Review summary

Bord Gáis Energy has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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c

customer

2 out of 5 stars
I have had an outstanding complaint unresloved since November 2024

I have had an outstanding complaint since November 2024. In the 1 year 1 was issued with two very large bills over 1k each time (I live in a 1 bed apartment and work in the office for reference) so this just did not make sense to me. The issue is still on going, that bill was suppose to be frozen until the issue was resolved but as of last week I am now down 1k as the amount was taken from my bank. I have found it very difficult or at all possible to get updates on this situation from the complaint team. the Customer service operators have tired their best to help but as there is no direct contact to the complaint team this issue is just causing unnecessary stress and anxiety.

KK

Karena Keogh

5 out of 5 stars
Bord Gais are the best value supplier I…

Bord Gais are the best value supplier I have had experience wit in years.

AO

Alexey Ovriakh

5 out of 5 stars
Great customer service and rates!

I am really happy with the level of customer service Bord Gais provides. Also, the Electricity and Gas rates are good!

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All reviews

585 total • Write a review

Showing 391 - 400 of 581 reviews
RM
1 out of 5 stars

This is in relation to a boiler service…

This is in relation to a boiler service that I had earlier this year. I won’t detail everything that happened (including last minute cancellations by BG) but a simple boiler service turned into 7 on-site visits by 4 different agents. The boiler was not the problem, as it’s relatively new and well maintained (as testified to be each BG agent). The problem was that the first guy broke it. After his “service” there was a rattle that had never been there before. Subsequent visits were a comedy of errors; making the rattle louder, breaking the immersion (not nice when your young kids end up having cold shower because you can’t get the hot water to work). End result, after many visits is that the rattle is still there and the boiler just sounds different, making noises it had never previously made. I just wanted rid of these jokers in the end because they talked the talk but simply didn’t know what they were doing. I would advise anyone thinking of using Bord Gais to service their boiler to look elsewhere, I just don’t think they are experienced or professional enough.

Date of experience: October 15, 2023

LB
1 out of 5 stars

When they allow a €5,000 bill to go…

When they allow a €5,000 bill to go through because of a wrong meter reading. Two years of electricity in one month. To be told it's a system fault and the next bill to go up! I'm not powering the village. Their billing system is faulty, and they have no pride in their work. Bill is still not fixed. Disgusting customer service, and they do not care about any financial hardships caused. Modern-day thieves.

Date of experience: October 13, 2023

N

Net

US

1 out of 5 stars

Absolutely disgusted

Absolutely disgusted at this so called company, we had our electricity with this crowd, of course we have been overcharged for months and months, decided I had had enough and changed providers, I am owed over 2200 and was told by various customer service agents, it was refunded, after much chasing to see where the payment is, I've now been told I need submit meter readings!!! Even though I have left since July and my account is in credit the above amount, basically it's any scam and excuse not to give you the money that you are owed, disgusting in my view, stay well clear of this company

Date of experience: October 5, 2023

NK
4 out of 5 stars

Got a quote for new contract as current…

Dealt with a guy Kyle who wasn't very helpful or good at returning calls and was going to move elsewhere but I then spoke to a gentleman called Dylan who couldn't have been more helpful and I am a happy customer. Ye need more Dylans working for you Bord Gais! Had originally left a 1 star review and changed it following Dylans calls.

Date of experience: October 4, 2023

HJ
1 out of 5 stars

This company have zero loyalty to there…

This company have zero loyalty to there customers, I was called by the retention team and offered one price then they waited till two days after my contract was out (even though I requested a call back before this date), to put up the cost to well over what was offered days before. I have always considered this company very poor in customer service but blatantly robbing me blind is a new low even for this shower.

Date of experience: October 3, 2023

EH
1 out of 5 stars

Stay away from Bord Gais

Stay away from Bord Gais. A nightmare to deal with. Nothing but trouble since the day I signed up. No one calls to do readings, even though I am sending in readings the bills our outrageous and fluctuate all over the place. They took a thousand pounds out of my account over and above the requested payment on my last bill. Spent 2 days back and forth trying to get my money back. They admit it was an error on their behalf but I have to wait 2 weeks for a refund. Promised a call back from a manager guess what never got a call.. I've moved but they still have my money. Staff miss in formed me didn't seem to know their own company procedures. One guy told me my bill was over 10k got on to a manager and it was a complete miss calculation. Other wise I think the staff fire fighting just to get you off the phone.. Nightmare

Date of experience: September 30, 2023

MM
5 out of 5 stars

Downhill rapidly

I recently signed up online for a gas boiler service. Their website made this a very simple and stress free procedure. Sadly everything went downhill rapidly. Several messages and emails advising their engineer would arrive to service my boiler on 10/10/23. he failed to appear and not a word of explanation from them. I had to call them. The earliest they can come to service the boiler is 31/10/23. I will not be considering the for my gas and electricity needs when my current contract with electric Ire expires in December.

Date of experience: September 28, 2023

P
5 out of 5 stars

I gave 5 stars because i never dealt…

I gave 5 stars because i never dealt with board gais so it would be wrong of me to give anything less, If you need a good gas engineer I used a company called PlumbCheck they have to be in my opinion the best out there, just call 0851345056 or visit plumbcheck.ie for more information

Date of experience: September 28, 2023

SD
1 out of 5 stars

Don't use for boiler service

We signed up for a boiler service with Board Gais which was supposed to be at a 20% discount, costing 75 euros. We paid upfront. The engineer who arrived was over meticulous and decided that the shoot of the boiler was sticking out too far from the outside wall and that this was a safety issue. He decommissioned the boiler without doing any servicing but reassured me that we would not have to pay a second time when he would come back to check that the work was done and service the boiler. We had to get a plumber to do the alteration which cost us close to 300 euros. This plumber was also registered for boiler servicing and told us that there was no issue with having a longer shoot and that he would not have decommissioned the boiler if we would have asked him to do the service. We waited several weeks for the original engineer to come back and when he did, he carried out the servicing and finally passed the boiler. Shortly afterwards we received another bill for 75 euros. We tried to contact customer service, emailed, rang, tried to speak to managers to explain that the engineer had assured us, we would not be billed twice. The reception that we got was neither friendly nor helpful. We have just paid the second bill of 75 euros which brings the total cost for this boiler service to 450 euros rather than the 90 euros that a boiler service with a plumber would have been. This is not to mention that we waisted a lot of time and energy trying to resolve this issue. What a needlessly unpleasant experience!

Date of experience: September 27, 2023

KM
1 out of 5 stars

Bord gais were underestimating my bill…

Bord gais were underestimating my bill they claim for 3 years - they added the back payment onto my bill which amounted to two grand. They were not coming out to read the meter during Covid, this was for nearly two years. I submitted a few meter readings during this period and they are obliged to read the meter 3 times a year. Deliberately underestimating customer bills is clearly a money making scheme. Charge for the price today not 3 years ago. Greedy corrupt corporation

Date of experience: September 12, 2023

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