delivery.com
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First time horrible experience
I go to place an order & place it just fine. I get a success email stating the following Success! Thanks for your order from restaurant name here! They're working on it now for you to enjoy. Then 15 minutes later get another email saying URGENT We regret to inform you that we were unable to process your order. For your protection, we have flagged this account for suspicious activity. If you believe that this was done in error, please contact delivery.com during business hours (9 a.m. - 5 p.m.) to resolve the issue. This is at 5:45PM. I call the number, and they said they have a 3rd party service that flags & cancels orders. I JUST SIGNED UP FOR THE ACCOUNT AND THIS IS THE ONLY ORDER PLACED. He tells me We can submit this up for review to get it unflagged, which can take up to 24 hours. That's ridiculous, so I'm left having to figure out what to do about dinner after wasting time with this. I don't have 24 hours to wait for a service when it comes to a meal I'm relying on a delivery service for. It's simply not up to par for what should be expected from a delivery service. I had him close the account immediately. great, flag me as a sketchy account if I was placing MULTIPLE orders within a time period, or failing at a cc charge multiple times, but for the first account where everything went through successfully the first try, why? Needs some work.