Dan Murphy's
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Poor poor customer service and a NON EXISTANT DELIVERY SERVICE
Friday Dec 3 2021, l have successfully used the online ordering and pickup service from the Mosman store a number of tines before. I was hosting a small gathering and looked at my bar and decided to top up with a small but expensive order from the Mosman store. As I needed to prepare some nibbles and snacks l used the delivery within 2 hours facility, paying the extra $15. I received the order accepted and packed within 5 mins. 2 hours later and with no order delivered or any other communication from the store, l attempted to contact the store myself, only finding out that l could not, except using the bot chat facility. After finally getting on and typical response time of 2 mins between messages l was told the store is now closed and we are not delivering your order today, as they did not have a driver and lcould pick it up Saturday. I asked if the other store nearby and still open could make the delivery and told no, and that l can pick it up tomorrow. After trying to complain l was told that is all they would do or cancel my order or book another delivery time the next day. I explained l wanted it tonight and that if l had received a call that they could not deliver l could have gone to pick it up, and explained that l would not be home Saturday for a delivery. No real apology, in all nearly 45 mins on their ineffective chat designed so that the customer loses patience due to the amount of time taken and they hope you go away. I was told a manager would call me today, yet l sit here 18 hours later no call. Although l did receive a txt from them half apologising for not delivering yesterday, and come pick it up, only 17 hours after l ordered. I then tried to email a complaint to them only to find out l could not find an email address and had to go through the whole bot process again. I guess it says alot about how much Dan Murphy's care about their customers, when the only way to complain is via a platform such as this. It will be interesting to see if they even do read these posts about their non existant service. Never again.