Bitdefender has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I am having great difficulty trying to cancel auto-renewal of a Premium VPN subscription with Bitdefender. Bitdefender want to renew at 100% rate when online they are advertising a 50% discount!!! Their "Contact Us" link constantly times out. What to do?
Had them for 5 years. The best protection, I have never had any PC issue and im online all the time. BUTTT last year, a staff use my debit card to purchase $400 of sport betting. Thank GOD my bank USAA blocked them for suspicious activity I wont be using them anymore since they are now $80 a year and the staff are thieves and NORTON 360 has a promotion for 15usd a year... yeah no brainer
Excelente antivirus el mejor del mercado sin duda.
Pleasant people
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www.bitdefender.com1,000 total • Write a review
Bitdefender provides a comprehensive package of security at a reasonable cost
Date of experience: July 10, 2025
L’antivirus gratuito a poche funzioni, l’unica cosa buona è la scansione completa: molto approfondita. Le scansioni contestuali, invece, vengono eseguite in modo sì molto rapido, ma anche estremamente superficiale rispetto alla concorrenza. Inoltre lo sconsiglio fortemente a tutti coloro che usano uno screen reader: in molte aree dell’app Questi strumenti non sono in grado di leggere nulla e non si riesce a navigare all’interno del centro di sicurezza o del modulo di login senza l’aiuto di qualcuno che vede. Anche la visualizzazione dei risultati della scansione è estremamente problematica: spesso la sintesi non legge niente e anche quando lo fa difficilmente si può interagire con i controlli. Se usate uno screen reader considerate altri prodotti fatti molto meglio.
Date of experience: July 10, 2025
US
Bitdefender decided to bill me via auto-renewal at least 15 days before my subscription ended. They then, rolled those days over to the current subscription and thought they'd done me a solid. What they'd actually done, is put me into a slight financial predicament because I arrange my bills to come out at set parts of the month. I went through the app to cancel and refund, no option. I found an option on the website which allows you to submit a ticket for a refund, but the page failed to work whenever you'd hit submit. In the end, I had to call them to resolve the issue. I asked for a confirmation e-mail of that conversation for my own safekeeping, so I had it in writing I'd requested a refund the day of the bill coming out, had to wait far too long to get it. I was then put onto a loyalty and retention team to try and stop me from leaving, where they offered me a 50% (close to what new customers pay, so not a huge gesture really) off for the subscription, meaning a partial refund. I responded to that e-mail on the 11th of July between 3 - 4pm BST. I then had to wait until today, the 14th of July, to get a confirmation e-mail informing me of my refund. The entire process is simply ridiculous, and putting me onto a retention team via e-mail when this exact sort of thing could be handled via the app or website instead is just strange. It feels as if, by design, they're trying to make it as difficult as possible for you to cancel or refund, and that for me makes the customer experience atrocious, regardless of how good BD is as a secondary peace-of-mind Anti-Virus. Giving them two stars, the customer experience needs to be vastly improved before I even consider changing the rating.
Date of experience: July 10, 2025
I took the time to call and cancel my VPN subscription. Within a day or so I get and email offering me discounts to renew. Two days later a retention person sends me another email saying since I did not respond to her discount offers she has canceled my request to discontinue service. This is unacceptable and I will stop doing any business with this company if my request to stop my subscription to their VPN service is not honored. I am also contacting my credit card company to ensure NO more Bitdefender charges are accepted.
Date of experience: July 9, 2025
I didn't agree with the renewal price, double last years fee. I saw no option within their website to cancel the auto renew, like there was a year previous. Checking on reddit, others noticed this as it has been removed. They will reply and say go to the following link ending in 29081 in their Q&A to cancel... but the option they point to in your account section HAS GONE pfft! magic!. The only option was to cancel the account, which stated it would cancel the auto renew. This effect was immediate, and I lost 6 weeks of coverage. They sent no confirmation email of my cancellation and I could no longer log into their website. Roll forward a month to today, they charged me £65 to auto renew via paypal. Looks like they did not cancel it their end, and I should of cancelled it manually in paypal myself. I tried to reach out to them on their contact form, following refund process. It's broken and won't take space bar characters for your message to them. After you submit it shows three moving dots as if processing but doesn't submit. I'm running the latest chrome. Its as if they are making it deliberately impossible. A paypal case has been opened. Super shady and borderline fraudulent scam, with the renewal process. Shame is the product was good, had they not been greedy and scammed me I'd still be a customer. Look out for fake reviews on here, some same users reviewing the product positively twice in as many days. Update 17/07/25: Bitdefender has dug in and defended themselves. Astonishingly Paypal have sided with Bitdefender, and I have lost my claim. I can't even login to my bitdefender account and use the product I was fraudulently charged for. Faith in Bitdefender was already gone, but now paypal! Unbelievable.
Date of experience: July 9, 2025
US
Unbelievable! I paid for Bitdefender anti-virus and the VPN. From the start, I couldn't click on the Google Ad tiles at the top of the search results page. Now, 6 months later, I can't even search on Google when the VPN is on. I called them for help to be told that I had a virus on my machine and they would have to charge me to sort out the problem because it was a page I'd visited. They also told me they had an extra level of coverage that would protect me from everything that was another £49 per year. I wish I'd been told this when I signed up. I then asked to complain to be told that I could not speak to anyone and I would have to record my complaint, then they would assess it and get back to me. This is just another example of big companies creating as much distance between them and their customers to make them less accountable and more profitable at our expense. I think this company are despicable, I could never bring myself to do business in this way, I'd rather be poor!
Date of experience: July 9, 2025
Am trying for two days to pay vpn by mastercard or pay pall, this last on would send me a code by sms ´but I dont receive.I am fed up of your systems, send me an invoice and I pay. No hassle and running around the bush.why should on prepay .or invest money on .American sites ?.. Bob De Bruycker J
Date of experience: July 9, 2025
Ich war viele Jahre Kundin, alles kein Problem. Dann habe ich dieses Jahr im Januar mein Abo gekündigt um ein umfangreicheres Produkt von Bitdefender zu kaufen. Habe ich auch gekauft. Premium security singel person. Jetzt ist es leider so gewesen das man erstmal Sechs Wochen warten muss bis das Geld zurücküberwiesen werden kann. Kein Problem, ich hab die sechs Wochen gewartet. Nach sieben Wochen immer noch keine Erstattung. Per Email wochenlang Kontakt gehabt, ich soll doch Kontoauszüge schicken, hab ich alles gemacht. Hinterlegt war ich ein altes Konto das nicht mehr existiert. Überwiesen hatte ich die Beträge aber von meinem neuen Konto, in dem Email hieß es das Geld wird auf das Konto überwiesen von dem die Zahlung getätigt wurde. Müsste ja dann eigentlich das neue Konto sein. Fehlanzeige. Bitdefender absolut unhilfreich, man entschuldigt sich bloß und verweist einen an den Zahlungsdienstleister. Der kann auch nix machen weil das Geld von der Bank nicht abgewiesen wurde, also irgendwo angekommen sein muss. Ich habe sogar ein Dokument fotografiert als Nachweis dass das alte Konto aufgelöst wurde. Keiner kann was machen. Und ich werde immer wieder dazu aufgefordert meine Bank zu kontaktieren. Ich habs zwei mal mit der Bank telefoniert. Konto existiert nicht mehr und das Geld wird bei einem aufgelösten Konto direkt abgewiesen ohne dass der Zahlungsdienstleister benachrichtigt werden muss. Jetzt hab ich also für fast 80€ein neues Abo und keine Erstattung für die 69,90€ vom alten Abo. Großes Kino, werde nie wieder bei Bitdefender ein Abo abschließen. Wehe das wird nächstes Jahr automatisch erneuert obwohl ich es direkt so eingestellt habe, dass es nicht erneuert wird, nachdem ich eine Email bekommen hab, dass Abo im Folgejahr 129€kosten wird.
Date of experience: July 9, 2025
I spent threed ays locked out of my Android phone. This is my top-line assessment of the Bitdefender experience during this period of time. The three day period spanned from late on a Friday, until late on a Monday. At that point, I aborted the mission of realistically obtaining assistance in a meaningfully timely way, and I effected a factory hard-reset of my phone by myself. This itself was not without its longer-lasting negative consequences, as I'm still trying to re-build things as they were. But waiting for Bitdefender Technical Engineering Support (i.e. Level II Support) to reply to my pleas for assistance in a timely way, was causing more stress and anxiety than it was worth. Consider this an effort to contribute to due-diligence in decision-making for persons considering using Bitdefender. Hopefully you can go in to the decision-making matrix with 'eyes wide open.' FRONTLINE CHAT WORKERS The individuals staffing the 24/7 real-time chats are empathetic, efficient, and enthusiastic in their attempts to find solutions. However, the scope of what they can remedy is seemingly limited. I wish they had volunteered that Level II Support is not available on the weekends. This could have completely re-shaped my experience. WHEN THINGS GET COMPLICATED, LEVEL II TECHNICAL SUPPORT ENGINEERS SUDDENLY DISAPPEAR Complex and/or atypical cases are bumped up to 'technical support engineers' The one such 'technical support engineer' I dealt with proved to be useless in assisting me. Why? Not due to technical incompetences. Rather, he went AWOL/Silent when I shared a screenshot with him demonstrating that contrary to his assertion, my interface was different than the one he was describing. Further, I was inquiring about suggested next steps. In other words, when the proverbial '!@#$ hit the fan' in terms of complexity, suddenly he wasn't quick to answer. UNPROFESSIONAL COMMUNICATION I don't expect miracles, but he could at least have demonstrated the professionalism to admit that there was an issue to which he may not have an immediate solution, and the next steps he anticipated trying in an effort to remediate the situation (e.g. confer with XYZ colleagues, and that I could expect to hear back in ABC time-frame, etc.). This would have helped to set realistic expectations. When instead I received no reply whatsoever...put yourself in my shoes (after 3 days of being locked out!), and ask yourself how you would feel? ROMANIAN BUSINESS HOURS It seems that 'technical support engineers' are staffed primarily or exclusively during Romanian business hours. Even during Romanian business hours, any assurances that a case has been flagged as warranting greater urgency, were seemingly meaningless. NO WEEKEND SUPPORT BEYOND STANDARD CHAT 'Technical support engineers' are not staffed on weekends. At the end of the day, following way too long periods of non-responsiveness, and despite my request that someone at least assist me with a real-time walk-through of my attempts with a hard reset (i.e. I was encountering a 'NO COMMAND' error message when attempting a factory hard-reset), I decided to troubleshoot this myself. I believe that with more transparency and honesty about the limitations of access to 'advanced' technical support, I could have been spared three days worth of stress and anxiety. I resent this deficit of transparency and honesty. Especially for a product tied to security, it would seem unwise to breach my trust. Moving forward, if I again require support, I will collaborate with entry-level, real-time chat support, and if my problem is not then solved, I will then proceed directly to a hard-reset. I won't waste time waiting on 'technical support engineers.' I do not see myself renewing my subscription when it comes due. I will try to find other solutions to remedy my security concerns, whether that means exploring different 3rd-party applications, or security measures native to Android itself. Moreover, I will have either further impetus to explore whether my understanding is accurate that a closed ecosystem such as iOS may be more secure than Android, thereby expediting my migration to iOS, to avoid a reliance on products such as Bitdefender. Maybe you are generally more tech-savvy than I am. Maybe you won't be in a situation where other people depend on being able to reach you by phone, and delays won't matter to you as much as they do to me. Maybe you are more experienced than I, and therefore you have already tempered your expectations of tech support generally, including how fast/slow they respond. And if not, then I hope this review is helpful to you.
Date of experience: July 8, 2025
Top Service! Support was very friendly and helpful.
Date of experience: July 8, 2025
