatte heute ein Problem mit der Einstellung des neuen Fernsehers. Die Mitarbeiterin von Freenet hat mir in einer Minute geholfen. Das war sehr erfreulich, weil ich bereits 2 Stunden zuvor versucht habe das Problem zu lösen. Danke an die Freenet Dame!!!
Echter Kundenservice Schnelll jemanden erreicht, der höflich, hilfsbereit und schnell die Privatsender wieder zum Laufen brachte. Das ist noch guter Kundenservice, den es leider viel zu selten gibt.
Alles schnell und gut erledigt! Funktioniert
Schnelle Erreichbarkeit und fachgerechte Beratung
freenet TV is a television service provider that offers consumers access to a variety of channels broadcasted in Full HD quality. The platform allows users to enjoy up to 20 private and 20 free-to-air channels without the need for a long-term subscription, making it an attractive option for those seeking flexibility in their viewing choices. Customers can easily activate their service online, purchase starter packages, and manage their subscriptions through a dedicated customer account. Targeting a wide audience, freenet TV caters to individuals looking for affordable television options without the constraints of traditional cable services. The company also provides additional offerings through freenet TV connect, which enhances the viewing experience with more channels, media libraries, and supplementary services. With a focus on customer satisfaction, freenet TV provides a 30-day money-back guarantee, allowing users to test the service risk-free.
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