Excellent customer service
Excellent customer service! Very helpful help and advice from Curt, quick replies via emails and speedy delivery too.

Discount Football Kits is an online retailer specializing in affordable football apparel and equipment. The company offers a wide range of products, including team kits, training wear, and accessories aimed at both amateur and professional football clubs. With a focus on cost-effective solutions, Discount Football Kits caters to teams looking to purchase bulk orders without compromising on quality. Targeting football clubs, schools, and individual players, Discount Football Kits provides options for custom branding to meet the unique needs of each customer. The platform emphasizes user-friendly navigation, allowing customers to easily browse through various categories and make informed purchasing decisions. As a trusted source for football gear, Discount Football Kits aims to serve the needs of the football community by delivering value-driven products with efficient customer service.
Discount Football Kits receives high praise for its excellent customer service and quick order fulfillment, with many reviewers highlighting the responsiveness of staff like Liam and Kayleigh. Customers appreciate the quality of the products, such as personalized football kits and tracksuits, often noting that orders arrive faster than expected.
However, some consumers express frustration over stock issues and delays, particularly in light of a recent fire that affected operations. Complaints about poor communication and unfulfilled orders also surface, with a few reviewers reporting difficulties in obtaining refunds. Despite these challenges, the majority of feedback emphasizes the positive experiences with service and product quality. Overall, Discount Football Kits is viewed favorably, though there are areas for improvement in order management.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 224 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | 4.3 | 3 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 224 most recent reviews.
“I ordered 10 Nike footballs and a ball carry bag late afternoon yesterday and received the order today”
“Worst customer service going”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.3 out of 5 (good) | 4.6 out of 5 (good) | — | 224 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: Discount Football Kits is #3 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 4.3).
224 reviews of Discount Football Kits. Filter by what matters to you.
Excellent customer service! Very helpful help and advice from Curt, quick replies via emails and speedy delivery too.
Excellent service from start to after sales can't recommend them highly enough really brilliant keep up the good work 👍
Super quick delivery on my first order, second order had some issues with locating my parcel until I spoke to curt, what a lad so helpful in many aspects, great prices for everything will definitely shop here again
Very good company! Would highly recommend. Curt sorted out a little problem we had within two emails. Easy to get in contact. Great company
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Highly recommended. Fantastic customer service. 5 stars.
Easy to order, great communication, helpfull and proffesional. Grassroots football need more companies like them. Wil shop with them again :)))))
I just wanted to say a big thank you to Amy for amazing customer service from placing the order through to delivery, for the personalized football kit I ordered for my son. The order arrived much earlier than expected which I am grateful for.
Just want to say Curt and team at discount football kits handled my problem with top quality service
Products very competitively priced and whilst a slight delay on the order, excellent commuication and customer service from Kaitlyn who provided regular updates until the order was received. Thank you
Excellent service.. speedy delivery! Curt was great with the customer service.. would fully recommend.. I will certainly be using for my next purchase, without fail!
Great initial service - and even better response when their was a fault on one of the footballs we’d ordered. Curt replied to the enquiry inside 10 mins and a replacement was sent same day. Fantastic stuff - thank you.
Great and very fast customer service provided (by Curt) when I needed to contact them for an update or assistance. Happy with the prices and speed of delivery - very efficient. Only reason for a downgrade from 5 stars (wish they could do 4.5) - but it'd be helpful if the online order progress was in real time or more accurate. But wont be letting that stop me for using again.
Unfortunately what I wanted to buy was out of stock, but they were more than helpful with assisting me with an alternative and replacing my order and refunding the difference. I would buy again.
Good communication when items were out of stock and forwarded on within timescales promised. Competitively priced too.
Discount Football Kits is an online retailer specializing in affordable football apparel and equipment. The company offers a wide range of products, including team kits, training wear, and accessories aimed at both amateur and professional football clubs. With a focus on cost-effective solutions, Discount Football Kits caters to teams looking to purchase bulk orders without compromising on quality. Targeting football clubs, schools, and individual players, Discount Football Kits provides options for custom branding to meet the unique needs of each customer. The platform emphasizes user-friendly navigation, allowing customers to easily browse through various categories and make informed purchasing decisions. As a trusted source for football gear, Discount Football Kits aims to serve the needs of the football community by delivering value-driven products with efficient customer service.
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