delivery.com

Don't waste your time with this service and just use grubhub. I literally read the bad reviews and thought well it wont happen to me. WRONG. Immediately after saying the order has been processed I get an email saying its not going through because of "address discrepancy" because my billing address didn't match my delivery address which is complete bull**** since with most cardholders the billing address for the cards account will be different. When I spoke to customer service I got an automatic reply about how the system was being reworked over the holiday and he also had the nerve to sound annoyed and proceed to tell me grubhub is a different service as if I did not already know that. Rude and straight trash.

Hello, I am using delivery.com service for the first time. I place an order and everything was ok. I also got a email that everything was ok and a thank for your order with a order number. I leave the house to go pick up my order when I get their the people don't know what I am talking about. I later go check my phone and see the order has been cancel. This would of been great to know before I left the house. I got this email from them "We regret to inform you that we were unable to process your order. For your protection, we have flagged this account for suspicious activity. If you believe that this was done in error, please contact delivery.com during business hours (9 a.m. - 5 p.m.) to resolve the issue. We apologize for any inconvenience that this may have caused you.". What suspicious activity placing a order and picking it up. I contact support by phone and they said they will get back to me if but never did. My friend got the same message and they ignoring him in chat support.

I go to place an order & place it just fine. I get a success email stating the following Success! Thanks for your order from restaurant name here! They're working on it now for you to enjoy. Then 15 minutes later get another email saying URGENT We regret to inform you that we were unable to process your order. For your protection, we have flagged this account for suspicious activity. If you believe that this was done in error, please contact delivery.com during business hours (9 a.m. - 5 p.m.) to resolve the issue. This is at 5:45PM. I call the number, and they said they have a 3rd party service that flags & cancels orders. I JUST SIGNED UP FOR THE ACCOUNT AND THIS IS THE ONLY ORDER PLACED. He tells me We can submit this up for review to get it unflagged, which can take up to 24 hours. That's ridiculous, so I'm left having to figure out what to do about dinner after wasting time with this. I don't have 24 hours to wait for a service when it comes to a meal I'm relying on a delivery service for. It's simply not up to par for what should be expected from a delivery service. I had him close the account immediately. great, flag me as a sketchy account if I was placing MULTIPLE orders within a time period, or failing at a cc charge multiple times, but for the first account where everything went through successfully the first try, why? Needs some work.

great stuff, oh yes oh yes

After waiting an hour for delivery, I finally called restaurant. They never received order! I got a Success email telling me it had gone through. Called company who told me that have a company that reviewed it. No one ever bothered to tell me.

I recently placed an order for laundry pick up and delivery and since I usually do not have cash, I decided to tip online. I could tell that the delivery person was disappointed when he dropped off my laundry and I did not hand him a tip (because I used the ONLINE tipping function through delivery.com). I told the delivery person that the tip was paid online and he said that his boss never told him. I decided to contact delivery.com about this issue and in speaking with a customer service representative, found out that delivery.com relies on the good faith of the merchant to allocate tips to their delivery men/women. I am appalled and disgusted by delivery.com's lack of accountability and lack of oversight. Their website "delivery.com" literally relies on the delivery people to make their business viable. Yet they are not ensuring that the delivery people are receiving the tips they have earned for their labor. Absolutely shameful.

I used to use delivery.com all the time. Multiple times a week. I didn't used to have an issue with it but in recent months it has just gotten worse and worse. I never receive email alerts that my order has been received anymore. On June 28th my husband and I placed an order. I received the confirmation email. Then a few minutes later, got an email with the following message: "We regret to inform you that your order was unable to be processed. At this time, your account has been flagged due to suspicious activity. We are requesting that you contact delivery.com during business hours 9am-5pm to resolve this issue. Accounts are flagged for your protection and to prevent credit card fraud. We are sorry for any inconvenience." I signed back in and my account had been locked. I couldn't even use another card. Okay, so no problem, we could figure this out. We ordered using my husband's account. It hadn't been that long - we had only lost about 25 minutes. Annoying, but not the end of the world. During the week, I called them during business hours and the person I spoke with couldn't tell me why this issue happened - just that the third party they use for fraud alerts had flagged it. They couldn't reinstate my account until they had fully looked into the issue but I was assured it would be resolved within two days. I was told I would get a call and / or email from a manager when it had been sorted out. I was also promised a $10 credit for my next order. A week later - still no call or email. My account was still locked. I called back again. I informed them of the issue. After a long conversation and my insistence that a supervisor get involved to resolve it now, they were able to unlock the account and said they saw a pending $10 credit so only gave me $5 for the delay. The $10 credit never showed up. Then the same thing happened to my husband. He received no alert that his order had been cancelled until he called the restaurant to check on the order an hour later. He used my account and placed the order again. Two and a half hours later he got his food. Then it happened to me again but this time no email alerting me to it being cancelled. After an hour, I called the restaurant to check in and they said they never got it. I ordered with them over the phone knowing based on past experience that it would take too long for delivery.com to fix the issue. Plus, my husband's account was still not unlocked from the last issue with "a fraud alert." I clicked on the "Chat Now" option to report the issue. The representative was very slow to respond - never apologized - took over 30 minutes to get her to say they were looking into it and that I would receive an email when the management fixed the issue and would try to push the original $10 credit through onto my account. Guess what? It's been almost two weeks and still no email or call. Nothing has been resolved. WORST. FOLLOW. THROUGH. EVER. I mean, even if the problem is with this third party fraud system they are using - why is their customer service and follow up so terrible? Obviously, they are not organized and don't care enough to try to keep the customers they have had for years. We are done with delivery.com.

After over an hour of waiting for my delivery, I decided to go online and find out where my order was. I chatted with "Rick" who kept referring to me as "sir" (I'm a woman) and after 10 minutes of chatting, finally told me that my order was never fulfilled and canceled by the restaurant due to a technical issue. I never got a call or notification informing me that my order was canceled. When I was chatting with Rick, I quickly logged in to see if I was charged for the order, and I saw that there was already a refund for the order, which means it had been canceled before and no one let me know. I can't believe I waited over an hour for NOTHING. I wonder what would've happened if I wouldn't have gone online to get support. I've tried Postmates, GrubHub, ChowNow, LA Bite, etc., and this is THE WORST delivery service. I will NEVER use them again. Delivery.com - GET IT TOGETHER. You're called delivery.com - it's pretty IRONIC that you can't get deliveries down. It's NOT ROCKET SCIENCE.

I placed an order online with Delivery.com, and waited an hour. I hadn't received my order, so I called their customer service to check the status. They let me know that my order wouldn't be delivered for another 2 hours. So I cancelled my order, because that is ridiculous - I could have driven to the restaurant myself and picked up my order way faster AND saved $3!

I was leery about sending my laundry to a business through the internet, what if they aren't legit? what if the place is a hot mess and my laundry doesn't come back? I took a chance because I am getting used to the idea that things can successfully be done through an APP and it can be super cool and convenient. However "Delivery.com" and the merchants at "Wash and Fold Super Laundry" out in queens did more than provide unsatisfactory service...they literally just failed at customer service 101 and basic common sense/ human courtesy! I sent 5 bags of laundry to them on the 7/11 at around 6pm. I received a call on Sunday 7/12 in the morning from the merchant apologizing that someone didn't come to pick up my order. WAIT...what?! They tell me that they had to fire the guy who was doing pick-ups because "they don't know what he was doing but he didn't pick up some of their orders"...So now my greatest fear...some random person has my laundry and nobody knows whats going on. I tell the merchant that someone DID pick up my stuff at 6pm and we confirm the phone number that the mystery person called me from to find out it was his "other driver". They explain that there was some mix-up but they are glad that he picked up my stuff, I confirm if I should still get my delivery between 10 and 1 and they confirmed. It was 1:30 when I receive no calls about what was going on and I began to worry but I also didn't plan on waiting literally all day, so I call the merchant...No answer not even an official voicemail just a generic message for what I am now wondering is a personal phone. I call again, and same thing, so I call Delivery.com and speak with someone in customer service. "Hi I am still waiting on my laundry it would be nice to get an update if the driver or business is delayed, I understand that they had an issue yesterday with the driver but are they going to deliver my order? I tried to call but have gotten no answer". The customer service person tries to reach them and informs me that he is having a hard time too and will call me back. I receive a call back stating that the driver is in some traffic and is on his way but should be there soon its around 3 pm then. Around 4:30 the driver shows up, apologizes for being late and explains that HE WAS IN an ACCIDENT and got held up. SMH. I am given 4 bags and receipts on each bag with a listing of 5 items as "Wash and Fold" with a number indicating the weight next to it. Before I sent my order I weighed my laundry on a personal scale and estimated about 100lbs for the 5 bags $58.50 (including a first time ordering discount). One of the bags (which had a broken string) only had a comforter and 4 pillows (since it didn't need to be bound as tight). Looking at the bill it seems that they have charged me for 5 bags, 1 comforter and 7 pillows... I look at my APP and am expecting to see my order adjusted assuming they have just sent me a receipt that they use "in-house" and that these would be rectified. The next day I receive an email indicating that they have updated my order and billed me $110.00. All 5 bags PLUS 7 pillows, and a comforter?! I call customer service about the order because I only sent 4 pillows and 1 comforter and in the notes of my order I messaged that if there were any delivery or pick up problems or concerns regarding the order, to please contact me (because this is my first time doing this and I was worried that my laundry would not make it back). I explained that I received no communication except for when they picked up my order (the other driver), and when they thought they didn't pick up my order (because they apparently fired the other, other driver) and that If my estimation of weight was wrong and they were going to charge differently I should have been made aware of an additional 30$ for the itemized cleaning of pillows and blankets...that is just common courtesy. I also inform the customer service person that I only sent 4 pillows but was charged for 7 and that I am ultimately being charged 2x for the weight and itemization of the pillows and comforter (as they were in 1 of the 5 bags that were sent). The customer service rep takes this info, I clarify that I am concerned about a) lack of communication from merchant b)excess charge for pillows that don't exist c) charging 5 weights for the 5 bags sent, but sending back 4 bags (ok they consolidated...great!) and charging for the items in one of the weighed bags as items (pillows and blanket). The customer service rep confirms and states that he would need to reach the merchant to confirm and get back to me. It is now 1 week later and I have called 3 times to be told the same thing..."I see that they adjusted the number of pillows to 4 and not 7, and the merchant is willing to offer 20% if you use them again"...are you KIDDING? I have called 3 times about the issues of being incorrectly and overcharged and each time they say this, I then remind them of my initial complaint and they state that they have to call the merchant but haven't been able to get through(no kidding, neither could I), then they state that they are going to forward this to someone in their laundry department because there is nothing THEY can do until they speak to the merchant. Today on my 3rd call, they person I spoke with tried to tell me that "the cost was less expensive then other merchants, so the price shouldn't be a problem"...I'm sorry is this your money? Also, I am calling you to handle a discrepancy that has taken over 1 week to resolve, not asking you to review other laundry location charges to me! Then he wanted to transfer my call to the merchant?! What am I calling you for? Are you not customer service for the online service that is providing my connection to the merchant? Did you not take my billing info to process the charges? If I wanted to call the merchant, I would not have used this application/service...furthermore THEY DON"T ANSWER THEIR PHONES! which is also why I am here talking to you because they are lacking the ability to provide seamless service. I ask him to conference the call if he wants us to have a chat, since this IS involving all 3 parties. The customer service rep then places me on hold and calls the merchant only to return to the phone and say that the merchant "doesn't remember because there were a lot of orders, and that they recall there being an issue with pillows but that they have to look into it and get back to me" Here we go again with the pillows! I politely remind the representative that I initially called them and also messaged them on the app, and tweeted about the issues when this all happened and have been calling over the past week, and that it is solely the merchants fault for not moving to resolve this issue when it occurred by not being responsive. The rep seemingly siding with them says something to the effect that they "have to research it to see if what I am saying is true"...Lets try this one more time. I SENT 5 BAGS of LAUNDRY: 4 bags contained wash and fold items 1 bag contained 1 comforter and 4 pillows (that I understand now have to be charged as items, and were initially counted incorrectly) 4+1 is 5... If my bill (adjusted for amount of pillows) shows: 5 bags of "Wash and Fold" weighed laundry 1 comforter for $X 4 pillows for $X Then it is pretty CLEAR that I have been charged for my pillows and comforter as BOTH weight and as items. The Customer Service person asked me 2 times if I explained this in my earlier calls..."YES!, and I called today to talk about the same thing because whenever I call about this, I am told that someone will get back to me when they hear from the merchant, only after they go through the discount that the merchant will offer if I order again, and the fact that the merchant took 3 pillows off which they should have done since I actually only had 4 pillows, and that THIS doesn't rectify anything". This REALLY isn't difficult. It shouldn't require the customer to have to call 3 times to articulate the same thing for someone to still not get it, or pursue a resolution. Additionally it is inappropriate to talk about comparative costs when your focus should be on SERVICE. I will NOT use this service, I will NOT suggest this service to anyone, and if there is any place to share this review I will continue to inform consumers of the dearth of service provided.

While the choices may seem limited compared against the likes of grubhub, the ease of use more than makes up for it. Great design with simple menus.

Ordered hot dogs from about a mile away. Delivery said would be here by 8:50. Jerry's hotdogs confirmed this with me over the phone, and said it was ready at their end. Whoever is delivering for them.. opened the food and the fries were dumped out and cold. All the hot dogs were ruined. The buns were so wet they were gross and add to it ... it was all cold. I called delivery.com and they argued instead of admitting fault. They actually said it should have been another hour before the food got here but as I said Jerry's hotdogs confirmed how late the guy was in picking up. When the moron showed up with the food he hands over the bag and walks off. NEVER asked if it was ours.. never offered to stay long enough for us to make sure it was ok though now we know he had been in the food. I was so worried about what he had done to it and YES I have pictures, but I threw it out. Didn't even offer it to our pups. I suspect they will not be delivering for the hotdog place anymore. It was truly a horrible experience and a wasted $25. But I have contacted my bank and reading the reviews below it looks like I am not the first to get taken by them.

I sent out laundry with delivery.com. I was over charged 3 times. The communication was terrible, and ever time I talked to a representative they seemed clueless or uninformed.

Their service was good, but not anymore. With the passage of time they have become either complacent or something is wrong with the management. It takes more effort now to get things right here: sometimes the restaurant does not get the order, sometimes they say they have cancelled the order but they don't refund, sometimes they call after an hour saying the merchant did not receive the order. The house is in disarray. This use to be my favorite location to order food, now I am not sure if it will work or not smoothly - the trust in their service is gone! Competition is catching up and they don't seem to be aware of that.

I use delivery.com for food, laundry, and wine and beer deliveries. It saves me from having to lug bags on the subway, and I appreciate the fact that I don't need a bunch of separate apps on my phone for ordering different types of deliveries. It's a game changer for living in the city.

Delivery.com is a great service. I love the reward points system.

I placed my order at 6:30pm. After waiting 2 hours for my delivery I called the restaurant to see what was going on. They said they never got my order. I had to place ANOTHER order through the restaurant. I paid $70 for 3 rolls and ate at 9:30pm. When I tried to call delivery.com I was hung up on twice and then got some bogus message three times that told me my party was unavailable and I was unable to leave a voicemail. I also emailed them in hopes of getting my $35 back. I have yet to hear from them. Never again.

If you have a problem with your order, they won't pick up. Don't trust this service. Awful service

If you need to make any changes to your order or have any issues the customer service team is super helpful and friendly.

Delivery.com has made online meal ordering quick and simple! The site is easy to navigate and I strongly recommend delivery.com to anyone interested in online ordering.