American Water Resources

SCAM!!!!!!!!!!!!!!!!!!!!

Came right in, made an assessment and temporarily fixed issue. Still waiting for call about replacing unit.

complete scam, don't bother. I called them with a leak problem, after the water company dtermined there was one... they said, you have to identify exactly where the leak is, and then we will send someone out! What a scam.... plus, the reps hardly speak english (I spoke to several different ones, they can't tie two works together)

They went out of their way to find the trap.

Very good customer service made all out effort in assisting me on my property and household needs on protection. Thanks

Fast, efficient, professional service.

Took three weeks for them to come clear my sewer line clog. I had to call them numerous times and make a formal complaint for someone to show up. They used to be a great company but unfortunately have outsourced their customer service which has negatively impacted the company.

I had to click on one star to be able to review. This company just scammed us horribly this weekend. I had been paying them for 6 months, $12.49 a month. We called them Sunday several times. They kept saying there are no providers in our area. Monday, we were still calling them. They kept telling us there was no service provider in our area. Then, they told us it would be 72 hours before anyone could come. It was our sewer line and we could not use our toilets for 2 days. Several times they said a supervisor would call us back when we asked to speak with one. Never happened. So, I paid $99.92 dollars for nothing! Absolutely nothing. Buyer BEWARE of this company. The American Water Company who is our water provider would do nothing even though they are associated with American Water Resources. They said there was nothing they could do. DO NOT give this company any of your money. They will NOT HELP YOU, PERIOD!!!!!!!!!

Was about to sign up but good thing for these reviews. Thank you to all!

Wish I could give them a zero. I have paid for their insurance for years and they have been horrible. My water line busted two weeks ago in my yard and was backing up into my basement. They sent two guys from Hartmann and Sons both said it’s legit and is an emergency. Had my water shut off and now I am told by Hartmann’s they don’t work in my area so the insurance company is looking for another company which is in day two. Stay away from these bums and get a rider on your home policy

I was just about to sign up but thanks to all that post their experience. It has help me and perhaps a lot of other potential victims. GOOD JOB!!!

Called to get help and never heard back. A few days later I started getting emails from this company called Keepe saying the appointment was cancelled by AWR. This happened several times and when I contacted AWR again they told me to call the number myself to make an appointment. When I tried to cancel my subscription with them they kept me for 20 minutes before they finally cancelled. These guys a nothing but a SCAM

I only give one star because it's the only way I can write my experience ok first I set up the appointment they say they use a plumbing company called Keepe up so I waited for them to call, it took 3 days so I called them to find out what the problem was and they said they have a lot of people ahead of me ok so I'm still waiting and I get a text saying my appointment was canceled and I should call to see what the problem was so I did and they first asked me if I wanted to get in home coverage for a small fee in which I answered no unless the present problem is handled so they set me up another appointment with urgency and again it was canceled out the same way before so by this time my plumbing is backing up and I had no choice but to call a real plumber to diagnose the problem and start a real fix. Bottom line this company is only out to get your account to pay them money with no results or intention of fixing the problem and this should be outlawed, or they should be tracked down and repay everyone who spent money with hopes of getting a fair deal. Signed C.B. a tusting customer but never again to them.

Received a card in the mail from AWR. Once I read the small print stating "if your initial payment is by check you are authorizing AWR to use the bank information on your check to setup and initiate recurring electronic transfer payments". This is definitely a NO-NO for me. I rarely let anyone pull funds from my account - I send payments to my suppliers. Also, in my opinion, if a company is willing to charge a very minimal monthly fee ($3 - $4) to provide protection for services lines (which can be very costly), this is a red flag to me. I understand there may be those who have very old homes and cannot get homeowners insurance, but getting protection from a company like AWR is just throwing money away. Unfortunately, we live in a world of some dishonest, wicked people who do not have a conscience. They just want the money. PLEASE BE AWARE and do your research before signing up with any company that sends you marketing information or contacts you in any way.

Water leaking in my house, I have inside/outside coverage. Three different appointments scheduled since 6/26, all were no call/no show. Talk to customer service several times and still no repair. They say they don't have techs in my area (MS). Then why are they selling the plan in MS???? They say I can pay and they will reimburse me. Told them heck no....SCAM, SCAM, SCAM, SCAM. Who can we contact to report this and get something done about a fraudulent company???? How can they be allowed to continue doing business?

Sent in a warranty request in October 2023, was told they didn’t have any electrical vendors in Colorado. They said to hire a contractor and they would reimburse me. Received a few estimates and went with lowest cost to replace circuit breakers. They said to email the receipt and I would be reimbursed. I’ve already sent emails 4 times with paperwork they requested. Eac time they say it takes 6 to 8 weeks for reimbursement. It is now July 2024 and have not received any reimbursement from them. Been told it was approved, call back and they say it’s been declined. I pay for a warranty that covers all electrical repairs. Don’t buy warranty from this company. 8 months and still not a single call from them, I have to keep calling them. Have other coverage also for water but sure it’s as losey as electrical coverage. I’m going to keep calling until they respond and reimburse me.

DO NOT SIGN UP WITH American Water Resources nothing but scam. All I did was get the run around when I filed a claim. Over 24 hours and there still was not "a contractor available" Each person I spoke with or live chatted with told a different story. They took my payment for appointment right away, but gave me no help at all. So now we will see if I get my appt refund and if they actually cancelled my account like I asked.

Let us all sing the scam song! Scam Scam Scam Scam Scam Scam Scam Scam all the way! My wife signed us up not knowing this.... when I saw the flier I came here and Lord and behold.... "Tank jew far culling AAA EM RR...." Sorry. But the best scams come from India. Sad.... I then came here and my fears are confirmed.

To MaryBeth, With no disrespect to you whatsoever. Have you read the other reviews where people are not getting their waterlines or any kind of protection handle that they signed up for? This company actually took it upon themselves to enroll me in a program altering my check that I mailed them. Caused me all kinds of Hardship trying to close my checking account to stop further fraud from American water, resources of Ohio! If a problem arises with you will not get a contractor out there to fix the issue in your house or outside of your house whatever it is you bought from this company. Cancel it while you can. They are only scamming you and getting payments from you that you will never get any work from.!

this is a SCAM authorized by law, look at the name of the commissioner at DEP, these people came form DOG countries and brings their DOG BITING attitude here to interrupt peaceful and calm people...he just want o make money for the someone he knows at AWR, maybe it is his company under hidden name....