Very easy to use the website and price…
Very easy to use the website and price was good

Churchill is a well-established insurance provider, operating since 1989, that offers a range of insurance products including car, home, travel, and pet insurance. The company focuses on delivering comprehensive coverage options to individuals and families, allowing them to secure their assets and manage risks effectively. Customers can obtain online insurance quotes directly through the company's user-friendly website, www.churchill.com, facilitating a straightforward comparison of policies and pricing. Targeting a diverse market, Churchill aims to serve both new and existing customers seeking reliable insurance solutions. The company emphasizes customer service by providing easy access to policy management, claims processing, and support through its online platform and mobile app. By offering competitive insurance products, Churchill strives to meet the evolving needs of its clientele while maintaining a commitment to transparency and efficiency in the insurance process.
Churchill receives a generally positive reception from customers, with many praising the good communication and efficient service provided by staff. Reviewers highlight the ease of obtaining quotes and the straightforward nature of the website, making the insurance process simple and accessible.
However, there are notable criticisms regarding the call center's limited hours, which can delay assistance for urgent issues that arise over the weekend. Additionally, some customers express frustration with the handling of claims, citing experiences with incompetent third-party services and long wait times for support. While many appreciate the comprehensive policies and competitive pricing, the negative feedback about customer service and claims processing indicates room for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“simple to follow and a cheaper quote than my renewal not the cheapest but a recognised insurer means a lot”
“I purchased my car insurance through yourselves, told to download the app where I can change or add drivers, guess wh...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.0 out of 5 (good) | 3.8 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: Churchill is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 3.8).
60 reviews of Churchill. Filter by what matters to you.
Very easy to use the website and price was good
Excellent company, with great product at competitive price.
Excellent online site, with everything available to view and download. This year was especially pleasing because my premium actually reduced. Very competitive pricings.
After my passed away he was the main driver Churchill changed the policy so I could stay mobile then they helped me get my own policy no pushing just helped me get the right policy for me.
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Product is good, customer service poor. Online chat dreadful.
Disgusting company , have 2 car insurance policies with them and home insurance, my home insurance renewal came through which I queried as I could see cheaper from other providers online , Churchill wouldn’t move on this I then did a price comparison and low and behold Churchill were on the website offering a cheaper deal , i have since spoken to about 5 different agents there and had contradictory information on every call , they don’t even seem to have a dedicated complaint team you can speak to instead just a team leader who misses most of your complaint out and doesn’t bother listening to calls which show all the lies and contradictions , if you don’t accept there lame excuse for an investigation they say they will put another pair of eyes on it , really can’t believe that this would pass any type of external audit I am now looking at cancelling my other policies that I have with them and am looking forward to taking this to the ombudsman as I am so disgusted with there lies, deceit and incompetent agents
Churchill customer services helped me purchase an online quote very professionally explained my purchase Thank you
Very easy to input details
Helpful, professional team.
Great guy on phone and got me a fair discount
Churchill provided a very good quote, and made the buying experience very easy. The insurance seems fine, but can only review the quote and buying process (unless you need to claim, can't really comment on the insurance itself). But a very good price for good cover.
Always like my insurances with Churchill, easy to contact and speak to. Always helpful.
Hi I was in form my policy would take 5__7working days however it took over 10working days I don't like to be told something what is,my right and for that I,m disappointed
Churchill is a well-established insurance provider, operating since 1989, that offers a range of insurance products including car, home, travel, and pet insurance. The company focuses on delivering comprehensive coverage options to individuals and families, allowing them to secure their assets and manage risks effectively. Customers can obtain online insurance quotes directly through the company's user-friendly website, www.churchill.com, facilitating a straightforward comparison of policies and pricing. Targeting a diverse market, Churchill aims to serve both new and existing customers seeking reliable insurance solutions. The company emphasizes customer service by providing easy access to policy management, claims processing, and support through its online platform and mobile app. By offering competitive insurance products, Churchill strives to meet the evolving needs of its clientele while maintaining a commitment to transparency and efficiency in the insurance process.
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