citizenM hotels has room for improvement based on customer feedback. Customers particularly appreciate service, though some mention concerns about customer service and expensive.
Ik vind het zo gek dat het aantal sterren zo laag is!Wij verbleven in Parijs-Champs Elysees en het was fantastisch.Natuurlijk is het duur en maakt het contactloze verblijf het een beetje onpersoonlijk maar áls er iets is,is er meteen iemand bereikbaar! Wij vonden het helemaal top!Locatie perfect,kamer perfect (midden in de drukte en toch helemaal stil) én dat dakterras is echt té lekker!
I've stayed in citizenM hotels in a few cities around the world and always really enjoyed the experience but last year, they upgraded my account to the gratitude membership for free. I didn't do anything, it just happened. Today, they tried to take $120 from my account as a renewal. I find this incredibly sneaky. There was no warning that I would be charged unless I took action. It just feels really dishonest, especially as my initial upgrade was unsolicited. I likely won't use them again after this
After a cancelled flight I got a last minute night in the Amsterdam Schipol hotel. The hotel is very close to the terminal. I had a good breakfast, nice bed and the most friendly staff I met during my whole Netherlands stay. Yes, the rooms are small but is an airport hotel, not made for long holidays and is making good use of the space. Loved the Ipad that controlled everything, the noise suppression room and the fact that the blinds really kept the room dark. Will definitely stay here again for short city breaks as better and cheaper than the hotel I had in Amsterdam
Size of the room, very small, few hairs in the bed, marks on the bed duvet cover sheet, some hairs on the shower tray floor. Sink is outside the shower and toilet cubicle. It seems everything is crammed in to a box room. Width of the room is the width of the bed. No tea or coffee in the room. With regards to the breakfast, pretty average, scrambled egg not nice, streaky bacon served, no salmon after being told by the staff there was. Lack of communication. Total price £355.00. Not good value for the price. Two positive comments, staff were friendly and views from the room and rooftop bar, very good.
No description available yet.
Website
www.citizenm.com81 total • Write a review
I believe all/most the reviews on there are fake. I got a message to post fake reviews for them for money (I didn't get to figure out how much).
Date of experience: July 19, 2025
We arrived Sunday evening after traveling from the UK to Washington via Iceland. On checking we were told about the faulty air-conditioning but assured it would be fixed the following morning. On entry to the room we were surprised at the size but it was very humid. We went down to the restaurant to eat as we were starving. We placed the order and waited, and waited, and waited. My wife asked the server where the pizza was only to be told that she had forgotten to cook it. After a 45 minute wait the pizza arrived with no apology. All the lights, TV ect are controlled by an iPad, the frustrating thing is that if you want the toilet light on you have to put all the lights on. The Aircon was never fixed in the end. On check out we spoke to a young lady (who looked like Macy Grey) she asked us I we had a good stay. When we replied no due to there being no Aircon she just gaslighted us with no concern or empathy. While we were waiting for our taxi another guest came down who had exactly the same issue Macy Grey fawned over her and gave her food tokens for her next visit. This guest was of African American descent do I dare say there was a bit of "look after your own" in there somehow. We have since canceled our CitizenM membership plus cancelled the CitizenM room in San Fransisco.
Date of experience: July 3, 2025
Tried to book 7 rooms for a conference in March but somehow booked for the day I was searching - tried to cancel (exactly 2 mins after realising my mistake) and hotel refuses to refund - surely this is not legal?
Date of experience: May 18, 2025
Lots of CituzenM hotels, my review covers the one at Amsterdam Schiphol. Can't speak for the rest. Interesting hotel. Staff are excellent -friendly, efficient. Hotel is a 5 minute covered walk from Schiphol terminal 3. That's fine im good weather, not sure about wind & rain, sides are open. Rooms are "compact". If you're comfortable with an iPad, no probs, almost everything operates from it. Lights, tv, blinds. I found the thing a bit unresponsive. Press home to start? There is no home! Anyway, managed. Room was very quiet, can be totally darkened. Shower's fine, once you realise there's a microswitch on the doors - shower starts when doors are fully closed, needed a good slam. Fine once working. Really a 1 person room, toilet is completely in the open. Overall, bit quirky, but certainly worth repeat visits.
Date of experience: March 28, 2025
They reached out to me asking me to write a fake review on thier platform for commission? For every review I write I get 20-30 euros per review. I assume all the reviews on this platform are fake.
Date of experience: March 15, 2025
Hope nothing goes wrongs and you need any kind of service - there is absolutely none to be had. They use policy to screw you over if they can. Terrible service.
Date of experience: February 15, 2025
We had a one night stay @Tower Hill. First experience of CitizenM. Met by enthusiastic helpful staff - nothing too much trouble. Room better than expected - amazing view and spotlessly clean. Great spaces to sit & work and chat - Bar tenders @ rooftop bar offered free drinks for birthday celebration which we didn't take but a kind gesture. Definitely would stay again.
Date of experience: January 20, 2025
US
2 hotels bezocht in 4 dagen tijd, Tower of Londen en Bankside, erg fijn hotel. Beide vergelijkbaar, maar Tower of Londen iets mooier uitzicht. Ontbijt was erg goed, kamers konden ook goed donker worden waardoor goede nachtrust. En uiteraard soepele kamer bediening via de app. Van het inchecken tot aan bedienen van de kamer. Wil snel terug!
Date of experience: January 8, 2025
Breakfast throw up. We had breakfast at CitizenM Bankside in London. For our son we asked for gluten free breakfast, they provided gluten free bread and croissant. However, it was NOT gluten free we found out one hour later. Or son had to throw up for hours. He missed an expensive musical by this. No compensation for this was offered by CitizenM. Be careful with gluten here.
Date of experience: December 31, 2024
US
⛔️ WARNING I have purchase their scam of a subscription service and also stayed over 4 times at the Citizen hotel in Rome. I had my passport stolen from this hotel from our rooms ( the cleaners took it ) and the hotel was of NO HELP they are the worst. As an apology they gave me one night stay, I would rather sleep in termini than stay at that hotel.
Date of experience: December 29, 2024
