Arpanu Medical is a healthcare provider specializing in a range of medical treatments aimed at addressing various patient needs. The company offers services including hair transplantation, aesthetics, dentistry, bariatrics, ophthalmology, health check-ups, in vitro fertilization (IVF), and oncology. Each treatment is designed to improve the quality of life for patients seeking effective and personalized medical solutions.
Targeting individuals who require specific medical interventions, Arpanu Medical emphasizes the importance of confidentiality and professionalism throughout the patient experience. The company provides detailed information on treatment options, facilitating online consultations and free quotations to assist potential patients in making informed healthcare decisions. With a commitment to understanding individual medical needs and emotional demands, Arpanu Medical strives to deliver life-changing solutions in a supportive environment.
Arpanu Medical has a positive customer experience.
Arpanu Medical receives overwhelmingly positive feedback, with many reviewers praising the skilled surgical team, particularly Dr. Serhan and Dr.
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Mehmet Akif Yıldırım, for their expertise and the impressive results of procedures like rhinoplasty. Customers frequently highlight the clinic's high standards, likening it to a luxurious hotel with clean facilities and attentive staff. However, a small number of reviews express dissatisfaction, citing issues such as inadequate follow-up support and logistical problems during hospital transfers, which caused unnecessary stress. Despite these criticisms, the majority of patients report a high level of satisfaction with their surgical outcomes and the overall experience at the clinic. Overall, Arpanu Medical is viewed positively, with a strong emphasis on quality care and successful results.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.8
622
100%
● Low
4.8 / 5 overall
=
622 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
2.3▼ 0.7
12-month avg
4.2
All-time
4.8
Category avg
4.4
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.5
2
Sep 24
5.0
5
Oct 24
5.0
4
Nov 24
5.0
3
Dec 24
3.8
11
Jan 25
5.0
1
Feb 25
5.0
1
Mar 25
—
0
Apr 25
1.0
1
May 25
5.0
1
Jun 25
1.0
1
Jul 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 484 positive reviews
Customer service18%
85 mentions
Helpful support11%
54 mentions
Professionalism11%
51 mentions
Friendly staff8%
39 mentions
“The clinic is of highest standard”
On “Customer service” · Feb 12, 2025
Top complaintsof 12 negative reviews
Response time25%
3 mentions
Communication25%
3 mentions
Customer service17%
2 mentions
Payment issues17%
2 mentions
“Since 17/06/2025, I’ve been trying to reach out to the doctor and his team regarding persistent tip swelling, nasal b...”
On “Response time” · Jul 12, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
Overall rating and review count for this company and similar companies
I am now just over 3 months post rhinoplasty
Results are so far just gorgeous
Had a follow up today with mo
Sent updated pics and all is looking good
Healing process is going super
Thank you all for your care and kindness especially Dr Serhan Derin who is a fantastic nose surgeon
Wo soll ich anfangen, es war einfach super gestaltet und organisiert. Mein Koordinator Alexey war mega nett und immer da, um meine tausend Fragen und Anliegen zu besprechen. Alle Ansprechpartner an sich waren spitze. Es wurde sich um alles gekümmert, ob im KH oder im Hotel. Es gibt nichts zu meckern. Dr. Akif an sich ist sehr kompetent und ich bin gespannt auf das Endergebnis meiner Nasen OP.
Danke an das komplette Team! Ihr seit toll und ich hab mich sehr wohl gefühlt in euren Händen, danke euch von Herzen!
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Ho avuto il piacere di parlare con il consulente August che consiglio veramente a tutti e se non vi capita chiedete proprio di lui♥️August è’una persona professionale,subito a darti le giuste informazioni attivo sin da subito dolce,cordiale…spostarmi da Napoli a Istambul era un pensiero fisso ma lui con la sua dolcezza mi ha riassicurato in tutti i modi,non c’è stato neanche un momento che io abbia pensato di non partire più!August e’ una di quelle persone che si incontra raramente nella vita davvero,ed io ho avuto la fortuna di poterlo conoscere,e’ una di quelle persone a cui auguro di arrivare sempre più in alto nella vita con tanta fortuna perché sono certa che può arrivare ovunque con il suo carattere,la dolcezza e la cordialità grazie mille August♥️
I want to thank Dr Serhan for giving me the perfect natural nose. I am currently 4 weeks post op and my whole life has changed! The whole process from start to finish has been outstanding. I also would like to thank the medical team & staff for looking after me. Big shout out to John and Dajan! If it wasn’t for Dajan I would not be here! Totally recommend Dr Serhan & team!
Ho contattato questa agenzia Arpanù un anno fa’ per la riduzione del seno, all inizio sono stata seguita , parlavo con la signora Greta , sono stata operata dal dottor Aykut Gök il quale ha fatto un pessimo intervento, ho ricontattato l agenzia Greta non c’era più ,c’era il signor Manuel e poi il signor Ugur ,cambiano agente spessissimo🤷♀️dopo una lunga trattativa con Ugur ,ed dovuto faticare per rifare l intervento , volevano farmi ripagare,alla fine ho aggiunto 500 euro , l intervento è stato peggio del primo , mi ritrovo con un seno basso ed uno alto, uno piccolo ed uno grande , uno scempio per intenderci, richiamando l agenzia e poi il chirurgo ,per avere il rimborso, si sono scaricati le colpe a vicenda ed io mi ritrovo con due interventi senza risultato e nessuno mi risponde più, sono costretta ad andare per vie legali,non rivolgetevi a questa agenzia arpanu’ e chiedete un medico che non sia Aikut GOk ,ps anche la mia amica è tutta storta dopo aver fatto insieme a me la addomino plastica ,fate massima attenzione
From start to finish everything was amazing! Treated like royalty, everything was clean and spotless. Had amazing results since and have been given updates and regular advice since. Thank you for my second chance!
Dr. Barış Çin is an incredibly experienced surgeon. I had two video consultations with him, and when he realized I was still unsure about which size implants to choose, he suggested coming in one day prior to surgery for another consultation to explore different size options. He provided detailed explanations and answered all of my questions thoroughly. I felt well taken care of throughout the entire process. From the outset, it was paramount to me that my breasts would have a natural appearance and not be overly large. Now, nearly three weeks post-operation, I must say that I am very pleased with the outcome. They look exactly as natural as I envisioned them. Additionally, my German translator, Bahar, was incredibly helpful throughout my journey. She responded promptly to all of my inquiries and was always very kind and supportive. Serhat was present at the location and proved to be exceptionally helpful. Apart from assisting with translation, he also provided us with valuable sightseeing recommendations in Istanbul and shared some historical insights. Thank you all for making my surgical journey so stress-free. I would wholeheartedly recommend Dr. Barış Çin and his team.
Ich habe vor einigen Wochen mit meiner Cousine zusammen eine Nasen-Op bei Dr. Serhan Derin machen lassen. Und das sowohl aus gesundheitlichen als auch aus ästhetischen Gründen.
Die Organisation von dem arpanu-team lief schnell und reibungslos. Da möchte ich einmal Göksel danken, der auf jeder unserer Anliegen eingegangen ist. Das Hotel war schön und auch sehr sauber. Wir wurden per Transfer zu den Terminen befördert und mussten uns praktisch um nichts kümmern! An dieser Stelle bedanke ich mich bei Bahar🤍. Sie ist auch noch nach der Operation weiterhin für alle Fragen offen und erkundigt sich nach dem gesundheitlichen Status .
Zu der Op: Ich hatte zunächst echt Angst vor der Op, wie auch meine Cousine, aber Ferit hat uns die Angst etwas nehmen können und war super nett. Dr. Serhan Derin strahlt solch eine Ruhe und Kompetenz aus, sodass ich mit gutem Gewissen in die Op konnte. Auch die Aufklärung und Besprechung fand ich informativ und ehrlich. Er ging auf all meine Wünsche ein und hat sie super umgesetzt. Ich bedanke mich bei Dr. Serhan Derin für meine neue Nase. Auch der Krankenhausaufenthalt war sehr angenehm und alle haben sich gut gekümmert.
Ich bin super zufrieden und froh, dass ich es dort gemacht habe 🙏🏼.
Estoy encantado, está intervención tendría haberla hecho antes, mi vida ha cambiado y se que va a cambiar mucho más. Gracias a mí cirujano y también a mis nutricionistas Selvi y Doğa, y por supuesto a todos el equipo que me ha acompañado desde nos pusimos en contacto con esta empresa desde España, empezando con Rosa, Haki los dos traductores y todo el personal que nos ha atendido y nos.sigue atendiendo. Gracias, gracias, infinitas gracias.
Tout était parfait 🏆
Un grand merci au docteur et aux personnel hospitalier, au groupe du docteur Mohammed et des diététiciens Semvi et Doga pour leur disponibilité .
L’Opération ses dérouler le 12 octobre 2023 , tout ses parfaitement bien passer aucunes douleurs poste opératoire … me voici 6 mois plus tard avec -33kg cette opération à changer ma vie ✅
The whole process was great & they were patient and explained everything in details. Dr Muhammed and Dietitian Selvi and Dietitian Doğa followed up and checked me post op, answered all the questions and explained how the diet works and recommended few recipes.
Excelente todo, están súper pendientes todo el tiempo de tus cambios de dieta
Son muy amables y responden cualquier inquietud mis dietistas Selvi y Doĝa muy amables muchas gracias
Excellent service help me a lot clear instructions I was picked up at the airport directly to hotel no problems at all I had a gastric sleeve on april 2023 great staff Excellent doctor and dietitian
Großes Kompliment an alle die an dieser Organisation beteiligt sind. Vom erst Gespräch bis zur Entlassung sehr gut durchgeplant, offen für jede Frage und immer an der Seite! Egal ob Dolmetscher, Arzt, Krankenschwester oder Ernährungsexperten…sie haben immer ein Lächeln und ein nettes Wort übrig! Danke 🌸🫶🏼
Hace un año de mi intervención.
He perdido 17 kg y ahora me mantengo en mi peso. Me siento guapa, estoy feliz y cuido mi alimentación.
Fue una gran decisión. Me ha cambiado la vida y estoy muy agradecida a todo el equipo por lo bien que me trataron y por toda la atención recibida durante este año.
Totalmente recomendable.
Arpanu Medical is a healthcare provider specializing in a range of medical treatments aimed at addressing various patient needs. The company offers services including hair transplantation, aesthetics, dentistry, bariatrics, ophthalmology, health check-ups, in vitro fertilization (IVF), and oncology. Each treatment is designed to improve the quality of life for patients seeking effective and personalized medical solutions.
Targeting individuals who require specific medical interventions, Arpanu Medical emphasizes the importance of confidentiality and professionalism throughout the patient experience. The company provides detailed information on treatment options, facilitating online consultations and free quotations to assist potential patients in making informed healthcare decisions. With a commitment to understanding individual medical needs and emotional demands, Arpanu Medical strives to deliver life-changing solutions in a supportive environment.