citizenM hotels has room for improvement based on customer feedback. Customers particularly appreciate service, though some mention concerns about customer service and expensive.
Ik vind het zo gek dat het aantal sterren zo laag is!Wij verbleven in Parijs-Champs Elysees en het was fantastisch.Natuurlijk is het duur en maakt het contactloze verblijf het een beetje onpersoonlijk maar áls er iets is,is er meteen iemand bereikbaar! Wij vonden het helemaal top!Locatie perfect,kamer perfect (midden in de drukte en toch helemaal stil) én dat dakterras is echt té lekker!
I've stayed in citizenM hotels in a few cities around the world and always really enjoyed the experience but last year, they upgraded my account to the gratitude membership for free. I didn't do anything, it just happened. Today, they tried to take $120 from my account as a renewal. I find this incredibly sneaky. There was no warning that I would be charged unless I took action. It just feels really dishonest, especially as my initial upgrade was unsolicited. I likely won't use them again after this
After a cancelled flight I got a last minute night in the Amsterdam Schipol hotel. The hotel is very close to the terminal. I had a good breakfast, nice bed and the most friendly staff I met during my whole Netherlands stay. Yes, the rooms are small but is an airport hotel, not made for long holidays and is making good use of the space. Loved the Ipad that controlled everything, the noise suppression room and the fact that the blinds really kept the room dark. Will definitely stay here again for short city breaks as better and cheaper than the hotel I had in Amsterdam
Size of the room, very small, few hairs in the bed, marks on the bed duvet cover sheet, some hairs on the shower tray floor. Sink is outside the shower and toilet cubicle. It seems everything is crammed in to a box room. Width of the room is the width of the bed. No tea or coffee in the room. With regards to the breakfast, pretty average, scrambled egg not nice, streaky bacon served, no salmon after being told by the staff there was. Lack of communication. Total price £355.00. Not good value for the price. Two positive comments, staff were friendly and views from the room and rooftop bar, very good.
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www.citizenm.com81 total • Write a review
US
Told us we can come get our rooms at 11 AM, turns out people started getting thiers an hour earlier, so we needed to spend an hour aimlessly wandering around after our flight for no reason and were left with poor room choices (since you can't reserve it in advance)
Date of experience: June 1, 2021
Meget imødekommende og yderst venlig personale. Fede værelser med den skønneste udsigt til Rådhuspladsen. Støjdæmpende vinduer. Alt på værelset kan styres med iPad. Rejste med teenager som synes at ALT var fedt. Kan VARMT anbefales. Kommer helt sikkert igen.
Date of experience: August 5, 2020
US
Actually at the hotel right now. Preferred hotel while travelling. Use the one in CDG, France, most frequent. Can only recommend! It's fantastic design, mood, atmosphere, food, hotel stewards, e-rooms, choice of TV, location, common-area always open, free wi-fi ec.t.. Price for a room is normally below 100€. The location is optimised for people without vehicles - at CDG one can basically walk to all the terminals. Basically, if all hotels would have a similar approach to it's guests, as CitizenM, travelling the world would be a much more pleasant experience.
Date of experience: July 15, 2019
staff giovane e preparato ed aperto al dialogo.consigliato
Date of experience: December 14, 2017
