Requested a refund on July 18th
Requested a refund on July 18th, still no response 11th August.

Discount Football Kits is an online retailer specializing in affordable football apparel and equipment. The company offers a wide range of products, including team kits, training wear, and accessories aimed at both amateur and professional football clubs. With a focus on cost-effective solutions, Discount Football Kits caters to teams looking to purchase bulk orders without compromising on quality. Targeting football clubs, schools, and individual players, Discount Football Kits provides options for custom branding to meet the unique needs of each customer. The platform emphasizes user-friendly navigation, allowing customers to easily browse through various categories and make informed purchasing decisions. As a trusted source for football gear, Discount Football Kits aims to serve the needs of the football community by delivering value-driven products with efficient customer service.
Discount Football Kits receives high praise for its excellent customer service and quick order fulfillment, with many reviewers highlighting the responsiveness of staff like Liam and Kayleigh. Customers appreciate the quality of the products, such as personalized football kits and tracksuits, often noting that orders arrive faster than expected.
However, some consumers express frustration over stock issues and delays, particularly in light of a recent fire that affected operations. Complaints about poor communication and unfulfilled orders also surface, with a few reviewers reporting difficulties in obtaining refunds. Despite these challenges, the majority of feedback emphasizes the positive experiences with service and product quality. Overall, Discount Football Kits is viewed favorably, though there are areas for improvement in order management.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 224 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | 4.3 | 3 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 224 most recent reviews.
“I ordered 10 Nike footballs and a ball carry bag late afternoon yesterday and received the order today”
“Worst customer service going”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.3 out of 5 (good) | 4.6 out of 5 (good) | — | 224 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: Discount Football Kits is #3 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 4.3).
224 reviews of Discount Football Kits. Filter by what matters to you.
Requested a refund on July 18th, still no response 11th August.
Worst customer service going. Ordered a lot of products on the 10th July, was advised delivery by 31st July, no delivery. I'm aware of a fire they had but bear in mind the order was made 7 days before the fire. I have chased and got a reply which basically just was a speil about how important grass roots football is. I run 2 children's football clubs 1x U10 and 1xU13 and now need to postpone training due to start on 7th Aug due to no balls or bibs. We are working in a tight budget so cannot afford to go somewhere else to purchase them. I again emailed with no response. Awful experience
Placed my order nearly two weeks ago and was advised my order would be delivered between 7th - 9th April - great service it would seem….sadly not! Was informed on 02/04/24 that ONE item was on back order so nothing will be getting delivered until the end of April now at the earliest. I have made countless attempts to make contact with this company via the communication avenues provided - email/facebook messenger etc in order to just change the size to a larger size and one that’s actually in stock and not a single response! Find it appalling that a large company of this size ‘conducted an internal review’ and decided NOT to have a phone contact as they respond more productively via email BUT THEN DON’T RESPOND VIA EMAIL EITHER! Hopefully an honest review will spark someone into actually responding to me! If you take someone’s money, at least have the decency to acknowledge said customer!
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My son lost his football training kit. I made a temporary arrangement but needed to replace the items as soon as possible. I placed the order and paid in full. This included an exorbitant postal charge (given the size and weight of the package) which I assumed would facilitate a quick delivery. All items were marked on the website as 'in stock'. A week passed, then two, then three. I occasionally checked the order status on the website which simply stated that the order had not been dispatched. After almost a month, I e-mailed them asking for an update. They replied that there were difficulties with their suppliers (in this case Addidas). I pointed out that it was clearly stated on their website that the items were 'in stock'. Ah, they responded, this only means that they are 'in stock' at the suppliers. I appreciate that there can be problems with supply chains (they cited Covid) but none of this made sense. Given that I had already purchased replacements, I gave them the 30 day legal limit to supply the items or issue a refund. Unsurprisingly, a few days later the items arrived. Would I use this company again? Would I recommend others to use this company? Based on my personal experience, absolutely not.
If I could zero stars I would! Do not use this company. Ordered 36 balls. 24 were faulty. Requested to return 36 due to not trusting that the others would not go faulty, refused on the 12 but they agreed to look at them and so were returned with the 24. Requested a refund. Ordered 24 replacement balls after returning the 24 faulty, due to the season already starting and needing balls for my grassroots team. This was accepted but needed to be assessed. Waited in all day for collection, not collected. Collected on 2nd attempt after waiting in all day, another day. No further communication other than a text out of the blue, stating a delivery was to be made to me from DPD by Discountfootball. Contacted Discountfootball to find out what was going on to find out 24 replacement balls were coming back to me without discussion, to replace the faulty balls. No news on the other 12. Contacted to cancel this delivery but no response until the very last minute cancelling the delivery. Agreed to refund the faulty 24 but refused the other 12. They are in consignment and I’m still waiting on their return. Likely to go faulty in the coming weeks. Refusing to forward “inspection reports” carried out! Blatantly haven’t done anything to them and doing as little as they can to satisfy customers, even though as a club we ordered thousands of pounds of balls from them. Awful customer service. Very polite in dealing with you always trying to pull a fast one in not doing what you are requesting them to do. It turns out that they only refunded 11 balls and couldn’t get their heads around the fact 36 balls were sent back. This time they responded with quite rude, factually incorrect responses and I’m still chasing up the refund 30 days after it was agreed. Do not order from this company. I’d pay twice as much per ball, rather than trying to save a pound or so using these cowboys!
Absolutely awful experience. Do not order from these. They used to be fine. Part of my order was missing, my sponsors badge is missing, they wrote the wrong address on the invoice. I’m now pursuing a complete refund of a large order. AVOID AT ALL COSTS !!!!
I ordered two items from the store as its associated with our football club. The first item was mistakenly ordered and when i went to use their 'free' returns was told that postage was not part of the 'free' bit. They also charge a 'restocking fee', which for distance buying is unlawful. The second item was faulty and while they did promise to send a replacment, it was like they were doing me a favour. Customer service was argumentntive and generally slow. I wont be buying here again!
Ordered a football kit what 6-7 weeks ago for a Christmas party all paid for and nothing to show all we get is sent out with royal mail we can do any think. My customer is going crazy and now will have to let the littles down. But we are ok jack as we have your money
We are a grassroots junior team who used DFK for soome team wear. They have demanded another £50 fee to setup the logo for embroidery despite us already having paid a £50 fee for setting the logo up for printing. Not impressed - wont be using again.
Poor customer service on last order - Have used previously without issue but on latest order paid for bulk purchase of balls from here (ordered the exact number so all my players had a ball each) , 3 of these balls deflate really quickly and have to be pumped up before each session. Complained to the company and received zero customer service - I had to send the balls back at my own cost, they would then send them for ‘testing’ and then if they found them faulty I could get a refund or replacement. It’s a flat football! If you sell a dud, own it and sort it out quickly and efficiently not at the expensive and inconvenience of your customer. Spent hundreds with them previously, will not use again and would recommend you didn’t either, if any goods you order are faulty you will receive a “we’re crap, but it’s your problem” approach to customer service.
Discrace of a company and think someone should look into it.took my money 10 days ago only to get an email yesterday to say my items won’t be getting delivered.no apology and just didn’t care that I asked for a refund.cancelled the order and certainly won’t be back.to be honest I think they’re scamming people and I’ve reported it
Absolutely terrible service and beyond a joke when they get it wrong. Having bought a kit, 2 weeks later was told they had none left. Sold me another kit, only to send two different colours. To return the kit, the moon had to be in a total eclipse with Mars and the sun and if you had opened the bags they were not refunded. What a very poor company
As suggested below, treat customers well and they will come back. I placed an order 16 days ago, they took the money instantly & told me today the items are not in stock, with no apology ! In the meantime, I declined an offer to buy something similar elsewhere at a lower price. They tried to sell me something else at 3 times the price. Let's see, if they refund me. I know another company who pull this kind of stunt to fund their cashflow.
I have used this website for a few years now - buying club kits, equipment and trophies - so I spend thousands each year. I recently put in an order for branded hoodies for the kids and I needed them for the end of May. I added some XS items not realising they were out of stock. Normally, a quick email, and its easily resolved (i.e. remove the items that are slowing down the order) However, this time I have not had a response to any emails for over a week now. You can't call DFK as they closed their phone lines. So I guess I won't have the branded hoodies for when I needed them. And I won't be using this website again - it's simple respond to your customers or they will just shop elsewhere
AVOID THIS COMPANY!!! Worst service I’ve ever had, ordered a tracksuit that was meant to be delivered within 15 days. It’s now been over a month and I still haven’t received the tracksuit, after numerous attempts to try contact the company through emails and Instagram direct message they’ve chosen to ignore every one of them. Terrible customer service! I wouldn’t recommend this company to anyone.
****INFO SENT AS REQUESTED**** Would never buy again, had no choice but to buy from here for my sons college £41 for two tops plus £7.99 delivery for two flimsy tops that were light as a feather, but the worse thing is the college logo is ironed on not even stitched for that price and already not even been worn the corners have lifted so I’m guessing once my son wears them and they need washing the logo will frey and lift, awful quality would never buy again and definitely wouldn’t recommend them !!!!
I would not use this service again My son was sent a link through his college for the uniform for the sports course . We ordered a rain jacket , his chest measurement was 33” so we ordered XL Youth 33/36” It took ages to arrive and when it did it was very tight over a thin T-shirt. There is no way it could be worn over a hoodie . Several emails all saying no to a refund as it has the logo on it but there was no option to not have it put on Appalling customer service
Sent the wrong sized ball. Said they had a “glitch” in their systems. Wouldn’t send the correct ball until the old one is received back with them. A real pain to go to the post office, buy packaging, post it off, somehow claim reimbursement of up to £7:50 for postage alone and then they will send the correct ball. They won’t even issue a return label. A real hassle for something that’s their fault. Very poor customer service
Discount Football Kits is an online retailer specializing in affordable football apparel and equipment. The company offers a wide range of products, including team kits, training wear, and accessories aimed at both amateur and professional football clubs. With a focus on cost-effective solutions, Discount Football Kits caters to teams looking to purchase bulk orders without compromising on quality. Targeting football clubs, schools, and individual players, Discount Football Kits provides options for custom branding to meet the unique needs of each customer. The platform emphasizes user-friendly navigation, allowing customers to easily browse through various categories and make informed purchasing decisions. As a trusted source for football gear, Discount Football Kits aims to serve the needs of the football community by delivering value-driven products with efficient customer service.
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