citizenM hotels has room for improvement based on customer feedback. Customers particularly appreciate service, though some mention concerns about customer service and expensive.
Ik vind het zo gek dat het aantal sterren zo laag is!Wij verbleven in Parijs-Champs Elysees en het was fantastisch.Natuurlijk is het duur en maakt het contactloze verblijf het een beetje onpersoonlijk maar áls er iets is,is er meteen iemand bereikbaar! Wij vonden het helemaal top!Locatie perfect,kamer perfect (midden in de drukte en toch helemaal stil) én dat dakterras is echt té lekker!
I've stayed in citizenM hotels in a few cities around the world and always really enjoyed the experience but last year, they upgraded my account to the gratitude membership for free. I didn't do anything, it just happened. Today, they tried to take $120 from my account as a renewal. I find this incredibly sneaky. There was no warning that I would be charged unless I took action. It just feels really dishonest, especially as my initial upgrade was unsolicited. I likely won't use them again after this
After a cancelled flight I got a last minute night in the Amsterdam Schipol hotel. The hotel is very close to the terminal. I had a good breakfast, nice bed and the most friendly staff I met during my whole Netherlands stay. Yes, the rooms are small but is an airport hotel, not made for long holidays and is making good use of the space. Loved the Ipad that controlled everything, the noise suppression room and the fact that the blinds really kept the room dark. Will definitely stay here again for short city breaks as better and cheaper than the hotel I had in Amsterdam
Size of the room, very small, few hairs in the bed, marks on the bed duvet cover sheet, some hairs on the shower tray floor. Sink is outside the shower and toilet cubicle. It seems everything is crammed in to a box room. Width of the room is the width of the bed. No tea or coffee in the room. With regards to the breakfast, pretty average, scrambled egg not nice, streaky bacon served, no salmon after being told by the staff there was. Lack of communication. Total price £355.00. Not good value for the price. Two positive comments, staff were friendly and views from the room and rooftop bar, very good.
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I recently had a highly disappointing experience with CitizenM hotels, particularly with their Geneva location. After booking a room and providing my credit card details, I was excited to stay at this hotel. However, upon my arrival, I was informed that my reservation had been cancelled and there were no rooms available. This unexpected turn of events left me frustrated and inconvenienced. What troubled me the most was the lack of communication and transparency regarding the cancellation. I received no prior notification, which not only wasted my time but also put me in a difficult situation of finding alternative accommodation at the last minute. As a customer, I expect a basic level of service and responsibility from a reputable hotel chain like CitizenM. This incident has left a negative impression on me, and it has raised concerns about the reliability and professionalism of CitizenM hotels. I hope that such issues are addressed promptly and efficiently in order to maintain the trust and loyalty of their customers.
My husband and I, had 3 nights at the south lake union hotel Seattle. New Year’s Eve, space needle. My husband took one of his notorious, hour long showers. With the design of the shower (2 inch lip) and the fact the drain was completely plugged. It flooded. Now I understand, that’s a problem. Next day, locked out of room and charged $500. When I went to shower, didn’t get shampoo out of hair before again backed up completely. On that note, maintenance came. We were moved to different room. And, were told it was our incompetence of the first flood with no refund on $500. I would understand, a fee on excessive towel use.
I faced an issue with Citizen M when attempting to book a meeting room with lunch. Surprisingly, there's an undisclosed 48-hour advance notice for breakfast/lunch reservations, not mentioned on their @SocietyM platform. Tomorrow, I'll discuss this with a hotel Ambassador to explore options for arranging sandwiches during the meeting. The complexity of position names adds to the challenge. :-(
We were recently marooned at Amsterdam Schiphol airport for 3 days by KLM. We were advised by KLM to make our own hotel arrangements. After an intolerable delay at our departure airport we were met at CitizenM Amsterdam Schiphol by cheerful and sympathetic staff, who made check-in a breeze. This was our first stay at a CitizenM and, despite being pensioners, we found it's "quirkiness" delightful. The room was compact but by very clever design had everything that was needed without seeming cramped. But the main plus point of this hotel is their staff. To a man and woman they were extremely courteous and good natured and couldn't do enough for you, which was handy as KLM couldn't access our suitcases for us to take from the airport leaving us with virtually just what we were standing in. The staff made dire circumstances a good deal more bearable.
I recently stayed at the branch in London and, unfortunately, my experience did not meet my expectations set by their price point.The check-in process was disorganized and time-consuming. Once in the room (tiny size), I was met with a series of disappointments: the cleanliness was below standard with noticeable dust and a lingering odor, the bathroom amenities were lacking, and the noise levels from the adjacent rooms were intolerable. I brought these issues to the attention of the hotel staff, but the response was unsatisfactory, with minimal effort made to rectify the situation. This stay has left me with a poor impression, and I cannot recommend Citizen M based on my experience.
Never ever agree to a membership with CitizenM. Aside from changing the benefits without consulting their members, they will never allow you to cancel. Yes they’ll say they’ve cancelled your membership but they will continue to bill you forever. I’m in my 4th endlessly long conversation with them where they agree to cancel my membership then BAM! another charge on my ViSA card. I can’t stop them. Even their own staff can’t make it stop.
Everything this hotel is amazing staff can't do enough food fabulous room is gorgeous loved the huge window with king bed right next to it shower was amazing I.pad to control TV blinds lights stunning would highly recommend this hotel it's interior is funky stylish and beautiful try this place out ..I can't wait to come back fantastic stay ..
The Quality vary from city to city New York its a hit or a miss London same some good some just ok or adequate Unfortunately when you have a problem or complaint its almost impossible to get hold of someone or get a reply if you emailed them the honeymoon is over after few years using them for business/leisure I will cease to use CitizenM
