Review summary

Bord Gáis Energy has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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c

customer

2 out of 5 stars
I have had an outstanding complaint unresloved since November 2024

I have had an outstanding complaint since November 2024. In the 1 year 1 was issued with two very large bills over 1k each time (I live in a 1 bed apartment and work in the office for reference) so this just did not make sense to me. The issue is still on going, that bill was suppose to be frozen until the issue was resolved but as of last week I am now down 1k as the amount was taken from my bank. I have found it very difficult or at all possible to get updates on this situation from the complaint team. the Customer service operators have tired their best to help but as there is no direct contact to the complaint team this issue is just causing unnecessary stress and anxiety.

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MM

Mr Martin Groeger

1 out of 5 stars
I’m missing one of me accounts

I’m missing one of me accounts

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KK

Karena Keogh

5 out of 5 stars
Bord Gais are the best value supplier I…

Bord Gais are the best value supplier I have had experience wit in years.

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AO

Alexey Ovriakh

5 out of 5 stars
Great customer service and rates!

I am really happy with the level of customer service Bord Gais provides. Also, the Electricity and Gas rates are good!

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All reviews

585 total • Write a review

Showing 381 - 390 of 581 reviews
AK

Great Service

Perfect service lovely guy steven In out service done with some helpful tips

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BM

Boiler service

Very poor service... The service engineer called and determined with minimal investigation that the boiler was beyond repair. We then receive an estimate of over 2.5k for a new boiler. I sought a second opinion from the manufacturer of the boiler (Vokera)and they repaired and serviced it within 40min of attending. They told us that the boiler was 9 years old and would would last many more years.... Steer well clear of this service unless you want to pay for a new boiler.

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E

Boiler Repair - AVOID AT ALL COSTS!!

I couldn't have imagined that a services that relates to basic needs like heat and hot water in winter could be so horrendous. When they arrived to repair the boiler, they advised that a part was needed that I would get a call with a quote and a new appointment for the work to be completed. The part they advised that was required is easily available through local merchants - I have checked. The call centre can provide no explanation to the lack of follow up or communication. To leave families with no heat and hot water for 2 weeks, despite making multiple calls to get an update you repeated get told that they have left a note on your file and that you will receive a call. No call ever comes. The lack of interest or consideration for its customers is beyond worrying. I am only sorry I didn't read these reviews before booking instead I made assumptions based on the brand a mistake I wont make again. Hopefully I will help others not make the same mistake I have. Avoid at all costs.

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p

I have a level pay. Unfortunately its a hindrance.

I have a level pay contract with BGE. They have kept increasing my monthly tarrif even though im constantly in credit. Currently 650e credit. Commen sense does no operate in this company. I have explained that over 4 yrs I never have been in deficit, but unfortunately they keep telling me winter in coming and times are difficult. Terrible company. Go elsewhere.

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GK

Got a pump replaced by Bord Gais and is…

Got a pump replaced by Bord Gais and is now faulty was left 2 hours on hold to try get a service date, told if I hung up would have to queue again ! Have no heating waiting a week now waiting on an engineer to call and told I have an urgent appointment and now have to wait another 2 to 3 weeks time.I have called other gas fitters and will be out in 1 to 2 days, each day I call and told Im marked as urgent. I have spent hours on the phone to try get an appointment. Dreadful service !

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T

Stay well away from bord gais

Time arranged for boiler service 11am to 2 pm no show no call to say why . I took time off work , I called them 2.50 pm all excuses .Stay well away from them plenty of other reputable companies out there

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IT

No way to recover the credit from them

After 4 years with them I terminated my contract because I got an offer with almost 30% better prices. Since August (and now it's October) I am trying to recover the 207 euro credit I have with them + 100 euro from microgeneration. I spent literally hours waiting for an operator to take the call and every time I get a new 2 weeks delay . Escalation number : 143762. If you are a microgenerator , pick another company

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KM

Eventually got through to a member of…

Eventually got through to a member of customer services, namely Geordan.I requested a deactivation code to cancel the Pay as you Go meter.He informed me it would take 3 to 4 days and he would phone me back, which he never did.Bord Gais customer service is the most infuriating experience , waiting to speak to a staff member.Enough said.

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CK

Stay away for Gas Boiler Service

Stay away for Gas Boiler Service! They kept me waiting at home on 2 separate days. Nobody came - even bothered to call for my booking. Nothing but rubbish.

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C

Do not use for boiler service

Do not use for boiler service. They turn off your heating for the slightest reason. The engineer said he put in a request for a plumber to come and fix it. 2 days later I ring bord Gáis and they say that there is no request and they don’t do any such service. I text and phone the engineer, he never answers. Today I have found my own plumber who still has to come to fix the issue . I am 2 weeks without heating with 2 young children. My plumber says they switch off people’s boilers all the time for the slightest reason and to avoid. I hope nobody else has to go through this stress and coldness hence my review. I have paid for a boiler service I never got, have been freezing for 2 weeks and still have to pay another plumber.

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