delivery.com
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Do NOT TRUST Online Tipping
I recently placed an order for laundry pick up and delivery and since I usually do not have cash, I decided to tip online. I could tell that the delivery person was disappointed when he dropped off my laundry and I did not hand him a tip (because I used the ONLINE tipping function through delivery.com). I told the delivery person that the tip was paid online and he said that his boss never told him. I decided to contact delivery.com about this issue and in speaking with a customer service representative, found out that delivery.com relies on the good faith of the merchant to allocate tips to their delivery men/women. I am appalled and disgusted by delivery.com's lack of accountability and lack of oversight. Their website "delivery.com" literally relies on the delivery people to make their business viable. Yet they are not ensuring that the delivery people are receiving the tips they have earned for their labor. Absolutely shameful.