Arpanu Medical is a healthcare provider specializing in a range of medical treatments aimed at addressing various patient needs. The company offers services including hair transplantation, aesthetics, dentistry, bariatrics, ophthalmology, health check-ups, in vitro fertilization (IVF), and oncology. Each treatment is designed to improve the quality of life for patients seeking effective and personalized medical solutions.
Targeting individuals who require specific medical interventions, Arpanu Medical emphasizes the importance of confidentiality and professionalism throughout the patient experience. The company provides detailed information on treatment options, facilitating online consultations and free quotations to assist potential patients in making informed healthcare decisions. With a commitment to understanding individual medical needs and emotional demands, Arpanu Medical strives to deliver life-changing solutions in a supportive environment.
Arpanu Medical has a positive customer experience.
Arpanu Medical receives overwhelmingly positive feedback, with many reviewers praising the skilled surgical team, particularly Dr. Serhan and Dr.
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Mehmet Akif Yıldırım, for their expertise and the impressive results of procedures like rhinoplasty. Customers frequently highlight the clinic's high standards, likening it to a luxurious hotel with clean facilities and attentive staff. However, a small number of reviews express dissatisfaction, citing issues such as inadequate follow-up support and logistical problems during hospital transfers, which caused unnecessary stress. Despite these criticisms, the majority of patients report a high level of satisfaction with their surgical outcomes and the overall experience at the clinic. Overall, Arpanu Medical is viewed positively, with a strong emphasis on quality care and successful results.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.8
622
100%
● Low
4.8 / 5 overall
=
622 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
2.3▼ 0.7
12-month avg
4.2
All-time
4.8
Category avg
4.4
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.5
2
Sep 24
5.0
5
Oct 24
5.0
4
Nov 24
5.0
3
Dec 24
3.8
11
Jan 25
5.0
1
Feb 25
5.0
1
Mar 25
—
0
Apr 25
1.0
1
May 25
5.0
1
Jun 25
1.0
1
Jul 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 484 positive reviews
Customer service18%
85 mentions
Helpful support11%
54 mentions
Professionalism11%
51 mentions
Friendly staff8%
39 mentions
“The clinic is of highest standard”
On “Customer service” · Feb 12, 2025
Top complaintsof 12 negative reviews
Response time25%
3 mentions
Communication25%
3 mentions
Customer service17%
2 mentions
Payment issues17%
2 mentions
“Since 17/06/2025, I’ve been trying to reach out to the doctor and his team regarding persistent tip swelling, nasal b...”
On “Response time” · Jul 12, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
Overall rating and review count for this company and similar companies
The clinic is of highest standard. Clean, efficient and warm, caring staff members.
The food is delicious and portions are enough. The clinic feels like some 5star hotel. Very beautiful. I read the reviews of the post surgery nursing support staff in turkey not caring and empathetic enough. I must say, except for some little mishap (involving the nurse not reaponsind to my emergency bell for more than 20min, which I, imediately
notified my personal interpreter about) , all was well. Thanks to the clinic management and staff.
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Elit Klinik stands out as an exceptional healthcare facility, offering a spotless and meticulously maintained environment that ensures patients feel safe and comfortable at all times, while its nursing staff impresses with their attentiveness and efficiency, always responding swiftly and empathetically to patients’ needs with genuine care.
Also Dr. Mohamed Sid, the post op consultant provides an extraordinary breadth of medical knowledge combined with his ability to provide clear, detailed, and reassuring explanations makes him an outstanding consultant. His unwavering dedication to being available at all hours for prompt and thorough responses highlights his commitment to delivering unparalleled patient care. Dr. Mohamed’s professionalism, responsiveness and commitment to providing excellent care makes him an invaluable resource.
Lastly Robert, who is an exceptional interpreter that demonstrates a calm and comforting demeanour that immediately puts you at ease, creating a sense of trust and reassurance from the very start. What truly sets Robert apart is his genuine dedication to ensuring you fully comprehend everything being communicated. Furthermore, his attention to detail and ability to bridge language barriers seamlessly is truly remarkable. Robert is a gift to anyone who has the privilege of working with him!
Je souhaite exprimer ma grande satisfaction suite à la rhinoplastie réalisée par le Docteur Serhan et son équipe. Leur professionnalisme, leur écoute et leur attention aux détails m’ont mis en confiance dès le début. Le résultat est naturel et parfaitement en harmonie avec mon visage, dépassant mes attentes. Toute l’équipe a fait preuve d’une organisation impeccable et d’un accueil chaleureux, ce qui a grandement facilité mon expérience.
Je tiens également à remercier Harpanu Medical, qui vous accompagne sur le plan humain et du service avec une qualité irréprochable, rendant chaque étape plus sereine et fluide.
merci également à ma référente Hania, dont le soutien bienveillant a été essentiel tout au long de ce parcours. Elle a su répondre à toutes mes questions avec patience et clarté, me guidant étape par étape, y compris après mon retour en France. Sa disponibilité et son empathie m’ont beaucoup rassuré.organisation impeccable et d’un accueil chaleureux, ce qui a grandement facilité mon expérience.
Enfin, je remercie le Docteur Mohamed Sid pour son suivi post-opératoire attentif et ses conseils, essentiels à ma récupération.
Je recommande vivement le Docteur Serhan et son équipe ainsi qu’Harpanu Medical, pour leur compétence, leur humanité et leur dévouement.
A.🇫🇷
Both me and my sister have gotten our nose jobs done by Dr Serhan! My experience was amazing as the clinic was super nice and clean and the staff was so sweet and helpful!
I recently had a rhinoplasty procedure. From the moment I woke up from surgery, the nurses and doctors were attentive, caring, and made me feel comfortable and well taken care of. They checked on me regularly, answered all of my questions, and made sure I had everything I needed for a smooth recovery. I truly felt like I was in good hands and that they genuinely cared about my well-being. I am so grateful for the amazing care I received and would highly recommend Arpanu Medical to anyone considering rhinoplasty.
Especially Dr. Mohamed. He listen to my concerns and made sure to follow up with me regularly after the surgery to ensure that my recovery was going smoothly.
He answered all of my questions and addressed any concerns I had, making me feel comfortable and confident in my decision to undergo the procedure.
Thank you, Dr. Mohamed
I want to leave a review to help those wondering if this is the right choice…
I want to leave a review to help those wondering if choosing Dr Serhan Derin is the right choice. Rest assured, you are in very skilled and caring hands. I am 4 months post op and am feeling very grateful and very happy about my results. After surgery, do not worry, Dr Mohamed will help answer any questions you have about your post op journey. He has made himself available all times of the day, any day of the week. Remember, everyone’s healing is different, so you may have many questions. He will have the answer. He is very patient, kind, and understanding. He has held my hand throughout my healing journey, and without him, I would not be doing what is best for the healing of my nose. After the long awaited decision to get a rhinoplasty, traveling, and money spent, I want to get the best possible result. Thank you, Dr. Mohamed!
I had surgery on October 24th, and before choosing Dr. Serhan, I reached out to friends from Istanbul for recommendations on the best surgeon. My procedure wasn’t only for appearance; I also had issues with breathing on my right side, so finding a highly skilled doctor was essential.
If you're looking for a doctor who truly knows his work, Dr. Serhan is absolutely the right choice. He is a highly skilled specialist who listens carefully and takes all your wishes for your nose into account. I couldn't be happier with the results; my nose looks very natural, which was incredibly important to me.
The staff was also wonderful. Post-op consultant Bahar was incredibly kind and helpful, assisting me with anything I needed. I could always reach out to Bahar, Selen, or the medical staff at the hotel for anything I needed, which made the entire process much easier.
The clinic was spotless and professionally managed. There’s really nothing negative I can say. Thank you so much to Dr. Serhan and the whole team for their help and kindness!
Muy contento con el proceso eh perdido y mantenido mi peso la nutrisionesta selvi a un siguen interesados dos años después de saber cómo siguen los que nos hemos operado felicidades muy profesionales
I completed a review about Arpanu, just after surgery and the service and care was fantastic. This post is to highlight the amazing aftercare I have had in the last year. I am 12 months post op today and am so grateful for the help and support from Dr Muhammed and Dietitian Selvi and Dietitian Doğa who are in a WhatsApp group with me. They have been there for help and support whenever I needed them and have stayed in contact and tracked my progress! Amazing service and support! Thank you!!
Dr Serhan is a consummate professional and it's clear he loves his work. Dr Serhan has a calm presence and listens attentatively to ones requests and offers feedback to consider. The whole package was very well arranged from booking with Diana to the hotel accommodation and the surgery.
Dr. Gökhan Mersinlioğlu, Dr. Mohammed and the whole surgery team was excellent. I had a great experience from the beginning with my medical advisor Simge keeping in contact with me and arranging all my transportation and hotel accommodations. Robert Isaaq was very helpful assisting me with translations and guiding me through the hospital to get me lab work done. I felt safe and the hospital was beautiful. Surgery went very well and I am healing wonderfully.
Before I chose Dr. Gökhan Mersinlioğlu, I contacted over 20 clinics to understand their offerings and working methods. Some clinics never replied, while others sent pictures of their facilities, which were in terrible condition. Some quoted extremely high prices, while others offered prices so low that it felt like a scam because they were overly pushy. It just didn’t feel right.
Then I connected with Lena, a medical consultant from Arpanu Medical. She was excellent at answering my questions and provided me with three doctors, their prices, and the hospitals they worked in, allowing me to calmly do my research and choose between them. Lena gave me all the information I needed, making the process smooth and headache-free. She provided me with links to the hospitals, hotels, doctors' clinics, and their social media pages, allowing me to easily review their portfolios and make a well-informed decision. She provided reassurance while also giving me space to make my decision. Among all the clinics I contacted, Lena was the only one who made me feel confident that her agency was the right choice.
After doing my research, I decided to go with Dr. Gökhan Mersinlioğlu because I liked his work ethic and, of course, his expertise in rhinoplasty and septoplasty, which aligned perfectly with my goals. Once I informed Lena of my choice and the timeframe I had in mind, she quickly arranged everything. I wanted to spend an extra week in Istanbul for tourism, and she organized it all—accommodation, transportation, and communication with the doctor. Lena managed every detail, making the experience stress-free, which I deeply appreciated. She kept me updated at every step, from pickups to appointments, and ensured that everything ran smoothly. Trusting her to handle my arrangements in Istanbul was the best decision I made. Thank you, Lena.
I also want to extend my gratitude to the nurses at Medicana Hospital, who took great care of me during my overnight stay after the surgery. Special thanks to coordinators Robert and Roberta for their help with translations, and to Omar and nurse Burak at the hotel, who assisted me with my medication and ensured I was comfortable. I’m also thankful to all the staff at Nova Plaza Orion, Nova Plaza Prime, and Nova Plaza Pera—the hotels where I stayed during my time in Istanbul.
Of course, a huge thanks goes to Dr. Gökhan Mersinlioğlu, an exceptional doctor. He was incredibly kind, and before the surgery, we had a thorough consultation where he made sure to understand my wishes for my nose. He exceeded my expectations. On the day my cast was removed, I visited his clinic to take off both the cast and the silicone nasal splints, which was almost painless. He was very helpful in answering all my questions and guiding me on what to do post-op. I underwent septorhinoplasty to improve both the appearance of my nose and my breathing. When I was younger, I had an injury that not only altered my nose’s appearance but also gave me a deviated septum, making it difficult to breathe. Dr. Gökhan helped me immensely, so much so that I stopped needing painkillers just three days after the surgery.
Now, three weeks post-op, I’ve been home for two weeks. Dr. Mohamed Sid, my post-op doctor, has been in regular contact, checking in on me and evaluating my progress through photos of my nose. This ongoing care has been incredibly reassuring. Dr. Mohamed Sid has been wonderful in answering questions and making sure everything is going smoothly. Three weeks post-op, I have no swelling around my face or eyes, and my breathing has improved tenfold. I’m really excited to see the final result once all the swelling subsides.
Thank you all the way from Denmark :)
The best experience ever with Dr Gökhan, Dr Mohamed and Arpanu
My experience with Arpanu has been extremely satisfying! From booking my surgery with the wonderful Simge who answered all my questions to the accommodations like the beautiful hotel and transportation everywhere to the surgery itself and also the wonderful post op follow up! Dr Gökhan is a brilliant surgeon who was honest about my starting point (broken and completely botched nose with no support) and he told me what needed to be done in order to help me fix my issue. Cartilage from my ribs were needed as my case was very complex. He was confident and I felt very safe undergoing surgery in his hands. I had zero pain in my face afterwards, but felt a little sting in my ribs only a few days after surgery. The cast removal with Dr Gökhan was a very exciting day! Finally, I got to see glimpse of how gorgeous my nose was turning out. The post op follow up with Dr Mohamed made me assured I was still in great hands as he gave me advice and answered all my questions as they popped up. He wants me to keep him posted on my recovery and I still send him and Dr Gökhan post op pictures for feedback. Today, 7 months post op, my nose has its support, it fits my petite face perfectly and I couldn't be happier! Just to think that it is still in recovery makes me feel extremely good! It keeps getting smaller and smaller every day, and did I mention how wonderful it feels to be able to breathe properly? I had no idea breathing was an issue until after my surgery and I noticed a world of difference! Thank you Dr Gökhan, Dr Mohamed and Arpanu for everything!
Arpanu Medical is a healthcare provider specializing in a range of medical treatments aimed at addressing various patient needs. The company offers services including hair transplantation, aesthetics, dentistry, bariatrics, ophthalmology, health check-ups, in vitro fertilization (IVF), and oncology. Each treatment is designed to improve the quality of life for patients seeking effective and personalized medical solutions.
Targeting individuals who require specific medical interventions, Arpanu Medical emphasizes the importance of confidentiality and professionalism throughout the patient experience. The company provides detailed information on treatment options, facilitating online consultations and free quotations to assist potential patients in making informed healthcare decisions. With a commitment to understanding individual medical needs and emotional demands, Arpanu Medical strives to deliver life-changing solutions in a supportive environment.
