Arpanu Medical is a healthcare provider specializing in a range of medical treatments aimed at addressing various patient needs. The company offers services including hair transplantation, aesthetics, dentistry, bariatrics, ophthalmology, health check-ups, in vitro fertilization (IVF), and oncology. Each treatment is designed to improve the quality of life for patients seeking effective and personalized medical solutions.
Targeting individuals who require specific medical interventions, Arpanu Medical emphasizes the importance of confidentiality and professionalism throughout the patient experience. The company provides detailed information on treatment options, facilitating online consultations and free quotations to assist potential patients in making informed healthcare decisions. With a commitment to understanding individual medical needs and emotional demands, Arpanu Medical strives to deliver life-changing solutions in a supportive environment.
Arpanu Medical has a positive customer experience.
Arpanu Medical receives overwhelmingly positive feedback, with many reviewers praising the skilled surgical team, particularly Dr. Serhan and Dr.
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Mehmet Akif Yıldırım, for their expertise and the impressive results of procedures like rhinoplasty. Customers frequently highlight the clinic's high standards, likening it to a luxurious hotel with clean facilities and attentive staff. However, a small number of reviews express dissatisfaction, citing issues such as inadequate follow-up support and logistical problems during hospital transfers, which caused unnecessary stress. Despite these criticisms, the majority of patients report a high level of satisfaction with their surgical outcomes and the overall experience at the clinic. Overall, Arpanu Medical is viewed positively, with a strong emphasis on quality care and successful results.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.8
622
100%
● Low
4.8 / 5 overall
=
622 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
2.3▼ 0.7
12-month avg
4.2
All-time
4.8
Category avg
4.4
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.5
2
Sep 24
5.0
5
Oct 24
5.0
4
Nov 24
5.0
3
Dec 24
3.8
11
Jan 25
5.0
1
Feb 25
5.0
1
Mar 25
—
0
Apr 25
1.0
1
May 25
5.0
1
Jun 25
1.0
1
Jul 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 484 positive reviews
Customer service18%
85 mentions
Helpful support11%
54 mentions
Professionalism11%
51 mentions
Friendly staff8%
39 mentions
“The clinic is of highest standard”
On “Customer service” · Feb 12, 2025
Top complaintsof 12 negative reviews
Response time25%
3 mentions
Communication25%
3 mentions
Customer service17%
2 mentions
Payment issues17%
2 mentions
“Since 17/06/2025, I’ve been trying to reach out to the doctor and his team regarding persistent tip swelling, nasal b...”
On “Response time” · Jul 12, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
Overall rating and review count for this company and similar companies
I got my nose done by Dr Gokhan and i must say his expertise is top tier and his work is impeccable. He was able to fix my crooked and droopy nose and was able to take in account my sleep apnea for recovery purposes. Along side with Dr Mohammad who also is very prompt in his reply and assistance with any questions i’ve had! I highly recommend them!!
I had my gastric sleeve 4 months ago and I am glad to say that the doctors alongside the dieticians are constantly checking up with me and sending me recipes to follow, I would say the doctors and the the dieticians are considerate and caring but to be honest I didnt have a good experience with the nurses at the hospital, overall Im happy with my decision and greatful for doctor mohamed and dietician Selvi Nur.
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Hi I'm Gavin I'm a 62 year old male from the UK.
I started my Gastric Sleeve surgery journey on 23rd June 2023 when I enquired about the procedures offered by Dr Ceyhun Aydogan from his assistant Sule. The information was very comprehensive and by the 15th July I had booked my procedure. My wife Pam and I travelled to Istanbul on Sunday 24th September and I had my surgery on Monday 25th. The surgery was very comfortable with minimum pain, the staff were very supportive and informative of what was happening. I started my rehabilitation four hours after my return to my room with hourly walks which helped very much. During my two night stay at the clinic we were looked after very well, and Pam received three meals each day of high quality and was able to sleep over.
I was discharged back to the Plaza Hotel on Wednesday 27th once everything was checked and satisfactory. Dietician Amy came to meet with us before we left to introduce us to the dietary programme that would start with the clear broth initially and at regular supervised intervals the diet would change. She explained that she, Selvi and Nora would be my dieticians for the next 12 months and introduced us to the WhatsApp support group. I also got my supply of high protein shakes and multivitamins and minerals for me to bring back to the UK
Sadly I understand the need for bland broth but it was totally tasteless and in most cases just a bowl of hot water Yuk!!!!
We continued to mobilise and I actually used the Spa gymnasium for the treadmill and swimming pool to enable me to improve on my recovery, Pam used the swimming pool daily much to her enjoyment.
We spent some time out and about away from the hotel sightseeing which was important for both physical and mental health.
We flew back to the UK on Sunday 1st October and everything was good.
Since my arrival back in the UK my Dietician team has changed a little, it is Dr Muhammed - Post Operative Doctor and Selvi and Doga as dieticians. They are very supportive and we remain in contact frequently, daily to start with but as time has progressed this has become weekly maybe fornightly. I'll update them at intervals on what I'm eating sending them pictures and reporting on my progress, and as I progress they will update and amend my diet to the next level with lots of information on what I'm eating and why. I weigh in monthly and send them the results along with pictures of my body changes and my body measurements.
The team have been brilliant, so very supportive and when I have had questions about things I don't understand they very promptly answer.
If you are going to consider this surgery I would recommend this clinic and surgeon and the post-op team. Please please don't make this journey on your own you need a companion with you all the way...... I watched people alone who were scared and this is not necessary. The procedure fees cover your partner or companion you just need to fund the extra air fare. It has been a great move on my part. To date as at 01.01.24 I have lost 33.2kg (5 stone) in 14 weeks. Good Luck
jai fait affaire avec cette compagnie de voyages pour ma rhinoplastie le 18 septembre 2023
les points positifs:
le transfert est confortable et personnel gentil.
aucun problème avec la langue n’est avec la communication, y’avais les traducteurs
hôtel est propre et le personnel est gentil
les points négatifs:
manque des informations: yavais personne qui ma parler avant que j'aurais besoin d’une protection contre soleil et tous sa, alors que avant de voyager en turquie jai leurs demander jaurais besoin de quoi ! donc j’ai du acheter tous labas, je trouve une perte dargent!
c’est vous faite une rhinoplastie : faut prendre une crème solaire et un chapeau
je trouve que hôtel est trop loin, déjà il est loin du centre-ville et aussi de la clinique, on plus ya pas de restaurant proche
a mon arrivée on turquie, il mon pas expliquer que cette compagnie vas me prendre on charge, il mon juste dit que je dois attendre devant un panneau dans la porte 14, personne ma parler darpanu, sa ma pris 20 min pour le retrouver, javais meme commencé a avoir peur
on gros manque de communication avec les conseillers
I had a breast reduction surgery with Prof. Dr. İlker and I am so happy with the result! It was the best desicion I made and absolutely recommend him and Arpanu Medical! He is a highly professional surgeon! Before my surgery Betül helped me to make this desicion by explaining to me all the details, answering all my questions and calming my worries. Betül was very kind, supportive and patient with me! Everything was greatly organized, the pickup from airport, the accomondation in a very nice 5 star hotel, the transfers to the doctor and the clinic. Thank you to Betül for organizing everything so perfectly! My translator Nisa is a great translator, very kind, caring and helpful during the doctors visit, in the clinic before and after the surgery! She made me feel calmer and comfortable during the pretests for the surgery and waited patiently with me till the evening when the surgery was. Thank you to Nisa for that! Prof. Dr. İlker, his assisting nurse and the entire team did an excellent job! After surgery my post op consultant Bahar visited me in clinic, helped with translation, is kind, helpful, supportive and she checks regularly on me to make sure I feel good and everything is fine! Thank you from the bottom of my heart to all for this wonderful experience!
Negative was that the nurses in hospital med Istanbul didn't look after me very well after the surgery. When I pressed the call button during the night, the nurses didn't come. I was glad to have my sister with me who helped me go to toilet and bring me water to drink. Also my throat was very dry and hurted because of intubation during anaesthesia. Swallowing and eating was very painful for a week. I asked the nurse to give me something to make the throat pain go away. She said she will give me a medicament but then she forgot about it. I had to ask the nurses several times for the same thing till they got active.
All in all I am very content and happy with Arpanu Medical and definitely recommend it!!!
My experience has been really great they took care of me. Doctor Gokhan has done my surgery and it has been great experience you get nice results time by time. My recovery has been quite fast.
I arrived at the airport on Sunday 10th September. We had to wait a while for our transport and we were not given a luxury transfer to the hotel as stated, but we were given a private van to the hotel which was fine.
On Monday 11th, we went to the hospital where I met my translator Marcos. Marcos was very good at explaining everything and was very patient with my questions and was kind and friendly throughout the process. The pre op was quick and efficient and the operation was done very well. The hospital was also very clean with nice big rooms. The nurses were nice and professional, but would only come into the room to change your drip medication every 6 hours and did not come to check to see if I was ok unless I pressed the call button. When I complained of pain or discomfort they would say “this is normal” and walk off, but there was a language barrier. On the last day where I was leaving hospital Marcos was again very helpful and he has been great through the whole process.
Overall the entire experience of having this procedure has been very positive with only a few minor issues.
Thank you to all the team!
On arrival I was greeted with a mini bus where it was supposed to be “VIP LUXURY” but it was fine, the first hospital room I was given it wasn’t clean and the internet wasn’t working in it so reception changed it internet did work but it was very very poorly clean I found grapes in my bathroom sink and so many hairs everywhere, the surgeon was amazing and so where the nurses and I would like to say especially thanks to my translator marcos who was so so so friendly and amazing he explained absolutely everything to me and was super nice.
Mi sono trovata subito bene grazie a Samuel che mi ha spiegato dettagliatamente tutto il percorso. Equipe medica super gentili. Grazie anche Romena per la traduzione… le dietiste Amy, Nora e Yasmin gentilissime e sempre disponibili
Alles reibungslos verlaufen. Alle sehr engagiert. Von Transfer bis Übersetzer im Krankenhaus. Mein großer Dank geht an das Team vor Ort. Karun mein Übersetzer, Deniz die supernette Krankenschwester im Hotel, aber auch die Diätassistentinnen Amy und Minty und Post-operative Beraterin Bahar waren und sind alle super engagiert und reagieren immer sehr schnell auf meine Anliegen. Der Erstkontakt begann mit Derya, die ich nochmal gesondert erwähnen möchte. Derya ist ein Goldstück und hat meine Entscheidung und den Weg bestärkt. Leider hat Sie noch vor meiner OP das Unternehmen gewechselt. Ein großer Verlust.
Mein neuer Ansprechpartner bezüglich der Organisation hat sich nicht einmal vorgestellt, hat viel zu spät auf Fragen oder garnicht reagiert, was fast zum Abbruch führte weil ich verunsichert war. Ich würde es dennoch wieder tun und bin froh das alle an meiner Seite sind falls ich mal nicht weiter weiß. Danke an Arpanu Medical. Wirklich gute Organisation.
Liebe Grüße
Whilst scary going on my own i was well looked after. 6 weeks post op and 2stone 9lb down. The lovely dieticians Amy, Minty,Nora and Yasmine have helped me so much and respond to questions promptly with great advice
Bonjour
Cela fait déjà 1 mois que j’ai fait ma chirurgie je suis satisfait du service de chaque personne que ce sois sonia, Bella la traductrice et mon coup de cœur va a l’infirmière de l’hôtel Zahra qui a vraiment pris le temps de répondre à toute mes question , aussi mention spéciale a l’équipe de nutritionniste Nora, Emy, Minty et Yasmine.
Le seul regret que j’ai c’est que je n’ai pas eu le temps de posé des questions au médecin il est arrivé dans ma chambre et reste 30 seconde et il est partis ( de plus lors de la visite du médecin la traductrice n’étais pas là)
1 mois après ma chirurgie j’ai perdus 12kg
Ich wurde am 21.11.22 operiert.Bis auf einige Ausnahmen lief in Sachen Kommunikation (bei einigen wichtigen Fragen stand die deutsche Ansprechpartnerin nicht zur Verfügung) alles glatt. Transfer, Krankenhausaufenthalt und Hotel waren allesamt überzeugend. Das Krankenhauspersonal ist super lieb und hilfsbereit und war immer sehr vorsichtig, sodass ich mich 100% wohl gefühlt habe 🥹
Nach der Op stehen mir weiterhin Bahar, Minty und Amy zur Seite, beraten mich und geben mit Tipps wie beispielsweise Rezeptideen oder Alternativen zu bestimmten Lebensmitteln.
Alles in einem bin ich froh diesen Weg gegangen zu sein und das so viele hilfsbereite Menschen mir in ein neues Leben helfen. Würde es jedes Mal wieder tun 🙏🏼
Everything was organised for us from transfers to my companions meals at the hospital. The surgeon and his team, the nurses were all friendly and always coming to check on me. My translator was lovely made me feel calm when I was getting nervous, however she did leave as I was in surgery so there was difficulty communicating with the nurses afterwards. Dietician came to see me explaining my liquid diet. Before leaving Bella checked up on me. Overall has been a good experience.
Hallo 🙋♀️
Ich möchte mit euch meine Erfahrung und Ergebnisse teilen. Meine OP war am 27.10.22.
Im großen und ganzen bin zufriden.
Die Koordination nach meiner Ankunft in Istanbul und bis nach der OP könnte sich bessern. Meine Vermittlung bzw. Ansprechpartner vor OP und Ansprechpartner ab Ankunft/Dolmetscher.
Hier fehlte es an Informationen intern als auch an mich.
Das Personal in der Klinik Avrasya war super nett und ich als auch meine Begleitperson haben sich wohl gefühlt 😊
Mein OP Arzt Op.Dr.Ceyhun Aydoğan ist ein toller Arzt. Er und sein Team waren vor der OP bei mir als auch nach der OP sowie die anderen Tage wo ich im Krankehaus war. Sie sind alle sehr freundlich und zuvorkommend 👍🏻
Nach der OP bin ich in das Hotel Nova Plaza Pera untergebracht worden. Personal super, Zimmer und Aussicht wunderschön und die Zentrale lage auch 👍🏻
Meine Nachbetruung Amy Dietitian, Dietitian Minty und Bahar Inci sind wunderbare Personen.
Sie kümmern sich sehr gut um mich 😊
Informieren mich über alles und beantworten meine Fragen.
Mir fehlen die Worte für dieses tolle, freundlich und zuvorkommende Team und deren Betreuung und Umsorgung um mich 🥰
Und ich bin froh diesen Weg eingeschlagen zu haben und das die OP vom Op. Dr. Ceyhun Aydoĝan durchgeführt wurde und das meine Nachsorge Amy, Minti und Bahar sind. Sowie bin ich überglücklich auf das Ergebnisse was in den 6 Wochen erzielt wurde💪🏻
Vielen, vielen Dank an alle ❤️😚
Arpanu Medical is a healthcare provider specializing in a range of medical treatments aimed at addressing various patient needs. The company offers services including hair transplantation, aesthetics, dentistry, bariatrics, ophthalmology, health check-ups, in vitro fertilization (IVF), and oncology. Each treatment is designed to improve the quality of life for patients seeking effective and personalized medical solutions.
Targeting individuals who require specific medical interventions, Arpanu Medical emphasizes the importance of confidentiality and professionalism throughout the patient experience. The company provides detailed information on treatment options, facilitating online consultations and free quotations to assist potential patients in making informed healthcare decisions. With a commitment to understanding individual medical needs and emotional demands, Arpanu Medical strives to deliver life-changing solutions in a supportive environment.