Dan Murphy's is a prominent Australian retail chain specializing in the sale of alcoholic beverages, including wine, beer, and spirits. The company operates both physical stores and an online platform, allowing customers to browse and purchase a wide range of alcoholic products conveniently. Dan Murphy's is known for its extensive selection, competitive pricing, and commitment to providing customers with a satisfying shopping experience. Targeting a diverse customer base that includes casual consumers, event planners, and connoisseurs, Dan Murphy's aims to cater to various preferences and occasions. The company emphasizes quality and value, offering products from well-known brands as well as local and international selections. Through its user-friendly website, customers can easily access product information, reviews, and promotional offers, enhancing their overall purchasing experience.
Dan Murphy's faces significant criticism from consumers, primarily due to issues with delivery and customer service. Many reviewers express frustration over late or failed deliveries, with some stating they waited at home during designated windows only to receive notifications of attempted deliveries when they were present.
The app is frequently described as "hopeless," complicating the ordering process further. Despite these challenges, a small number of customers highlight positive experiences, praising the helpfulness and friendliness of staff, particularly in-store. Some appreciate the good service and prices when visiting locations directly. However, the overwhelming sentiment reflects dissatisfaction with the overall service and delivery reliability. Overall, Dan Murphy's struggles to meet customer expectations, leading to a predominantly negative impression.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.5 | 244 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.3 | 7 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.8 | 5 |
| Dec 24 | 1.4 | 8 |
| Jan 25 | 1.0 | 4 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 2.6 | 5 |
| Apr 25 | 3.0 | 2 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.8 | 5 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 244 most recent reviews.
“Staff always looking to assist you, especially trying new products”
“The delivery window was just "Friday" or "Tuesday", and for twice, I waited from 8 in the morning, then I get message...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.5 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.4 out of 5 (poor) | 1.3 out of 5 (poor) | +60% | 244 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Dan Murphy's is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.6).
244 reviews of Dan Murphy's. Filter by what matters to you.
13 December21 ordered 19 January22 still not dispatched PATHETIC PATHETIC PATHETIC And I was really hoping you'd get to Darwin..... lightweights. My folks will be dead of COVID b4 you deliver their xmas present.
I ordered a $15 delivery for an expensive amount of wine 2 days ago. It did not arrive and the online tracking showed that it was packed. We stayed at home for the 2 hour period. There was no email or SMS to advise that it was not arriving I tried to ring today but it is not possible to speak with a person. My partner tried earlier and used the bot and was told it was due to COVID that it couldn't be delivered. We are in WA! When I communicated with the bot I was told that the Sherpa should have sent me an SMS. That did not happen. This is the worst service I have ever experienced
Ordered a $85 Xmas gift for family in Victoria on 21/12. Email confirmation said it would take 2-4days. Fast fwd 7/1 and second delivery attempt courier DOES NOT CALL MOBILE nor ring the doorbell DESPITE family being home! What is going on with this incompetence? Just call the mobile number if you can't find the property!
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Dan Murphys customer service appears to have fallen off a cliff. Until mid 2020 I had no dramas at all. Since then it's been non-stop problems. This is particularly the case with deliveries. Based on the awful reviews left by others here, my recent delivery experiences now appear to be typical for Dan Murphys customers. I always choose the $15 2-hour delivery promise and on each occasion, they've failed to deliver within the time frame. On one occasion, the delivery was delayed until next day with no refund or apology. On another, the delivery guy said no one was at home when we were (we suspect he was under pressure on his run and made no effort to check). I finally managed to contact someone and I informed them we were going out, so I asked for the delivery guy to come back and leave the alcohol on our front porch. This was refused because someone over 18 had to receive the items on the basis the alcohol were 'security items', which is ridiculous given that (i) wine and beer are not security items and (ii) leaving alcohol on the front porch of a house under the clear, written direction of the adult owner is 100% legal. On another occasion, after their contractor Jimmy Brings failed to deliver and then promising to ensure delivery the next day and even booking in a time with me, I received a text saying they could no longer deliver and I had to go and pick the delivery up! My local store is 2kms away and they couldn't even bother delivering after their failure. Again, zero apologies ever given. These incidents gave all happened post Nov 2020. I keep getting texts from DM whining about how tough their delivery schedule is, which just proves to me that DM knows full well that their delivery guarantees aren't genuine. Therefore it seems DM remains more than happy to take $15 from customers even though they know there is a risk they can't deliver on their 2 hour delivery promise. That's a pretty blatant breach of trust, if not the law. Worse, Dan Murphys make it very hard to complain. They have a ridiculous 'bot' which places you in a long queue. You can't contact a store by phone or email. It seems set up to frustrate customers so much that they give up. The clear message from DM is 'we don't give a damn'. I've spent $thousands on DM over just the last 3 years and am a DM 'member'. It's beyond my comprehension why DM would want to lose customers like me in this way. Like I said at the start, something seems to have gone wrong from mid 2020. I note the positive reviews here seem to be before then. Appalling. Maybe DM doesn't care because they're so big. Fine but they've lost us and we are switching to another booze retailer for the foreseeable future.
Dan Murphy's website gave me no option but to have my order delivered. An email sent the same day said that the order had been dispatched. Four days later there was no news on the delivery. Went through the same experience as everyone else; bot, waited in queue of 90 people to have 'chat' live, promised that delivery was slated for next day. No delivery! And therefore no Christmas presents to give relatives. 7 days afterwards I've received an email advising me that delivery will be tomorrow. I live less than 1 km away from a DM store so in future if I can't get it in-store then I won't be buying it from Dan Murphy's. Don't offer a delivery service if you can't deliver.
The website often freezes up. I invest good time and create a list of beer and wine, only to find the app freezes. So, I go online, and their website is stuck at the log-in. This happened so often over the past two years, that I believe Dan Murphy's does not care to fix the problem. If this were a bank, it would go out of business.
No delivery - too bad, too sad. Ordered and paid for delivery within 2 hours. No show. Bot useless and live chat had 48 people ahead of me. Call the store, voicemail directs me to the bit or live chat. Received a text to say the network was busy and they may not be able to deliver but I could collect
I had similar issues identified by other reviewers. 2 hour delivery requested. It has taken over 72 hours to be delivered. This was after over 3 or 4 online chats & call to courier. Many hours of waiting/frustration. Again on chat as surprise surprise some of the bottles I ordered have been swapped out for the same variety of grape wine but not the brand I ordered. The bottles they have included are cheaper than the ones I ordered. In good news I am now only 34 in the queue. Bad service, bad experience. They don’t deserve my money & won’t be getting it after this.
4 (FOUR) times I tried to order online, I click the product, $500 worth of champagne, I click DELIVERY, I click gift, and I type recipient and sender details as well as MESSAGE on the card, ALL in vain, as each time I get to DELIVERY METHOD and PAYMENT, but they remain unusable, can't click, can't fill in details, nothing. The assistant online, some bot I am sure, couldn't tell arthur from martha and keep saying do this do that, to no avail, asking me other irrelevant questions, what is MY address? Irrelevant in this scenario. NEVER AGAIN. THEN IT too just 2 mins to process the same order with First Choice Liquor, easy and simple and even cost $1 less overall. Dan Murphy, what a great irish Joke.
Ordered 7 gifts for Xmas for our customers. Only 2 have arrived, nobody notified me re: failure of 5 deliveries, no phone number, only live chat, nobody offered a refund. Complete mess of a company, I am still awaiting response to my support ticket, live chat team is totally useless, just complete scam.
Friday Dec 3 2021, l have successfully used the online ordering and pickup service from the Mosman store a number of tines before. I was hosting a small gathering and looked at my bar and decided to top up with a small but expensive order from the Mosman store. As I needed to prepare some nibbles and snacks l used the delivery within 2 hours facility, paying the extra $15. I received the order accepted and packed within 5 mins. 2 hours later and with no order delivered or any other communication from the store, l attempted to contact the store myself, only finding out that l could not, except using the bot chat facility. After finally getting on and typical response time of 2 mins between messages l was told the store is now closed and we are not delivering your order today, as they did not have a driver and lcould pick it up Saturday. I asked if the other store nearby and still open could make the delivery and told no, and that l can pick it up tomorrow. After trying to complain l was told that is all they would do or cancel my order or book another delivery time the next day. I explained l wanted it tonight and that if l had received a call that they could not deliver l could have gone to pick it up, and explained that l would not be home Saturday for a delivery. No real apology, in all nearly 45 mins on their ineffective chat designed so that the customer loses patience due to the amount of time taken and they hope you go away. I was told a manager would call me today, yet l sit here 18 hours later no call. Although l did receive a txt from them half apologising for not delivering yesterday, and come pick it up, only 17 hours after l ordered. I then tried to email a complaint to them only to find out l could not find an email address and had to go through the whole bot process again. I guess it says alot about how much Dan Murphy's care about their customers, when the only way to complain is via a platform such as this. It will be interesting to see if they even do read these posts about their non existant service. Never again.
Fawkner store terrible bad attitude from staff would not know customer service if it punched them between the eyes won't go back there
Ordered ten boxes of wine on 28th October. Delivery was going to be 5-14 days. Now on the 22nd Nov I try to call but no, Dan Murphy does not take calls you have to speak to an online robot via web chat. So the robot couldn't help me so I was passed on to a real person still on web chat. I gave them my order number and asked what the delay was, only to be told it had been delivered on 11th Nov. I explain that there was no delivery and after a while they tell me it was lost in transit. I tell him that I find it hard to believe that ten boxes of wine could get lost in transit. The delivery company's website Endeavour is saying it is still at the depot since 29th Oct.
No more phone support for online orders. Message says we are very busy so nobody to talk to. Online chat is the only option and its a terrible experience. Left waiting over and over while the chat person engages multiple customers at once and leaves you waiting. Absolutely pathetic for a company with a brand like this. My order was two weeks old, not delivered within offered timeframe and i was told that i should be empathetic to the courier company because they were really busy too.
Absolutely disgusted in the customer service of the Beenleigh Dan Murphy’s store. Saturday 30 Oct 2021 my 74 year old father (a Beenleigh born & bred, well known & respected member of the community who lives less than 1 kilometre from the store) has pterygiums in both eyes (red membrane covering the white in eyes over cornea) had attempted to purchase a bottle of scotch after a hard day at work only to find the female checkout assistant whispered to the manager who then refused to sell him the scotch due to their belief that he appeared to be “drunk”. My “coherent” father proceeded to explain he hadn’t had a drink as he had been at work all day & on his way home & also made it clear he drove to the store & would never drink & drive. Even though he gladly offered for him to be breathalysed, the Manager said they couldn’t do that. In disbelief my father left the store stopping to tell the security guard on duty outside what had just happened. My father always supports his local Dan Murphy store & I really do hope if their store employees/manager cannot distinguish the difference between an intoxicated or coherent customer, then I really hope he takes his business elsewhere😡 Will be taking this up further if I can get to speak to a person about it
Hopeless.. 1st day due they came late and i was unable to wait. They left a cars saying they would arrange another day. The next week i came home to another card advising j had not been home, but no one had advised they were coming. Left a card with no ph no. So i had to source delivery co. on internet. Was on hold well over 30 minutes. I advised i was not home the next day and arranged delivery the day after. They cannot give a time. That night i received a txt advising delivery next day.. so had to ring again and advise again that i was not home next day.. again advised delivery the day after. Delivery day i did not leave the house. I was watching the mid day movie in front of my lounge windows facing the road when i received a txt saying they had attempted delivery but i was not home. Not only was i home, i was sitting facing the road and i had my boxer beside me. No one parks anywhere near my house without her going crazy. No way did they try to deliver. Rang dan murphys.. auto answering says their phone is not being answered any more and i have to look up on line to use chat. I did but chat is a useless bot. Rang delivery company again.. no i can't pick up my order and they are sorry. Can they deliver in a couple of days.. unable to give a time, just wait round all day for the 3rd day. I rang Dan Murphy s complaints line. Surprise, auto answer states they no longer answer that phone, go on line. I did... again.. finally got an operator. Sorry for the experience and they will refund. So i spent 2 days sitting round home waiting, literally hours on the phone And was offered no solution other than sit home and wait another day or refund. No point wasting time waiting when they don't turn up and lie about it and they don't care anyway I cannot stress enough how stressful, time consuming and useless dan murphys delivery is. And how little they care. The customer service is non existent. If you have doubts try ringing yheir contact numbers first and that alone should be enough to convince you not to waste time on them
Dan Murphy's is a massive scam. Check your receipts every time. I have now had more than 20 incorrect totals at the register, always in Dan Murphy's favour.....every. single. time. Last week was 12 bucks, this week 10 bucks......If you hate being systematically ripped off, simply don't shop at Dan's anymore. The last time I was ripped off by Dan Murphy's Nowra the store manager admitted that there was nothing he could do about it........he was so embarrassed that I'd called them out ripping every one off......ON PURPOSE!!~!! he gave me a $50 gift card. Fix this problem Dan Murphy's or else you will be guilty of scamming your customers on purpose.
Dan Murphy's is a prominent Australian retail chain specializing in the sale of alcoholic beverages, including wine, beer, and spirits. The company operates both physical stores and an online platform, allowing customers to browse and purchase a wide range of alcoholic products conveniently. Dan Murphy's is known for its extensive selection, competitive pricing, and commitment to providing customers with a satisfying shopping experience. Targeting a diverse customer base that includes casual consumers, event planners, and connoisseurs, Dan Murphy's aims to cater to various preferences and occasions. The company emphasizes quality and value, offering products from well-known brands as well as local and international selections. Through its user-friendly website, customers can easily access product information, reviews, and promotional offers, enhancing their overall purchasing experience.
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