citizenM hotels has room for improvement based on customer feedback. Customers particularly appreciate service, though some mention concerns about customer service and expensive.
Ik vind het zo gek dat het aantal sterren zo laag is!Wij verbleven in Parijs-Champs Elysees en het was fantastisch.Natuurlijk is het duur en maakt het contactloze verblijf het een beetje onpersoonlijk maar áls er iets is,is er meteen iemand bereikbaar! Wij vonden het helemaal top!Locatie perfect,kamer perfect (midden in de drukte en toch helemaal stil) én dat dakterras is echt té lekker!
I've stayed in citizenM hotels in a few cities around the world and always really enjoyed the experience but last year, they upgraded my account to the gratitude membership for free. I didn't do anything, it just happened. Today, they tried to take $120 from my account as a renewal. I find this incredibly sneaky. There was no warning that I would be charged unless I took action. It just feels really dishonest, especially as my initial upgrade was unsolicited. I likely won't use them again after this
After a cancelled flight I got a last minute night in the Amsterdam Schipol hotel. The hotel is very close to the terminal. I had a good breakfast, nice bed and the most friendly staff I met during my whole Netherlands stay. Yes, the rooms are small but is an airport hotel, not made for long holidays and is making good use of the space. Loved the Ipad that controlled everything, the noise suppression room and the fact that the blinds really kept the room dark. Will definitely stay here again for short city breaks as better and cheaper than the hotel I had in Amsterdam
Size of the room, very small, few hairs in the bed, marks on the bed duvet cover sheet, some hairs on the shower tray floor. Sink is outside the shower and toilet cubicle. It seems everything is crammed in to a box room. Width of the room is the width of the bed. No tea or coffee in the room. With regards to the breakfast, pretty average, scrambled egg not nice, streaky bacon served, no salmon after being told by the staff there was. Lack of communication. Total price £355.00. Not good value for the price. Two positive comments, staff were friendly and views from the room and rooftop bar, very good.
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I recently booked the Amstel Amsterdam hotel for a 3 night stay. Unfortunately, this never went ahead due to the UK traffic control failure in Aug, however i wanted to acknowledge my thanks to the Citizen M team for first arranging two rooms together and then promptly organising a refund when our flight was cancelled. I found it very easy to use the website and contact the hotel using the chat service when i needed to. As always, its when things go wrong, that you discern the great companies.
My partner and I have stayed in the Glasgow, Copenhagen, New York and London hotels and have had amazing experiences in each hotel. The staff are always super friendly and the amenities are great! Some of our highlights include the rooftop bar at New York Bowery CitizenM and the rooftop bar at Copenhagen CitizenM, the showers are always great and the staff are really friendly! We subscribed to MyCitizenM+ for the last year and it has been brilliant.
I’ve been using CitizenM hotels for a few years now…I decided last year to subscribe to their paid membership CitizenM+ . At first it was fine, use their hotels enough and it pays for itself. However, for the past month I’ve been locked out of my account, seems to be a tech error…I certainly pay my subscription and have recently moved into my second year. My profile is gone, my history is gone, I have no access to my pending bookings…and guess what? I can’t get help. This whole new people-less, soul-less experience is heartbreaking. Want to chat? You can speak to a bot, eventually, and I do mean eventually, I think it is a human that intervenes, but if you haven’t waited around for the intervention they just close the conversation, it takes so long to get someone on the platform to engage, by the way, with the subscription service you are supposed to be prioritised, god help those who haven’t subscribed. Ok, when a human intervened and had left the conversation I rejoined and got someone else….had to start all over again, that was too time consuming. I asked for an email address, which I received. I emailed, I got a response 3 or 4 days later saying my issue was resolved and if I needed to get back in touch I now had a case reference and a point of contact…my issue wasn’t resolved, I emailed back with my reference and 4 more emails from me with no response, I. Still haven’t managed to hear back…so, next port of call? Twitter, got an automated response to say a human would be with me shortly….nope, 5 days later an apology but issue not resolved. Facebook? Messenger? No response….4 weeks in now, I bombarded all comms points today, Messenger came back to me but wasn’t quite following my problem…I finally asked for escalation again….watch this space, as of today still no resolution. So, would I recommend???? Take a guess?
the cancellation policy is not clear. was told to cancel 14 days to not be charged... However, i thought that was for the reservation i made, not giving the membership a spin to see if it is worth it. well, it is not! its mediocre at best. Sticking to the hotels I know. 1st and last time staying with the money grabbing hotel.
Impossible to contact. They don’t answer the phone. The chat bot does not work. No way to know if I have a reservation: they are ghastly incompetent money grabbing monsters. I hate the cynicism of using a lack of contact to tell the customer in effect to go f*** themselves.
I was looking for a specific stay over 2 days and was was promised a good discount on the nightly stay if becoming member, so I paid EUR 100 for a yearly membership and then suddenly the price had risen to what none members pay. What a scam. I will never stay in citizenM.
I read some one-star reviews on here and other places, so was hesitant to book at first, until a colleague suggested this specific hotel (Amsterdam Schiphol Airport) without me mentioning it. He was right! The rooms are small, yes, but they make maximum use of the space. Shelves, a desk/seat, wardrobe and a large drawer underneath the bed. The wet unit contains a toilet and shower, while the sink (with plenty more shelves) is outside it - this too helps make maximum use of the space. There's a curtain between the wet unit/sink and the bed so even with company you have privacy if you need. Lights, coloured bathroom light, blinds, curtains, airco, tv (dozens of channels), radio and chromecast - all remote controlled using a friendly interface on an iPad. My 4th floor view was other hotels, offices and the traffic surrounding the airport, but whisper-quiet despite that. I spent late evening hours in bed catching up on Netflix. Staff was friendly and quick. Self-checkin and -out was easy at the terminals, including payment by card - if needed help was a glance away. Food options on the menu were modest (I'm vegetarian though so..), but good, and the bar/restaurant being open 24/7 was very nice. Walking distance from the airport and trainstation, most of it covered walkway. The only thing missing really? A rooftop swimming pool. Come on guys, make it happen!
I stayed at the citizenM hotel at Amsterdam Schiphol airport for its location. Everything about this hotel is strange, weird and alienating, starting with the way all the communications refer to guests as"citizens". Smallest rooms you will ever see. There's no bathroom. The toilet is just there in the room. Expensive too. Have to use an iPad to open blinds or control TV or lights; it's complicated, fiddly and several of the functions didn't work. Bed was hard and uncomfortable. It's a weird concept and overpriced. For the money, I would rather have stayed at the Sheraton.
