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CIMB Clicks receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and app functionality. Reviewers frequently mention issues with the bank's customer service, describing it as "bad" and "the worst," particularly when trying to resolve account problems or disputes.
The app is criticized for being slow, confusing, and often unusable, leading to significant dissatisfaction among users. Some customers report serious issues, such as frozen accounts without follow-up and difficulties with foreign transfers. However, there are a couple of positive remarks, with one reviewer noting a satisfactory experience after five years, albeit in a different context. Overall, the sentiment is predominantly negative, highlighting significant areas for improvement in service and technology.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.5 | 13 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | — | 0 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 13 most recent reviews.
“How can i get the tac number if i can't log in to my account”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Banks.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 1.5 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | — | 13 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | +1% | 321 | |
| 1.8 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | — | 25 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: cimbclicks.com.my is #5 of 5 on overall rating in this group. On service, Ben S. Digital Change scores higher (5.0 vs 1.3).
13 reviews of cimbclicks.com.my. Filter by what matters to you.
Over a year ago
Utterly the most ridiculous useless apps out there. I would not recommend this app let alone to an older people, even i have problems with this app! Everything is utterly ridiculous and the mantainanc... See more
Over a year ago
Bad customer service. Have been having CIMB account about 45 years already as my salary goes in there. Recently since more than a month ago I tried a transfer into my Wise accounts but to no avail. I... See more
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Sema saya kerja di kilang LA lokobisi sampai 5 tahun selepas itu terjadi persiwa yang tidak di ingini... persiwa itu terjadi tahun 30/12/2023 ada orang pumpuan bawak kereta terus menglaga saya saya pun terjatuh itu selang seminggu saya pun terkenak sakit seterok sampai lah sekarang.. jadi orang oku.. umur saya sekarang 49 tahun saya nya tnggu bantuan JKM sebulan sya dapat duit dari JKM 300.sebulan
Utterly the most ridiculous useless apps out there. I would not recommend this app let alone to an older people, even i have problems with this app! Everything is utterly ridiculous and the mantainance is so bad! What's more impressive is they send the tac number through the app!! So incredibly brilliant!!! Instead of your mobile number!!! Magnificent!!! How can i get the tac number if i can't log in to my account???
Bad customer service. Have been having CIMB account about 45 years already as my salary goes in there. Recently since more than a month ago I tried a transfer into my Wise accounts but to no avail. I had always done that in the past n my last transactions was in November 2024. This was an urgent matter n since I couldn't get through in so many attempts, I called the call centre 4 times and all they did was give me a report number and said investigation was ongoing. I even went to 2 CIMB branches where I live and they couldn't help me n told me to call the help centre. One MS Hwee Lee from the call centre said that she would get back to me but she did not till today. They only give you lip service to soothe your nerves but no action is taken. I will never recommend CIMB to my friends. CIMB asked if I wanted any investments and why would I when other banks give such good service. Will keep my former FD's there but no thank you, no new investments. Very very bad.
Lousy CIMB Biz website and apps
Extremely disappointed with CIMB. My account with RM24,000 was frozen, and I received no follow-up—no calls, no emails, nothing. Now I find out the unclaimed cheque has expired. Their phone line is always busy, and no one ever picks up. On top of that, the customer service at the counter is awful, and I had to wait for a long time with no proper assistance. CIMB’s service feels like a scam!
CIMB bank sangat tidak adil, personal loan saya bulanan rm247 sahaja, tetapi bila duit dalam akaun bank banyak dia automatik potong rm2000.padahal saya masukkan duit tu untuk bayaran kereta, personal loan yang potong habis rm2000.agak2 laaa, potong rm247 sudah lama, apasal potong habis rm2000 tu.saya tidak puas hati.
This is the worst bank and the worst customer service I ever see.. Never expect already 2024, bank hotline the person who represent a bank can talk like shxx. Calling to ask about why double charge for a single transaction. Explaining like shxx.. Never solve the problem. Useless bank hotline and F-ing low standard. Please don't use CIMB. Really Shxx......
System downtime happens way too often
so confusing, cimb system seems slow and confusing, logged in to cimbclicks and it was so laggy and many services are not functioning well. and too many process to just to talk to customer service.
Closed my account because of nationality. I had this account for 8 years.
Very bad service. I was trying to dispute transactions due to scammed but unable to do so with cimb. So far most of my friends using different other banks all able to get their refunds.
10 days ago I made a Speedsend foreign transfer. 4 days after, my family's mortgage payment was due and I had to borrow money from my bank in Spain to pay it, I just asked for the money refunded to my account. I have communicated via every single channel they have. I am still waiting for an answer 😡 ..still 20% of my salary is "pending" on their website... (well other than the email saying "within 14 days someone will contact you") ..... So, I am logging a formal complaint with BNM via telelink. .... DO NOT USE CIMB FOR FOREIGN TRANSFERS!!!!!
CrowdTrust is a reputable review platform that enables consumers to share their experiences and opinions about various products and services. The platform provides a space for users to submit reviews, ratings, and feedback, allowing potential customers to make informed decisions based on real user experiences. By facilitating transparency and accountability in the marketplace, CrowdTrust aims to enhance consumer trust in businesses. The target market for CrowdTrust includes both individual consumers seeking reliable feedback on products and services, as well as businesses looking to understand customer perceptions and improve their offerings. The platform caters to a diverse range of industries, helping brands gather valuable insights to enhance their customer engagement strategies. With its user-friendly interface and commitment to authentic reviews, CrowdTrust plays a significant role in shaping the online reputation of businesses and guiding consumer choices.
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