Arpanu Medical is a healthcare provider specializing in a range of medical treatments aimed at addressing various patient needs. The company offers services including hair transplantation, aesthetics, dentistry, bariatrics, ophthalmology, health check-ups, in vitro fertilization (IVF), and oncology. Each treatment is designed to improve the quality of life for patients seeking effective and personalized medical solutions.
Targeting individuals who require specific medical interventions, Arpanu Medical emphasizes the importance of confidentiality and professionalism throughout the patient experience. The company provides detailed information on treatment options, facilitating online consultations and free quotations to assist potential patients in making informed healthcare decisions. With a commitment to understanding individual medical needs and emotional demands, Arpanu Medical strives to deliver life-changing solutions in a supportive environment.
Arpanu Medical has a positive customer experience.
Arpanu Medical receives overwhelmingly positive feedback, with many reviewers praising the skilled surgical team, particularly Dr. Serhan and Dr.
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Mehmet Akif Yıldırım, for their expertise and the impressive results of procedures like rhinoplasty. Customers frequently highlight the clinic's high standards, likening it to a luxurious hotel with clean facilities and attentive staff. However, a small number of reviews express dissatisfaction, citing issues such as inadequate follow-up support and logistical problems during hospital transfers, which caused unnecessary stress. Despite these criticisms, the majority of patients report a high level of satisfaction with their surgical outcomes and the overall experience at the clinic. Overall, Arpanu Medical is viewed positively, with a strong emphasis on quality care and successful results.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.8
622
100%
● Low
4.8 / 5 overall
=
622 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
2.3▼ 0.7
12-month avg
4.2
All-time
4.8
Category avg
4.4
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.5
2
Sep 24
5.0
5
Oct 24
5.0
4
Nov 24
5.0
3
Dec 24
3.8
11
Jan 25
5.0
1
Feb 25
5.0
1
Mar 25
—
0
Apr 25
1.0
1
May 25
5.0
1
Jun 25
1.0
1
Jul 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 484 positive reviews
Customer service18%
85 mentions
Helpful support11%
54 mentions
Professionalism11%
51 mentions
Friendly staff8%
39 mentions
“The clinic is of highest standard”
On “Customer service” · Feb 12, 2025
Top complaintsof 12 negative reviews
Response time25%
3 mentions
Communication25%
3 mentions
Customer service17%
2 mentions
Payment issues17%
2 mentions
“Since 17/06/2025, I’ve been trying to reach out to the doctor and his team regarding persistent tip swelling, nasal b...”
On “Response time” · Jul 12, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
Overall rating and review count for this company and similar companies
Marcos was really helpful with the translations and he helped greatly with my hospitalization, I think his work was really valuable and without his help I wouldn’t have known what was going on. The hospital itself was great too but when I was in a lot of pain after my surgery some staff was trying to tell me to keep quiet which I did not appreciate.
Vorort im Krankenhaus waren die Krankenhelfer oft unfreundlich. Haben nicht viel gemacht, wäre meine Schwester nicht dabei gewesen um mir zu helfen wüsste ich nicht was ich gemacht hätte. Dolmetscher war super und die Ernährungsberater sind auch echt gut, antworten immer gleich und sind immer super nett. Die Krankenschwester mit der ich über WhatsApp weiterhin Kontakt haben muss, hat mich direkt ignoriert und antwortet seit Wochen nicht.
This is my honest feedback which I'm sure won't be liked! Dieticians are great and their support is brilliant. Pick up from airport was great but the so called 5 star hotel we were put in was dark, smelly, dirty and depressing. Staff were great tho. My friend came with me to sunbathe whilst I was recuperating and even tho a pool was advertised it wasn't in use and looked like it had never been... ever! The hospital was very clean and staff seemed good but there was a definate language barrier. I have to say it but Bella was awful. She did not appreciate how hard it was to show my body to a male nurse and as an interpreter should she be standing as close as the nurse whilst I had to strip?? I think not. She had no respect for my privacy and had no diplomacy. She came right in, no explaining and told me to lift my top. She spoke constantly to nurse and didn't relay what was being said. Made me feel very self conscious and embarrassed. The ward seemed very short staffed and you could buzz and sometimes wait over 30 mins for someone to come. The tests were very smoothly organised. After the operation I spent 2 days in the hospital where I was left to lie for a long time on a bloody sheet and where they gave me injections, fluids etc but i had not a clue what they were. I then went back to hotel, where my friend stated the food was awful so had to go out to eat. We were central istanbul, full of men who stare at women. Very intimidating. We lasted 2 more days in hotel before we paid £800 extra to get home. They advise you to drink protein water but you can't get it anywhere in Istanbul. I did feel that it was more like a conveyor belt where everyone was treated exactly the same instead of being treated as individuals. I love our NHS but staying in Scotland for this operation would have cost £12,000 and it cost me under £5,000 once flights were added. If people are as desperate as I was they would do what I did so please read this revue and make up your own mind but hopefully you now realise some of the pitfalls.
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Everything was organized and happened as told. The staff in the hospital was kind of unmotivated and it seemed as if they just wanted to get it done as fast as possible and were trying to get rid of you. Bella drove with us to the hospital but didn’t even greet us and she seemed annoyed by our questions. The operation went very well but the treatment from medical staff was cold and they were only in the room for a few seconds to get their job done and didn’t respond to our needs or fears. Also the doctor were there for barely 2 minutes and just wanted to take a picture for his instagram account and left without leaving room for any conversation or questions. It seemed as if every staff member was only interested in posting the results online and we were told multiple times that they expect many pictures of us to send them so that they can post them. The aftercare was ok and we got medication for the time after the operation and a contact to the diet assistant who gives you updated meal plans. The most positive thing was Nihal. She always made time for us and tried to realize everything we needed or wanted. She really is one of a kind and the good soul of the staff. We had so many questions and she was never acted annoyed and always made sure that she had time for only you.
Arpanu Medical is a healthcare provider specializing in a range of medical treatments aimed at addressing various patient needs. The company offers services including hair transplantation, aesthetics, dentistry, bariatrics, ophthalmology, health check-ups, in vitro fertilization (IVF), and oncology. Each treatment is designed to improve the quality of life for patients seeking effective and personalized medical solutions.
Targeting individuals who require specific medical interventions, Arpanu Medical emphasizes the importance of confidentiality and professionalism throughout the patient experience. The company provides detailed information on treatment options, facilitating online consultations and free quotations to assist potential patients in making informed healthcare decisions. With a commitment to understanding individual medical needs and emotional demands, Arpanu Medical strives to deliver life-changing solutions in a supportive environment.