Bord Gáis Energy
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This is in relation to a boiler service…
This is in relation to a boiler service that I had earlier this year. I won’t detail everything that happened (including last minute cancellations by BG) but a simple boiler service turned into 7 on-site visits by 4 different agents. The boiler was not the problem, as it’s relatively new and well maintained (as testified to be each BG agent). The problem was that the first guy broke it. After his “service” there was a rattle that had never been there before. Subsequent visits were a comedy of errors; making the rattle louder, breaking the immersion (not nice when your young kids end up having cold shower because you can’t get the hot water to work). End result, after many visits is that the rattle is still there and the boiler just sounds different, making noises it had never previously made. I just wanted rid of these jokers in the end because they talked the talk but simply didn’t know what they were doing. I would advise anyone thinking of using Bord Gais to service their boiler to look elsewhere, I just don’t think they are experienced or professional enough.